Reviews
Excellent experience, I found this dealership to be...
Excellent experience, I found this dealership to be trustworthy and honest. Told me my 10 y/o Escape was in good shape, could have said anything but it’s nice to see a dealership care about the person. Thank you Larry!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Glad to hear that you had such a good time with us! Thank you so much for your review!
Well done. I see no reason for more words. The excellent...
Well done. I see no reason for more words. The excellent service at your dealership is why I use it. We will bring our car there when needed
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review, Don! We are always happy to be of service and look forward to working with you again.
Mark worked with Travis to get the exact car my wife...
Mark worked with Travis to get the exact car my wife wanted and the right color too! Happy Wife and a Happy Life--Great work Team Penske!! 5th Car have purchased from Drew/Penske-- Bill Joyce
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Thank you for taking the time to share your feedback with us. However, we are concerned with your rating. Was there anything, in particular, that didn't meet your expectations? I would appreciate the opportunity to address any of your concerns. Would you mind providing your contact information in an email to me at rcerulli@socalpenske.com? Thank you, Ralph Cerulli General Manager Penske Ford
Shocked to learn that lug nut were no good. Wasn't told...
Shocked to learn that lug nut were no good. Wasn't told when I bought the truck that they were a problem. Also I had to buy new ones. Not happy. No loaner car available.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, I would like to extend my personal regrets regarding your experience with our Service Department. My name is Ruslan Batenko, and I am the Service Manager with Penske Ford. I would appreciate the chance to speak with you and get more feedback. You can email me at rbatenko@socalpenske.com or call me directly at 619-433-6061. Thank you for your feedback and we look forward to speaking with you. Best, Ruslan Batenko Service Manager Penske Ford
I have not seen service so good in a long time .they act...
I have not seen service so good in a long time .they act like they care to do a good job .I have already recommended Penske Ford of LaMesa .Thank You for caring to do a good job
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review. We are happy to know that you enjoyed our services. We can't wait to work with you again.
Very professional. All my questions were answered and I...
Very professional. All my questions were answered and I was kept up to date on repairs. The front staff was wonderful and attentive. I never felt ignored. Thanks Everyone
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We take our reviews seriously and are delighted to hear about your service visit. We appreciate your feedback! We want all our customers to feel this way when leaving our dealership! Safe travels!
This was the best experience I’ve ever had at purchasing...
This was the best experience I’ve ever had at purchasing a Ford truck. Richard was very good efficient and took care of me. The credit department also did a very smooth transaction. Dealing with everything from start to end it was a very easy experience
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your positive experience purchasing your Ford. We'll be sure to thank Richard for his excellent level of care. Please have a wonderful day!
Great experience. the customer service personnel- Amy...
Great experience. the customer service personnel- Amy Barclay @ Penske Ford La masa did a good job in answering my questions and helped me finish my services on a timely manner
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review for Amy. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further service needs or questions, please reach out!
I will certainly recommend Penske Ford La Mesa and...
I will certainly recommend Penske Ford La Mesa and especially Rick Garrett to anyone that is planning on buying a car. Rick made the entire car purchase quick and easy!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is my 2nd vehicle from here. My experience was...
This is my 2nd vehicle from here. My experience was great, and Richard K. was awesome in helping me with my purchase! Thanks Richard and Penske Ford!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car