Definitive Motors

Best experience ever buying a car. Patric was as professional as they come no BS.

Zero professionalism, insulting their prospective customers! Lots of story telling and nonsense. Definitive Motors would charg you for VIN etching solutions. VIN etching on Mercedes?! Really? Dru committed but didn't response to my inquiry. Deferentially NO on Definitive Motors !Terrible experience and total waste of my time!

I am super pleased with my new car and glad I decided to work with Definitive Motors. Great communication and follow up before I even got there. Pat was awesome - very friendly and was able to answer all my questions and provide me with all the information I asked for. The car I wanted to see was read when I arrived. From test drive to signing my paperwork it was only about 2 hours. Easy in and out - super excited! Ask for Pat!

Quick response to email, I was able to see and drive the car the same day. Courteous, helpful and friendly throughout the entire process. I will certainly be a repeat customer.

We called ahead of time to check if Lexus RX350 was still available. Dan Langley answered the phone and said yes, it’s available and he would have it ready for us to test drive it in half an hour that would take us to get there. We drove from Lynnwood to Bellevue on our day off to test drive this car at the scheduled time, but when we got there, Dan informed us that the they were doing the inspection on the car and we had to wait for them to be done 20 minutes or so. We waited 40 minutes until the car arrived. We did a test drive and made a cash offer, but he told us there is zero price negotiation. Such a waste of time. When I asked why the car was being inspected at the time that was scheduled for us to test drive it, he did not answer my question, but gave a condescending long explanation how it’s important to have cars inspected. I would never even consider going back to this dealership. Awful experience.

I recently purchased a car from Definitive Motors and the service was fantastic. The salesmen Patric kept me up to date on the arrival of the vehicle and he was happy to show me another option, as I wasn't particularly sold on the car we had went there to see. He was able to take my feedback and show me something that I really loved. The tranasacion was quick and they gave me 5 days to drive the car and make sure i was happy, before purchasing. I would definatley recommend this dealer if you are in need of a new/used car. Thank you Patric!

Please, please, please take your time and review your contract in regards to anything they said was added as a courtesy at no charge!! I found out a no charge 1 year extended warranty actually cost me over 2,000!! They also threw in GAP insurance (800.00)without my awareness! Women DO NOT GO IN THIS ESTABLISHMENT ALONE. Take a male friend or family member! Nice looking cars, but since I had the car less than a year I have spent out of pocket nearly 4,000 in repairs. The “free extended warranty” did not even cover the repairs. Oan when I reached out to complain to the owner/GM, he told me the sales agent was his long time time buddy. He responded who should he believe, him or me.. lol.. I only laugh about this because I understand how greed works. The Universe will find a way to balance out the deeds of those not in righteous alignment. And that is not my business. I truly want to warn ALL consumers of slimy business practice!! BEWARE

From start to finish no pressure its either you want or you dont. Test drive by yourself and decide thats it my best experience thanks

Please if you are a single women! Beware!! Take a knowledgeable mechanic or male with you are get screwed! First of all I noticed a car I liked, I called and found that it was not a great choice. I decided that I did not want to move forward. I later received a text message from Fred the general manager basically begging me to come and take a look at the car because of the great condition his brother kept the car. He was a mechanic he said that took great car of the car and had all the maintenance on it done. . So I did go out and take a look at the car of course I loved it it’s a Mercedes GL 450 it’s very nice clean looking vehicle. They suckered me for an extended warranty saying that they threw it in but really charged me. As I was so excited the sales rep just flipped through the paperwork. Pointing on the lines to sign. Totally my fault! SLOW DOWN AND READ. They handed me the keys to a beautiful, what appeared to be a well kept vehicle. WRONG!! About a month 1/2 after I purchased the vehicle I start smelling an exhaust Burning smell and took it back to them to look at. They gave me a clearance saying that nothing was wrong and gave me a free oil change which I was very happy about. I was planning a relocation due to a bad situation, so I shipped the vehicle to my sisters home in Texas. She started the car once a week for me Until I came the following month. While on the freeway from Dallas to Austin with five small children in the vehicle the car all of the sudden would not steer. We almost lost our lives!! When I reached out to the dealer about the warranty they told me it did not cover what it is that was wrong with the car. I had the car towed to a shop they told me that a pulley have broken and it was just from old age but had caused every other fully attached to it to malfunction because the broken pieces flew into them, which require them all to be repaired. CostIng me $2500. I reached out to Fred since he’s the one that texted me and convinced me to come and took a look at the car after I declined the sale initially. I told him about my spoons with the sales rep in the warranty that was thrown in and that I signed for moronically and he got emotional, and upset. I asked him to not take it personal I was just expressing my experience and to stay businesslike. He responded by saying that he has known his sales rep 15 years and he would not do that. He also told me that he was going to call me on a conference call with the sales rep, I’ve never received that call to date. I would have gladly excepted that interaction. Despite it all I would have purchased the warranty anyway I just did not like the way I was made to believe it was something they were doing as a incentive in my purchase. I was told that I did not follow protocol because I allowed the shop to repair more than the first pulley that has broken and no one told me to go to the most expensive auto repair shop in Texas. Well since I just moved here I went by reviews. I know no one in the city I was in. They sent a total of $650 towards the repair and left me to pay the remaining 1700 and change! Even after I explained that I was a woman with children evading domestic violence hence why I relocated abruptly. I even explained it was my deposit for our new home. And I could provide any information he needed as proof of our situation. He said he did not appreciate me involving him in my persoal affairs and to stay out my emotions, it was business! If you buy a car here good luck! Only buy brand new!!

I found this dealer through a third party Car search site... I went direct with them and have to say they made car buying easy. Dru did a great job managing all of the paperwork until I was able to visit the lot. And when I arrived, the process was simple, fast and pleasant.