Covert Buick GMC Bee Cave

I had a great experience with the purchase of my new 2025 GMC Canyon Denali through Cole Bednorz at Coverg in Bee Caves last Saturday. He made the process very simple and met my requests! I am happy to refer my family and friends to him!

Great service and overall experience. Chase took care of my custom order from the very beginning and updating me along the way.

Great experience with Griffin Reed. He was extremely patient and helpful with a genuine desire to exceed my expectations.

I shouldn't have to write a review to submit your survey. It should be optional

This was one of the most horrible experiences I’ve ever encountered in my entire life. I had to fight tooth and nail to even get my vehicle into the service department after the repair that they made only lasted two months. In my opinion, if a repair is done somewhere and it becomes faulty, I would try to prioritize that person which was not all the case. Once I got my vehicle into the service department, I was then left in the dark for 2 1/2 months with zero communication from anyone. Fortunately, I was provided a loaner vehicle for that duration, however, that took me having to go through GM motors customer service department to even open a case against the dealership. Luckily I was provided the loaner otherwise I would have spent thousands of dollars on a rental vehicle. The advisor I was assigned Matthew Bennett, tried to sell me a new vehicle and get me out of my current vehicle instead of fixing it, threatened to start charging me daily fees if I didn’t bring the loaner truck back, and basically blamed me for my choice of vehicle for the reason it was having issues.The kicker of it all is they had my vehicle this entire time and all that was performed was an oil change and miraculously my truck is fixed. Fortunately, the service Director tried to make things right and got me squared away, but the chaos that it took to get here and knowing that my truck is still not fixed is an issue that needs to be resolved. I could honestly write a book on how baffling my experience was, but those are the cliff notes.

Marcus Washington has helped us with several purchases over the last 2 years and he has proven himself to be trustworthy and helpful long after the purchase.

It was a great experience to be able to look and purchase the vehicle in one day.

Our salesman, Rodrigo, went above and beyond to help us. He stayed late and when we came in to pick up the car, he made sure everything was done well.

Disappointed with the overall experience. The service department seriously lacked communication — I had to keep following up myself just to get basic updates on my vehicle. I was originally told the repairs would take 7days, but it ended up taking much longer with no clear explanation or heads-up about the delay. A simple update or transparency would have gone a long way. Unfortunately, this experience didn’t meet the level of service I expected.

Exemplary! Visited 3 other dealers before we ended here, we set our own desired numbers.