Reviews
I was impressed with the hospitality and courtesy of
I was impressed with the hospitality and courtesy of employees compared to a year ago. The explanations and care of my car were excellent.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that you noticed the improvements in hospitality and courtesy at Napleton Downtown Buick GMC. It's great to know our team provided excellent care for your car. Thank you for sharing this positive feedback!
Great service!
Great service! Did not wait long at all. Clean service as well. Will continue to bring my vehicle here.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear you had a great experience with our team at Napleton Downtown Buick GMC. Thank you for your kind words and continued trust in us!
Mr. Hector Cuevas was very polite and courteous and
Mr. Hector Cuevas was very polite and courteous and friendly. He keep me posted about the status of my vehicle. My car was ready on the date that he promised.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Connie, we're delighted to hear that Hector provided you with excellent service at Napleton Downtown Buick GMC. Thank you for sharing your experience and trusting us with your vehicle!
Kudos to my salesman, Raphael.
Kudos to my salesman, Raphael. Start to finish he was awesome during my purchase process. Raphael provided top-notch service.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Raphael provided you with top-notch service at Napleton Downtown Buick GMC! Thank you for sharing your positive experience, and enjoy your new vehicle!
Service was impeccable, timely, courteous.
Service was impeccable, timely, courteous. I liked the auto info on the advertisements. For those of us who are relatively ignorant about the workings of our cars, the graphics and explanations were ejoyable.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Maya, we're delighted to hear that you enjoyed the service and found our auto info helpful at Napleton Downtown Buick GMC. We aim to make every visit informative and pleasant for all our customers!
I recently had an exceptional experience with Napleton
I recently had an exceptional experience with Napleton Downtown. When my engine light came on March 27, I booked an appointment for the next day at 9:15 AM. Remarkably, my car was fixed before 10:20 AM, allowing me to be back at work by 10:45 AM. The team was extremely diligent, prompt, professional, and efficient throughout the process. I especially appreciate Hector for his outstanding assistance. Highly recommended for anyone seeking reliable and speedy car repairs!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Vonkisha, we're delighted to hear about your exceptional experience with Hector and the team at Napleton Downtown Buick GMC. It's great that we could get you back on the road so quickly! Thank you for recommending us!
I waited 5 hours and my truck still isn’t fixed.
I waited 5 hours and my truck still isn’t fixed. My backup camera is still lagging.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for the issue concerning your backup camera. Please reach out directly to chicagofeedback@napleton.autos so we can work toward a resolution together. Thank you.
Great service!
Great service!! Resolved the problem is minimal time. I highly recommend this dealership for service!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that our team at Napleton Downtown Buick GMC provided you with great service and resolved your issue promptly! Thank you for recommending us, we truly appreciate it.
Mike is excellent in taking care of my car and very
Mike is excellent in taking care of my car and very cordial. He kept me updated about the progress of repairs.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Mike provided excellent service and kept you informed throughout the repair process at Napleton Downtown Buick GMC. Thank you for sharing your experience with us!
I found Mike to be extremely courteous, knowlegeable.
I found Mike to be extremely courteous, knowlegeable. He was so helpful and kind. My experience was like going to a big brother for help
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Peggy, it's wonderful to hear that Mike made your experience at Napleton Downtown Buick GMC feel so welcoming and supportive. We appreciate your kind words!