Skip to main content

LaFontaine Lincoln of Grand Rapids

(268 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–6:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed

Reviews

(268 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

Keith Sattler

I really like my Lincoln MKS. I recently had it serviced and was very happy with my experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Car purchase from afar!

I purchased a car from Pfeiffer Lincoln from 550 miles away. I never set foot in the dealership and worked with Patrick Kavanaugh he made the transaction flawless and stress free! I was apprehensive about this until thoroughly communicating with Kavanaugh. Car was exactly as billed and delivered without any issues! A top notch online transaction I highly recommend Kavanaugh! He stated he was the newest salesman there and had been there 25 years!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

The Best!

Excellent, dependable service. Personable staff. Would recommend Pfeiffer Lincoln to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

PFEIFFER LINCOLN

I've had my truck serviced at PFEIFFER LINCOLN for 12yrs. since I bought it and have had great service, especially from Craig who I've dealt with from the beginning.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

David, your positive review means a lot to us and we?re happy we could help you! Thanks again for your business! Take care!

Pfeiffer Service

Always an outstanding experience - timely, helpful, knowledgeable staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We really appreciate your feedback! We hope to be of service to you again! Take care!

2017 Lincoln Continental- awesome

Great experience with new lease. Love the car. Ordering and delivery were handled very professionally. I have owned many foreign luxury brands and this car is as good if not better in almost every respect.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

2016 FORD EXPEDITION 4WD

This was the second time I purchased from same salesman, whom I like. The used car interior clean up was not the greatest and reflected work that was done in a hurry. Crack in windshield and door that required adjustment went unnoticed until day after purchase. Door was fixed right away; had to wait for windshield repair. Repair person tried to fix but is still noticeable after repair and said had been repaired previously. Not really confident that his repair will last.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 3.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you, Anna, for reaching out to us. Your opinion plays an integral part in our customer service. If you have any additional needs or questions, we will be more than happy to assist you. Safe travels!

EXCEPTIONAL

Kim Winkler, James Balder, and Craig McCarthy make every encounter EXCEPTIONAL.. Couldn't ask for better service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Our Staff works hard to go the extra-mile for our valued guests, John! Please let us know if you have any additional questions about services you received and thank you again for choosing Pfeiffer Lincoln!

Satisfied customer!

Hi. My name is John. I recently purchased a pre owned vehicle. My sales agent was Ricardo Ayala. He was a professional in all phases of the buying process. He was truthful and very understanding that I was traveling 60 miles one way to make the purchase. My experience was anxiety free. Absolutely no surprises.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Quick Response to Inquiry

The sales team were quick to respond to my questions about a vehicle found online. Very helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

It was our pleasure working with you and making sure you got the answers you needed! Don't hesitate to reach out to us if we can do anything else. Thank you!