Tasca Ford Yonkers

Took my 2024 mustang in for service and a noise when closing my passenger door. My service writer told me that my tires could not be rotated because they were different sizes. This was not true. They are all the same size. I showed him my concern with the door noise. He told me it was normal. This also was not the case. I kept pressing him until the mechanic took the door panel off and found a loose bolt on the window track. I’m not surprised that they couldn’t hear the noise with the extremely loud music. It was so loud you could hear it in the waiting room. Needless to say I will go to another dealer that is cleaner, quieter, and has better trained service writers. There is no reason a service writer should be diagnosing a problem from his desk! Don’t waste your time or money going here.

Do not buy from this dealership. They will not accept responsibility for their lemons. They left our car dented, owe us money & the GM has never once contacted us, Victor has not responded in 4mths!

Very friendly environment staff is courteous service advisor Darlyn explain problems with my car that needs to be fixed

I had my car towed 21 miles on October 10th to Tasca, assuming — although I have moved to Ossining— I would get better service where I bought the car. I thought I would get the car back the next day. Nope, something wrong with the transmission; the “transmission techs” needed to look at it and they were backed up. A couple days later: it’s the torque converter—and it has to be ordered. Meanwhile, no loaner was available. The Edge was my only car, so I rented a Chevy SUV; I was not told that Ford will reimburse car-owners $45 a day for the rental of a FORD vehicle. I eventually spent $1300 on car rentals before i got sick of waiting for a loaner and I bought another car, a 2025 Santa Fe Hybrid (from a Tasca dealer, against my better judgment.) The torque converter turns out to be such a common problem with Ford Edges that the part was back-ordered everywhere. I was not given accurate information as to how long the backorder would take to be filled; I kept thinking for WEEKS I would get a call saying the part was in and the car was fixed. I finally got a call on Nov. 22 that “the transmission was out and they were waiting for the techs” — because it turns out there were unfortunate Ford-owners who had been waiting even longer than I had!! It was not until Dec. 17th that my car was finally ready to be picked up. I don’t know whether the service coordinator was unable to get real or useful information about the timetable on the back order. I was certain not kept updated in the manner I would hope to be. It is a scandal and a shameful indictment of both the auto company and your dealership that this repair took over nine weeks. I am truly unable to describe the frustration and head-shaking disappointment of this process. I lost the use of my car for over two months ($1348 in car payments.) I spent over $1300 in car rentals. The towing charge (so that I would get better care from my home dealership) was $120. In addition to the financial losses, I have lost faith in Ford and in my particular model. The car is tainted and suspect for me: what will go wrong next? Is my family safe in this car? I thought of selling the car and reached out to your dealership, who gave me an insultingly lowball offer. The only positive in this affair is that Oscar Gonzalez seemed truly concerned and apologetic. I hope that Tasca and the Ford Motor Company will take steps to ensure that no one else has this experience in the future.

mark was awesome in every way. very knowledgeable about the product. friendly and catered to what we wanted

WARNING! Dont buy from these guys, they are crooks! I love my explorer and tell people this when asked. I will buy another one, but I will NOT buy from these guys and will certainly NOT bring my vehicle to them for service. I went for an oil change and it ended up costing me nearly $700! The servicen advisor suggested I change the differential fluid, which would cost $200, and I agreed to the service but cant understand how it ended up costing so much! Terrible communication! Find another dealer for Ford service!

My dealings with Justin it's been amazing. He's so efficient and his communication skills are he covered all the bases and kept me informed of everything going on. Makes my life a lot easier. he's tough notch.

After a not so pleasant experience at another dealer, I was very happy to come to Tasca Ford in Yonkers, N.Y. I was greeted by Fatos Topanica, my salesperson. He made me feel right at home and could not have been nicer. he took the time to work with me in my purchase. Some unexpected problems came up with my plates , and Fatos solved the problem, in no time. he went the extra mile, to solve the problem. from the moment I walked into Tasca Ford, and when I left, everyone at Tasca Ford were more then great. I will spread the word. Thankyou

I put a deposit to purchase a used Ford, just to be pushed around by my sales person for 2 weeks saying my car is "in service", "a lien had to be paid off" and "working with the dmv". I was shocked to get a call, hours after I was told that the car "is in the dealership and ready to be picked up" from Reinaldo "Ray" Cruz, the used car manager, saying *they sold my car to somebody else*. What a way to lose a customer.

The work was done but I felt I was overcharged for the work done. Service attendant was courteous but I will never take my car back there.