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Gordon CDJR

(205 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30am
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday Closed Closed
2024 consumer dealer award
View 1 awards
2024 consumer dealer award
New (877) 882-1346 (877) 882-1346
Used (888) 330-9569 (888) 330-9569
Service (877) 757-3614 (877) 757-3614

Reviews

(205 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gordon CDJR from DealerRater.

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They always do good work in a timely manner.

They always do good work in a timely manner. On the downside the waiting room could have better chairs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

MrPontiaC66GP, thank you for taking the time to share your experience and feedback with us! We're proud to offer you excellent service in a timely manner. We value your time spent with us and are always looking to improve towards 100% customer satisfaction. Thank you for business, and we look forward to the chance to serve you again in the future.

Great service !

Great service ! I would recommend it to everyone wanting a professional working on their vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

NascarJoe63, thank you for taking the time to write us a review! We're thrilled that your experience with Bill and our team was worthy of five-stars. Thank you for trusting us to work on your vehicle and for recommending us to others. We look forward to serving you for many years to come here in Washington Court House, Ohio!

Great business to work with if you are looking for a New

Great business to work with if you are looking for a New or used vehicle. Service department is 5 Star with Bill and his team ready to keep you on the road!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Respectful and courteous staff, knowledgeable about the

Respectful and courteous staff, knowledgeable about the used vehicle I came to test drive and eventually purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

JLRawlins, we appreciate your review! We're proud of our staff for providing you with the respectful and courteous experience you deserve. Congratulations on your (new to you) used vehicle! We value your feedback as it is our goal to provide every customer with a positive, transparent experience. We are always looking to improve towards 100% customer satisfaction. If we can be of further assistance, we encourage you to give us a call at 740-335-3700. Thank you again for taking the time to share your feedback!

Bill does a great job of managing the service experience.

Bill does a great job of managing the service experience. He communicates issue and changes to help level set your expectations. He shares insights into your vehicle and is helpful and willing to answer questions. My part took a long time to come in. During my wait Bill called me to keep ensure I knew I was not forgotten.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Michael, thank you for taking the time to share your review with us! We value your feedback and are pleased that Bill provided you with excellent service for your Jeep. As a different kind of dealership where everyone cares, it is our goal to communicate clearly and set expectations for our customers while sharing helpful insights into their vehicle's service. Thank you for your business and for trusting Gordon with your Jeep. We look forward to serving you in the future in Washington Court House, Ohio.

Was very pleased with my car buying experience with

Was very pleased with my car buying experience with Gordon CDJR. Was not expecting to bring vehicle home that day, but worked out that I did.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Rosetta, we're thrilled that you enjoyed your purchasing experience here in Washington Court House, Ohio. Congratulations on your Jeep! As a different kind of dealership where everyone cares, we're proud to provide you with a five-star experience and pleased that Tripp and Kevin provided you with excellent service. Thank you for taking the time to write us a review. We value your business and look forward to your continued loyalty to Gordon CDJR.

They were very helpful and presented me with an issue

They were very helpful and presented me with an issue that caused concerns. They even took a picture to show me why I needed to act quickly. I appreciate everything. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Lonette91188, thank you for taking the time to share your experience with us. As a different kind of dealership where everyone cares, we're proud to provide you with timely, thorough service for your Dodge. Thank you for your review and your business! We look forward to continuing to provide you with five-star experiences here in Washington Court House, Ohio, for many years to come.

I always have great service, no matter what the issue is.

I always have great service, no matter what the issue is. The staff communicates well and explains the problem thoroughly

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Julia, thank you for taking the time to write us a review! We're thrilled to provide you with consistent five-star service every time, and we're proud of our staff for communicating thoroughly. Thank you for trusting us with your business, and we look forward to serving you for many years to come here in Washington Court House, Ohio!

Nick in parts really helped me out not once but 2x!

Nick in parts really helped me out not once but 2x!! I came from out of state and had some issues with my vehicle! They got me right in! Found the parts I needed and had it complete super fast!! I can’t recommend them enough!! If I could give them 100 stars I would!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Roodster1, thank you for taking the time write us a review! We're thrilled that Nick provided you with more than one excellent experience, and we're proud to provide you with quick, timely, five-star service. Thank you for highly recommending our dealership. We value your business and we're here to serve you if you're ever in need of vehicle service in Washington Court House, Ohio again!

Great service.

Great service. Friendly and helpful. ……………..I have always appreciated the service department and what they bring to the communtiy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Sgibbs, thank you for taking the time to write us a five-star review! We're proud of our team for providing friendly, helpful service that benefits our community as well as your RAM specifically. Thank you for your business, and we look forward to serving you for many years to come here in Washington Court House, Ohio!