Audi Great Neck

I'm trying to get my refund for a cancelled extended. He doesn't return calls or answer the phone. I went there on September 2 the finance manager gave him my paperwork saying the refund was processed and it comes from the dealership I was told it would be mailed out that week and no refund showed up. It looks like I'll have to go to court to get my $3460 back.I have been waiting over 3 months. THEY TAKE YOUR MONEY QUICKLY BUT WONT REFUND IT BE CAREFUL WHEN DEALING WITH YHESE PEOPLE

I dropped my car off in mid-February and didn’t get it back until the first week of April—almost 7 weeks. The reason? Greed. There was no major issue or complex diagnosis—just a service center trying to milk every penny from my warranty while my property sat unused and deteriorating. It started with a low coolant warning(2020 A6 AllRoad). I dropped the car off on Valentine’s Day and got a link to an inspection report with a nearly $5,000 repair estimate. Thankfully, I have an extended warranty through Audi. I was told the warranty company needed to inspect the car before work could begin. I messaged weekly for updates. Eventually, the rep told me she'd speak to her manager and try to push things forward without waiting on full payment. There was apparently a labor rate dispute. Then out of nowhere, I got a message: “Your car is ready.” When I went to pick it up, I was told, “The guys said fine, we’ll just do it for what [the warranty] will pay so we can get it out of here.” As if they were doing me a favor. I paid my deductible and left. The car was filthy—not surprising after weeks sitting outside in winter/spring. While they had “washed” it, the rims were caked in grime and the rotors were rusted. Once I got on the Cross Island, I immediately knew something wasn’t right with the way it drove. After reviewing the receipt and inspecting the car, I was stunned. There was a random panel connector and dirt in the trunk. My front bumper had a scratch with paint transfer. The rear wiper blade was completely ripped off. Even worse, the receipt included a note saying the warranty company wouldn’t approve the coolant reservoir replacement—and that without it, the issue could persist. No one ever mentioned this to me or asked if I’d pay out of pocket. Likely because the part prices they listed were almost double what anyone else would pay at a dealership or online. I sent a message. On my day off, I went to clean the rims. That’s when I realized why the car was driving poorly—the color-matched wheel weights on the front rims were gone. Washed away. The wheels weren’t balanced. The rear ones still had weights but showed rust stains. Did they park my car in a swamp while they tried to extort every penny they could out of the warranty company? I was done. I paid out of pocket for a wheel balance (with ugly weights) and ordered a new wiper blade. I messaged again. Finally, she responded, apologized for the delay, and claimed the reason the car sat so long was the reservoir issue—but that it had been test-driven and was “fine.” So she’d been lying the whole time. She said the car wasn’t parked near any standing water and had “no clue” about the rust/weights. She offered to replace the wiper and fix the damage. So you can screw up my car more or cover your behind, yeah… no thanks. I scanned the car for codes—there were multiple on a date they had the car, likely from the battery dying. Since getting it back, I’ve had a cascade of issues: squeaky doors, one door takes multiple tries to open, rust took months to clear from the rear rims (possibly warped), and now the cameras randomly stop working. This experience devalued not just my car’s value, but my trust in it. I loved this car. Now, thanks to Great Neck Audi (formerly Biener Audi), it leaves a bad taste in my mouth. I’ll probably sell it soon—possibly at a loss. I’m not the kind to write reviews like this, but every time I see the rust, or the cameras glitch, I’m reminded of this awful experience. We live in a place with options. I recommend you explore them and spare yourself this kind of stress. Stay away from this place. P.S. My car was in a few months prior for a recall that involved draining all the coolant. I’m sure that has nothing to do with this…

I had my SUV service this month and it was an easy process. The service director Rakesh Bisnauth and the service rep Catherine were very helpful. I was advised steps by steps the process of my car. They both answer any questions I had and was given a car wash without me asking. This is what you call customer service. Thank you Audi of great time.

Very unprofessional and rude place. The service is horrible, you treated better at the Toyota dealership. The lady at the front desk refuses to give her name. If you ask to speak with the manager they just ignore you. I purchased a vehicle over a month ago and still waiting for registration. I asked the sale person about the status of the registration but he never replied, I even visited the dealership but unfortunately nobody wants to take responsibility or talk to you. Forced to drive with expired registration. Very damaging for the brand. If you have a choice purchase a vehicle at the different dealership.

We bought a 2021 A5 and Frank was our salesman. He was fantastic,he knew everything about the car and made out purchase so easy no hidden fees or surprises

Thank you Frank! I think I was lucky to find this shop in New York then talking with Frank Garcia. Everything went rally smooth ,considering that I was 4 hours driving from Audi Great Neck. Frank helped me from the beginning to the end and I was nicely surprised about the entire process. Superlative everything! Thank you Frank for being professional .Great customer service and hope you will keep the excellence on the nice job that you are doing.

I took my A7 to get the lock in the glove compartment repaired and was told they didn't have the part but had ordered it and would call me when it came in. They didn't call, so I called them in about a week and was told the part was in and they would take me as soon asI came in. I made a 730 am appointment and after waiting more than 2 hours the service manager came out and said he just looked at the part and it had a crack in it so they had to order another. They called me the following week to tell me the part was in and I made another appointment and was told by the service rep. not to come in until 830 am as that was when the tech gets in who will do the job and mine will be the first car he works on. When I came in for the appointment, the service rep. I had been dealing with had taken the day off and the technician also didn't come in for work. The new service rep. said he was not aware of what my prior rep. had told me and they were very busy and there were many people ahead of me. I insisted on seeing the manager and the service rep. then went to speak with him. He came back and said they would try to get to it as soon as possible. It was finished almost 4 hours later, but more importantly as I was driving away I noticed that the passenger airbag malfunction light was now on. After returning home I called and demanded to speak with the manager Vincent and was told he would call me back as soon as he got the chance. It is 2 days later and the manager has not bothered to call me back ! So now I will have to go back for a 4th visit due to their incompetence. All to repair a broken lock on in the glove compartment !

I had been dealing with jeremy for the last 9 years. He was professional, knowledgeable, personable, dedicated, honest and genuine. He was the best of the service managers and always on point. He left:I am going to miss him terribly. He was the last of the old guard of Beiner Audi, Great Neck. It is Beiners lost.

After three visits and spending 16 hours at the dealership, I was told the issue was a software update—and then charged $1,000 for it. I’ve always loved my Audi, but this experience has completely changed my perspective. No other car manufacturer I’ve dealt with has ever charged for a software update. It feels like bad business, especially since updates can be initiated at any time without notice. Because of this, I seriously doubt I’ll ever buy another Audi.

After three visits and spending 16 hours at the dealership, I was told the issue was a software update—and then charged $1,000 for it. I’ve always loved my Audi, but this experience has completely changed my perspective. No other car manufacturer I’ve dealt with has ever charged for a software update. It feels like bad business, especially since updates can be initiated at any time without notice. Because of this, I seriously doubt I’ll ever buy another Audi.