Reviews
Always a great efficient experience every time working
Always a great efficient experience every time working with the service department! All the employees are extremely courteous and professional!! Highly recommend the Bee Cave Cadillac to everyone!!!
Always a great efficient experience every time working
Always a great efficient experience every time working with the service department! All the employees are extremely courteous and professional!! Highly recommend the Bee Cave Cadillac to everyone!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very friendly and eager to help.
Very friendly and eager to help. A pleasure to visit and to purchase a vehicle.
Very friendly and eager to help.
Very friendly and eager to help. A pleasure to visit and to purchase a vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We're so glad to hear that our team at Covert Cadillac Bee Cave made your visit and vehicle purchase such a pleasure. Providing friendly, helpful service is what we strive for every day, and we truly appreciate your kind words. Thank you for choosing us — we look forward to assisting you again in the future! 🚗👏
Service department was outstanding!
Service department was outstanding! They handled business very professional and were very communicative. Jen took care of all issues with service and deli8my car back as good as new!
Service department was outstanding!
Service department was outstanding! They handled business very professional and were very communicative. Jen took care of all issues with service and deli8my car back as good as new!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words! We're thrilled to hear that your experience with our service department was outstanding. At Covert Cadillac Bee Cave, we pride ourselves on providing professional, clear, and efficient service, and it’s great to know that Jen took such excellent care of you and your vehicle. We truly appreciate your trust in us and look forward to assisting you again whenever you need us! 🚗👏
I made a purchase from out of state without seeing or
I made a purchase from out of state without seeing or test driving the car. My salesman, Alex Davis, went above and beyond answering all kinds of questions, sending detailed photos and videos and explaining the process. I also received a fair trade for my vehicle. They delivered it to my house and picked up my trade. Couldn’t be happier with the whole process and Alex.
I made a purchase from out of state without seeing or
I made a purchase from out of state without seeing or test driving the car. My salesman, Alex Davis, went above and beyond answering all kinds of questions, sending detailed photos and videos and explaining the process. I also received a fair trade for my vehicle. They delivered it to my house and picked up my trade. Couldn’t be happier with the whole process and Alex.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for sharing your fantastic experience! We’re thrilled to hear that Alex Davis went above and beyond to make your out-of-state purchase smooth, transparent, and hassle-free. At Covert Cadillac Bee Cave, we’re committed to providing exceptional service no matter where our customers are located, and it’s wonderful to know that Alex’s detailed communication and thoroughness helped you feel confident throughout the process. We’re also glad we could make your trade and delivery as seamless as possible. Thank you for choosing Covert Cadillac Bee Cave — we truly appreciate your trust and look forward to assisting you again in the future! 🚗👏
they did a great job and gave me great pricing on my oil
they did a great job and gave me great pricing on my oil change and new tires great customer service
they did a great job and gave me great pricing on my oil
they did a great job and gave me great pricing on my oil change and new tires great customer service
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind feedback! We're so glad to hear that you had a great experience with our service team and that you were pleased with both the pricing and customer service. At Covert Cadillac Bee Cave, we strive to provide top-notch service and value to every customer, and it’s wonderful to know we delivered for you. We truly appreciate your business and look forward to helping you with any future service needs! 🚗👏
From the get-go we felt heard; HUGE thanks to Tom, John
From the get-go we felt heard; HUGE thanks to Tom, John Raphael, and their teams
From the get-go we felt heard; HUGE thanks to Tom, John
From the get-go we felt heard; HUGE thanks to Tom, John Raphael, and their teams
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for sharing your experience! We’re thrilled to hear that from the very beginning you felt heard and well taken care of by Tom, John, Raphael, and their teams. At Covert Cadillac Bee Cave, we pride ourselves on delivering attentive, personalized service, and it’s wonderful to know our team made such a positive impact. We truly appreciate your business and look forward to serving you again in the future! 🚗👏
Excellent customer service by Aaron as well as the entire
Excellent customer service by Aaron as well as the entire team. The service folks handled an issue with a great attitude as well.
Excellent customer service by Aaron as well as the entire
Excellent customer service by Aaron as well as the entire team. The service folks handled an issue with a great attitude as well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We're so glad to hear that Aaron and the entire team provided you with excellent customer service. It’s also great to know our service department handled your issue with a positive attitude — that’s exactly the level of care we strive for at Covert Cadillac Bee Cave. We truly appreciate your business and look forward to assisting you again in the future! 🚗👏
Professional and Attentive - Responded to questions and
Professional and Attentive - Responded to questions and provided clear answers. Consulted with others when necessary for clarification. Demonstrated good overall product knowledge.
Professional and Attentive - Responded to questions and
Professional and Attentive - Responded to questions and provided clear answers. Consulted with others when necessary for clarification. Demonstrated good overall product knowledge.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience! We’re so glad to hear that our team at Covert Cadillac Bee Cave provided you with professional, attentive service and took the time to ensure all your questions were answered clearly. We pride ourselves on delivering knowledgeable, transparent, and customer-focused experiences, and it’s great to know we met those expectations for you. We truly appreciate your business and look forward to assisting you again in the future! 🚗👏
Customer service is not up to the dealerships in my area.
Customer service is not up to the dealerships in my area. For instance, I am from Salado which is about 1.5 hrs drive, dealerships in my area make you login on the app and unlock a door just to ensure that everything is functional for you, they sit with you while you call Onstar to get onboarded. None of these items were a priority. My points were not added to the app for over a week, I am 3 weeks in and my car is still not in the app, so I cannot purchase the items that I want with my points. There is a recall for the headrest in the 3rd row, when they wanted to schedule it to be fixed they are telling me that it is not something I can sit and wait for, I need to leave it. Am I supposed to pay an Uber to take me home 1.5 hrs? I will not be recommending this dealership. They also sent my deal to 8 companies for financing, so they could make more money on the back end, which cost me several points off of my credit score. They were not going to make enough from the ones that I have great credit with. I will be refinancing in 3 months. Garlyn Shelton's prices may be a little more, but the customer service is worth it.
Customer service is not up to the dealerships in my area.
Customer service is not up to the dealerships in my area. For instance, I am from Salado which is about 1.5 hrs drive, dealerships in my area make you login on the app and unlock a door just to ensure that everything is functional for you, they sit with you while you call Onstar to get onboarded. None of these items were a priority. My points were not added to the app for over a week, I am 3 weeks in and my car is still not in the app, so I cannot purchase the items that I want with my points. There is a recall for the headrest in the 3rd row, when they wanted to schedule it to be fixed they are telling me that it is not something I can sit and wait for, I need to leave it. Am I supposed to pay an Uber to take me home 1.5 hrs? I will not be recommending this dealership. They also sent my deal to 8 companies for financing, so they could make more money on the back end, which cost me several points off of my credit score. They were not going to make enough from the ones that I have great credit with. I will be refinancing in 3 months. Garlyn Shelton's prices may be a little more, but the customer service is worth it.
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We’re sorry to hear that your experience did not meet your expectations.
Everything went quick and smooth without any problems.
Everything went quick and smooth without any problems. And the staff were very friendly can’t complain about anything.
Everything went quick and smooth without any problems.
Everything went quick and smooth without any problems. And the staff were very friendly can’t complain about anything.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback! We're so glad to hear that your experience at Covert Cadillac Bee Cave was quick, smooth, and problem-free. Providing friendly, efficient service is what we strive for, and it’s great to know our team delivered. We truly appreciate your business and look forward to helping you again in the future! 🚗👏