BMW of Buffalo

I was reminded that the yearly inspection and maintenance for my 2021 Countryman was due. I was able to schedule an appointment at my convenience with Kyle. The work was done efficiently and in a timely manner. I was even asked if I wanted a car wash. Very thoughtful..!!!!

Recently (9/10/24) completed our second X3 lease with Doug Rosen and his team at West Herr BMW Buffalo. Doug represents his dealership and the BMW brand with total professionalism and product knowledge, while centering his focus on customer satisfaction. Great communication and follow up.

Good service but screwed up registration. Also no loaner available when initially requested have been a longtime customer with 3 cars presently from this dealer

Great Service! James Kiera is awesome to work with as well as others who've serviced my BMW.

Overall my raring for BMW Buffalo is 8 out of 10. Sales people knowledgeable and great to work with, location easy to get to, they were willing to work with me on pricing and listened to me (A+ for that alone), extended warranty, APR, and I love that they are now part of the West Herr Family. It's all about negotiation. Know what you can afford and know your credit score, The finance person is seasoned, knowledgeable, and a super nice guy. Do your homework before going in so you don't waste your time or the sales people.

Service was completed promptly and courteously. Vehicle was washed and cleaned. Very satisfied as always.

Went out of their way today to help me. Very courteous and accommodating. Appreciated the extra effort

Service was what was required. Was done in a timely manner . Went over and beond

The team at West Herr BMW is always friendly and professional. I have had nothing but a positive experience so far.

Repair work was done to my complete satisfaction although the process to inform me of what had to be repaired was delayed a day because the person handling my case didn’t go to work a particular day and no one else called me thus delaying the repair time an extra day. That to me is totally unacceptable. You don’t delay simply because someone isn’t at work. I don’t know if I’ll be bringing in my car for further repairs unless closer to home repair shops can’t handle my problem. This was the case this time. I had to have it done at your dealership. Great dealership but tooooooo far away to get to unless I have no other choice AND no one called me with updates as the work progressed.