Reviews
Fair pricing, fair trade in value, Joc is an excellent
Fair pricing, fair trade in value, Joc is an excellent salesperson. He was very patient with us and made sure we got what we needed. He was very helpful. Marcus the manager always comes out and says hi and makes sure the deal comes through. Excellent experience!!
Fair pricing, fair trade in value, Joc is an excellent
Fair pricing, fair trade in value, Joc is an excellent salesperson. He was very patient with us and made sure we got what we needed. He was very helpful. Marcus the manager always comes out and says hi and makes sure the deal comes through. Excellent experience!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your excellent review, Randy! We're happy to hear that Joc's patience and support made a difference, and that Marcus added a personal touch to your experience. It's great to know you felt the process was fair and smooth from start to finish.
Although Spencer was very helpful, as always, I had a
Although Spencer was very helpful, as always, I had a problem with service on my leased 2023 Tucson. It had to be towed in to the dealership on Monday, Oct. 6th. I could not find out what the problem was until the 8th, when I was told a part was needed for the injection system. I called a few days later to learn that the part wasn't in yet. On the 14th, I checked again, but was unable to receive an update. I finally had a conversation with my service person on the 15th, but it was very confusing. The best I could make out was that the part had come in, but was the wrong one. I was able to speak with the parts department (they were very helpful), and was told the correct part had been ordered. By this time, I was without a vehicle for 10 days. I had a ride to Montgomery on Fri., the 17th (I live 60 miles away), so I needed the car to be ready. I left numerous messages for the service department, service manager, General Manager...no one returned my calls. In fact, my calls began to get disconnected. I finally reached my service rep on Thurs. evening and told him I either needed my car fixed on Friday, or I would need a loaner vehicle. I arrived Friday morning about 10 am to wait on the car. While waiting, I spoke to Spencer about my lease-end options, told him what I was looking for in my next vehicle, and we worked together for a couple of hours. Spencer checked on available Tucsons and found one on the lot that fit all of my requests! I decided that I would purchase that one and did some preliminary paperwork. The 2023 Tucson was finally ready to drive, so I made arrangements to return on Tuesday, the 21st to turn in my leased vehicle and finish the purchase requirements for the 2026 Tucson LTD. The Finance officer was great, also. From now on, if I have a problem getting answers, I will call Spencer first!
Although Spencer was very helpful, as always, I had a
Although Spencer was very helpful, as always, I had a problem with service on my leased 2023 Tucson. It had to be towed in to the dealership on Monday, Oct. 6th. I could not find out what the problem was until the 8th, when I was told a part was needed for the injection system. I called a few days later to learn that the part wasn't in yet. On the 14th, I checked again, but was unable to receive an update. I finally had a conversation with my service person on the 15th, but it was very confusing. The best I could make out was that the part had come in, but was the wrong one. I was able to speak with the parts department (they were very helpful), and was told the correct part had been ordered. By this time, I was without a vehicle for 10 days. I had a ride to Montgomery on Fri., the 17th (I live 60 miles away), so I needed the car to be ready. I left numerous messages for the service department, service manager, General Manager...no one returned my calls. In fact, my calls began to get disconnected. I finally reached my service rep on Thurs. evening and told him I either needed my car fixed on Friday, or I would need a loaner vehicle. I arrived Friday morning about 10 am to wait on the car. While waiting, I spoke to Spencer about my lease-end options, told him what I was looking for in my next vehicle, and we worked together for a couple of hours. Spencer checked on available Tucsons and found one on the lot that fit all of my requests! I decided that I would purchase that one and did some preliminary paperwork. The 2023 Tucson was finally ready to drive, so I made arrangements to return on Tuesday, the 21st to turn in my leased vehicle and finish the purchase requirements for the 2026 Tucson LTD. The Finance officer was great, also. From now on, if I have a problem getting answers, I will call Spencer first!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello Ms. Searcy, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the frustration and inconvenience you experienced with the service process on your Tucson. We understand how important reliable communication and timely repairs are, and we regret that we fell short of those expectations. We’re very glad to hear that Spencer provided excellent assistance and helped you find your next vehicle. We’ll make sure your kind words are shared with him and the finance team. However, your comments about the difficulty in getting updates and returned calls are concerning and will be reviewed with our service and management teams to ensure this doesn’t happen again. Your feedback helps us improve our processes and customer experience. Thank you again for your loyalty and for choosing Hyundai Montgomery. We look forward to providing you with a smoother experience in the future.
