Genesis of West Warwick

Terrible experience with this dealership. Unfortunately it’s the only one in RI. They were very shifty and gave us the feeling that we were being had. We ended up buying a car from them but had a few questions after buying. They did not return our calls. The manager, Eric, told us he would remit an overpayment to us but it has not arrived and they won’t answer repeated calls to them. The finance person spent at least 40 minutes trying to talk us into upgraded service contracts after we repeatedly said we didn’t want it. We visited the Braintree location and they couldn’t have been nicer. Wish we had trekked up there to buy our car.

Absolutely horrible. They don't want to hear from you once you drive off with the car. Car shakes over 40mph, alignment out of Wack, cruise control does not work, remote start does not work.

Had a good, low-pressure experience with Pablo on a used car purchase. I observed on the test drive something that need service, he took my observation seriously, and the work performed, and it made such a significant difference in how the car drove that I decided to buy it.