Reviews
I recently had the pleasure of purchasing a vehicle from
I recently had the pleasure of purchasing a vehicle from your dealership, and I wanted to take a moment to share my experience. Roger, the sales specialist who assisted me, was incredibly patient throughout the entire process. He clearly knows his cars well and took the time to answer all of my questions without any pressure. His professionalism and knowledge made a big difference in helping me feel confident in my purchase. I also want to recognize Manager Pete, who went out of his way to work with me on pricing. He was upfront, helpful, and genuinely tried to find a deal that fit within my budget. Thanks to his efforts, I walked away with a great car at a great price. Overall, the entire experience was smooth and positive. I truly appreciate the customer service from both Roger and Pete, and I would highly recommend this dealership to anyone looking for a quality vehicle and excellent support.
I recently had the pleasure of purchasing a vehicle from
I recently had the pleasure of purchasing a vehicle from your dealership, and I wanted to take a moment to share my experience. Roger, the sales specialist who assisted me, was incredibly patient throughout the entire process. He clearly knows his cars well and took the time to answer all of my questions without any pressure. His professionalism and knowledge made a big difference in helping me feel confident in my purchase. I also want to recognize Manager Pete, who went out of his way to work with me on pricing. He was upfront, helpful, and genuinely tried to find a deal that fit within my budget. Thanks to his efforts, I walked away with a great car at a great price. Overall, the entire experience was smooth and positive. I truly appreciate the customer service from both Roger and Pete, and I would highly recommend this dealership to anyone looking for a quality vehicle and excellent support.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for sharing your wonderful experience with us, Grace! I am thrilled to hear that Roger provided you with such attentive service and that his knowledge helped you feel confident in your purchase. It's also great to know that Pete was able to assist you with pricing and ensure you found a deal that fit your budget. At Safford Brown Mazda Fairfax, we pride ourselves on delivering exceptional customer service, and we're delighted that you had a positive experience. We appreciate your recommendation and look forward to welcoming you back for your next visit! Enjoy your new vehicle! Trey Rodgers, General Manager
This dealer service department is on point.
This dealer service department is on point. I received my rental and they serviced my car. Even did a hand wash because I don’t do drive through car washes. My service advisor kept me informed of my car progress.
This dealer service department is on point.
This dealer service department is on point. I received my rental and they serviced my car. Even did a hand wash because I don’t do drive through car washes. My service advisor kept me informed of my car progress.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! I'm happy to hear that you had a great experience with our service department at Safford Brown Mazda Fairfax. It’s wonderful to know our team kept you updated throughout the process and that you enjoyed the extra touch of care with the hand wash. We look forward to serving you again soon! Trey Rodgers, General Manager
Jake was the initial contact after my inquiry about
Jake was the initial contact after my inquiry about ceramic coating. David was the service desk advisor who was my face to face interaction. He was fully aware of the reason for my visit, so Jake made a perfect handoff. Although I brought enough reading material to stay in the waiting room, every consideration was offered including the duration of service and a courtesy ride.
Jake was the initial contact after my inquiry about
Jake was the initial contact after my inquiry about ceramic coating. David was the service desk advisor who was my face to face interaction. He was fully aware of the reason for my visit, so Jake made a perfect handoff. Although I brought enough reading material to stay in the waiting room, every consideration was offered including the duration of service and a courtesy ride.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Conrad! I am thrilled to hear about your positive experience at Safford Brown Mazda Fairfax. It's great to know that Jake and David provided excellent service and ensured a smooth process for your ceramic coating inquiry. We appreciate your kind words and hope to see you again soon! Trey Rodgers, General Manager
I try to call for service only 2025 cx 90 and nobody
I try to call for service only 2025 cx 90 and nobody answer the phone e,they just wanna text,they are rude and mad
I try to call for service only 2025 cx 90 and nobody
I try to call for service only 2025 cx 90 and nobody answer the phone e,they just wanna text,they are rude and mad
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. I understand your frustration regarding the communication difficulties you've experienced while trying to reach Safford Brown Mazda Fairfax for service on your 2025 Mazda CX-90. Your experience is important to us, and I encourage you to contact us directly at our service department to discuss your concerns further. I appreciate your input, and we are committed to improving our customer service. Trey Rodgers, General Manager
Always a great experience at my local Mazda dealer.
