Reviews
I was helped by SALES REPRENSENTATIVE: Lamin Mattews and
I was helped by SALES REPRENSENTATIVE: Lamin Mattews and received excellent service. He was attentive . As a result I decided to purchase a new 2025 Toyota Camry. Jo Ann Edelin
I was helped by SALES REPRENSENTATIVE: Lamin Mattews and
I was helped by SALES REPRENSENTATIVE: Lamin Mattews and received excellent service. He was attentive . As a result I decided to purchase a new 2025 Toyota Camry. Jo Ann Edelin
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The salesperson was great but finishing ny purchase took
The salesperson was great but finishing ny purchase took a long time… because I was paying in cash. Evidently, people in the back office were less interested in me closing the deal since I was not going to give them any more money by financing the car. Please train your employees in Customer Service.
The salesperson was great but finishing ny purchase took
The salesperson was great but finishing ny purchase took a long time… because I was paying in cash. Evidently, people in the back office were less interested in me closing the deal since I was not going to give them any more money by financing the car. Please train your employees in Customer Service.
- Customer service —
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- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Outstanding service and superb communication throughout
Outstanding service and superb communication throughout the day. The desk agent, Christian is awesome Never have an issue with the work
Outstanding service and superb communication throughout
Outstanding service and superb communication throughout the day. The desk agent, Christian is awesome Never have an issue with the work
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great feedback, Marty! We're happy to hear you received outstanding service and consistent communication throughout your visit. Christian truly is an asset to our team, and we’re glad he made your experience a smooth one. We appreciate your continued trust and look forward to seeing you next time!
Manny has been my go to person for service on my Avalon
Manny has been my go to person for service on my Avalon for many years and now my Crown. He has always been exceptional and it is always a pleasure coordinating with him on my car repairs. I do not know Jim Brotherton. I always work with Manny. I only schedule when he is there :)
Manny has been my go to person for service on my Avalon
Manny has been my go to person for service on my Avalon for many years and now my Crown. He has always been exceptional and it is always a pleasure coordinating with him on my car repairs. I do not know Jim Brotherton. I always work with Manny. I only schedule when he is there :)
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your continued trust and loyalty over the years! We're thrilled to hear that Manny has consistently provided you with exceptional service — he's truly a valued member of our team. It's wonderful to know that working with him makes your service experience smooth and enjoyable. We’ll be sure to pass along your kind words to him. Looking forward to seeing you and your Crown again soon!
I have been having my RAV4 serviced at Alexandria Toyota.
I have been having my RAV4 serviced at Alexandria Toyota. I’ve worked with Simpy and she has done a great job explaining service needs to me and letting me know the timing and status of the work.
I have been having my RAV4 serviced at Alexandria Toyota.
I have been having my RAV4 serviced at Alexandria Toyota. I’ve worked with Simpy and she has done a great job explaining service needs to me and letting me know the timing and status of the work.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We're so glad to hear that Simpy has been taking great care of you and your RAV4. Clear communication and excellent service are what we strive for, and it's wonderful to know Simpy delivered just that. We appreciate your continued trust in Alexandria Toyota and look forward to seeing you at your next visit!
They showed me a KBB value for my trade-in that I believe
They showed me a KBB value for my trade-in that I believe was fraudulent, based on 98k miles not 92k miles.
They showed me a KBB value for my trade-in that I believe
They showed me a KBB value for my trade-in that I believe was fraudulent, based on 98k miles not 92k miles.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for bringing this to our attention. We’re sorry to hear about your concerns regarding the trade-in valuation and we take matters like this seriously. We’d appreciate the opportunity to review the details with you directly and clear up any discrepancies. At your convenience, please contact our Customer Relations Manager, Laura, at 703-778-3802. She’ll be happy to assist and make sure your concerns are fully addressed.
Special thanks to Jenny Kirby and Suzan Danfora.
Special thanks to Jenny Kirby and Suzan Danfora. Jenny Kirby, Service Advisor, offered a rental vehicle while my vehicle was serviced, which saved me time waiting at the dealership. She has great advisory skills, such as collecting information, and advised me on necessary vehicle services In addition, Suzan Danfora, Service Dept. Specialist effectively communicated with me upon my return with the rental vehicle. She actively listened to my story and maintained professionalism.
Special thanks to Jenny Kirby and Suzan Danfora.
Special thanks to Jenny Kirby and Suzan Danfora. Jenny Kirby, Service Advisor, offered a rental vehicle while my vehicle was serviced, which saved me time waiting at the dealership. She has great advisory skills, such as collecting information, and advised me on necessary vehicle services In addition, Suzan Danfora, Service Dept. Specialist effectively communicated with me upon my return with the rental vehicle. She actively listened to my story and maintained professionalism.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your thoughtful feedback! We're thrilled to hear that Jenny and Suzan took great care of you during your visit. Jenny’s attention to detail and willingness to go the extra mile — like arranging a rental — really reflect the level of service we strive to provide. We're also glad Suzan made your return process smooth and professional. We'll be sure to pass along your kind words to both of them. Thanks again for choosing us, and we look forward to seeing you next time!
My overall experience every time has been amazing!
My overall experience every time has been amazing! This team gets the job DONE! I love how they take great care of my car. As a female, I don't know all the ins and outs of maintenance, but I trust them wholeheartedly!!!!!!!
My overall experience every time has been amazing!
My overall experience every time has been amazing! This team gets the job DONE! I love how they take great care of my car. As a female, I don't know all the ins and outs of maintenance, but I trust them wholeheartedly!!!!!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Manny was my service advisor;.
Manny was my service advisor;. He's been a blessing and an excellent and very reliable source. He's been very open and honest., and extremely helpful regarding what a vehicle needs and its maintenance. I really appreciate it. He's the epitome of an employee that's well overdue for a promotional role and more money. Some things one can't teach, and Manny has it. Whenever I come over, I refer many clients to him because of how well of a job Alexandria Toyota does when it comes down to vetting and hiring the best employees. Christ bless the team!
Manny was my service advisor;.
Manny was my service advisor;. He's been a blessing and an excellent and very reliable source. He's been very open and honest., and extremely helpful regarding what a vehicle needs and its maintenance. I really appreciate it. He's the epitome of an employee that's well overdue for a promotional role and more money. Some things one can't teach, and Manny has it. Whenever I come over, I refer many clients to him because of how well of a job Alexandria Toyota does when it comes down to vetting and hiring the best employees. Christ bless the team!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words about Manny! We’re proud to have him on our team, and it’s wonderful to hear how honest and helpful he’s been with you. We’ll be sure to share your feedback with him. We really appreciate your referrals and support. Thanks for choosing Alexandria Toyota!
Special thanks to Thomas Ramey on the service team!
Special thanks to Thomas Ramey on the service team! Excellent customer service! He interacts in a professional and friendly manner and was and proactive in diagnosing a strange noise that was coming from the passenger side of the car.
Special thanks to Thomas Ramey on the service team!
Special thanks to Thomas Ramey on the service team! Excellent customer service! He interacts in a professional and friendly manner and was and proactive in diagnosing a strange noise that was coming from the passenger side of the car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind review! We're thrilled to hear that Thomas provided you with excellent customer service. His professionalism, friendly demeanor, and proactive approach in diagnosing your vehicle issue truly reflect the standard we aim to uphold. We'll be sure to pass along your feedback to Thomas and the rest of our service team. Thanks again for choosing Alexandria Toyota — we appreciate your trust and support!