He was very kind, and it made me feel good.
He was very kind, and it made me feel good. There are So nice Hyundai dealers
He was very kind, and it made me feel good.
He was very kind, and it made me feel good. There are So nice Hyundai dealers
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind review, RKDTJR92! We're happy to hear you felt welcomed and well taken care of during your visit. It’s great to know our team made a positive impression.
Tim was fantastic!
Tim was fantastic! A great deal! And all the people were so nice! We are so excited about our vehicle.
Tim was fantastic!
Tim was fantastic! A great deal! And all the people were so nice! We are so excited about our vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your great review, JHORN5! We're thrilled to hear Tim and the rest of the team made your experience so enjoyable. Congrats on your new vehicle—we’re excited for you too!
Spencer has the expertise to get me what I need.
Spencer has the expertise to get me what I need. Thanks to him, I was able to purchase my car with satisfaction.
Spencer has the expertise to get me what I need.
Spencer has the expertise to get me what I need. Thanks to him, I was able to purchase my car with satisfaction.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind review, Jaebumshim! We're glad Spencer was able to guide you smoothly and help you find the right car. Your satisfaction means a lot to us.
Thank you, Hyundai Montgomery. Spencer saved me time by being friendly and prompt in my car purchase. I will recommend him to everyone I know. Thank you.
Everything was professional and considerate Professional
Everything was professional and considerate Professional attentive knowledgeable amiable not pushy made the experience pleasant
Everything was professional and considerate Professional
Everything was professional and considerate Professional attentive knowledgeable amiable not pushy made the experience pleasant
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your thoughtful review, Petj353! We're glad to hear you found our team professional, attentive, and easy to work with throughout your visit. It's great to know we helped make your experience a pleasant one.
Very impressive The staff was awesome and willing to do
Very impressive The staff was awesome and willing to do whatever it took to make sure I was comfortable and happy
Very impressive The staff was awesome and willing to do
Very impressive The staff was awesome and willing to do whatever it took to make sure I was comfortable and happy
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your great review, Pamnix! We're glad our team went the extra mile to ensure you felt comfortable and satisfied. Your feedback means a lot to us!
Throughout the process, he demonstrated strong
Throughout the process, he demonstrated strong professionalism and clear product knowledge. He explained the vehicle features and options in detail, addressed all of my questions with patience, and guided me through the purchase in a very organized manner. His communication was transparent and supportive, which made the decision-making process much easier. Overall, I was highly satisfied with the customer service and level of support I received. Mr. Son’s professionalism and dedication contributed significantly to a positive purchasing experience, and I would confidently recommend him to other customers.
Throughout the process, he demonstrated strong
Throughout the process, he demonstrated strong professionalism and clear product knowledge. He explained the vehicle features and options in detail, addressed all of my questions with patience, and guided me through the purchase in a very organized manner. His communication was transparent and supportive, which made the decision-making process much easier. Overall, I was highly satisfied with the customer service and level of support I received. Mr. Son’s professionalism and dedication contributed significantly to a positive purchasing experience, and I would confidently recommend him to other customers.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks
ALWAYS MAKING SURE THE CUSTOMER IS WELL TAKING CARE
ALWAYS MAKING SURE THE CUSTOMER IS WELL TAKING CARE CUSTOMER SERVICE IS GREAT ENJOYING MY NEW RIDE🤩🤩
ALWAYS MAKING SURE THE CUSTOMER IS WELL TAKING CARE
ALWAYS MAKING SURE THE CUSTOMER IS WELL TAKING CARE CUSTOMER SERVICE IS GREAT ENJOYING MY NEW RIDE🤩🤩
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your enthusiastic review, Pamalam65! We're so happy to hear you're enjoying your new ride and felt well taken care of throughout the process. Our team truly appreciates your kind words about the customer service!
The best experience I ever had with a purchase.
The best experience I ever had with a purchase. Spencer was phenomenal. Everyone was so nice and answered all my questions
The best experience I ever had with a purchase.
The best experience I ever had with a purchase. Spencer was phenomenal. Everyone was so nice and answered all my questions
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your amazing review, Johnwayne! We're thrilled to hear Spencer and the rest of the team made your purchase experience the best you've ever had. It means a lot to know all your questions were answered with care.