Always a great experience at my local Mazda dealer. They are efficient, patient, and so helpful. Special thanks to Michael for all his help in getting my car tuned up.
Always a great experience at my local Mazda dealer.
Always a great experience at my local Mazda dealer. They are efficient, patient, and so helpful. Special thanks to Michael for all his help in getting my car tuned up.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review, Tracey! I appreciate your feedback and am glad to hear that you always have a great experience at Safford Brown Mazda Fairfax. I am happy that Michael could assist you with your car's tune-up. We look forward to seeing you again soon. Trey Rodgers, General Manager
easy to make appointment, very good communication before
easy to make appointment, very good communication before and during. Fast service and comfortable waiting area.
easy to make appointment, very good communication before
easy to make appointment, very good communication before and during. Fast service and comfortable waiting area.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
I like how they have videos and explain any issues with
I like how they have videos and explain any issues with your car. Typically the service is fast and the employees are nice. I appreciate how they go the extra mile for customers.
I like how they have videos and explain any issues with
I like how they have videos and explain any issues with your car. Typically the service is fast and the employees are nice. I appreciate how they go the extra mile for customers.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We truly appreciate your kind words about our video explanations and the fast service at Safford Brown Mazda Fairfax. Our team always strives to go the extra mile for our customers, and it’s great to hear that you noticed. We look forward to seeing you again soon! Trey Rodgers, General Manager
Jason A.
Jason A. was very knowledgeable about Mazda vehicles and he helped me find the perfect car, keeping in mind what I told him I was looking for. Jason in finance was also very helpful. Would recommend!
Jason A.
Jason A. was very knowledgeable about Mazda vehicles and he helped me find the perfect car, keeping in mind what I told him I was looking for. Jason in finance was also very helpful. Would recommend!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review, Hunter! I'm delighted to hear that Jason was able to assist you in finding the perfect Mazda vehicle tailored to your needs. It's great to know that both he and the finance team made your experience exceptional. I appreciate your recommendation, and we look forward to welcoming you back to Safford Brown Mazda Fairfax in the future! Trey Rodgers, General Manager
Staff was great, however the $200 up front diagnostic fee
Staff was great, however the $200 up front diagnostic fee is ridiculous - your parts prices and service charges are already ridiculous, to rope people into paying $200 when you might not be doing anything... no wonder people AVOID going to a dealership for service
Staff was great, however the $200 up front diagnostic fee
Staff was great, however the $200 up front diagnostic fee is ridiculous - your parts prices and service charges are already ridiculous, to rope people into paying $200 when you might not be doing anything... no wonder people AVOID going to a dealership for service
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- Buying process —
- Quality of repair —
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback with us, Sean. I appreciate your kind words about our staff at Safford Brown Mazda Fairfax, and I understand your concerns regarding the diagnostic fee and the overall pricing for services. Our goal is to provide transparent and reliable service, and we value your input as it helps us improve. If you have any further questions or would like to discuss this in more detail, please feel free to reach out to us directly. I hope we get to have the opportunity to serve you better in the future. Trey Rodgers, General Manager
Your service department charges a fee under “ document
Your service department charges a fee under “ document retention “. This is totally unheard of & absolutely wrong . The manager of the service department, upon hearing my dissatisfaction , suggested that I should perhaps use other service providers!
Your service department charges a fee under “ document
Your service department charges a fee under “ document retention “. This is totally unheard of & absolutely wrong . The manager of the service department, upon hearing my dissatisfaction , suggested that I should perhaps use other service providers!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this feedback, Anthony. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.