Toyota South Atlanta

Run from this dealership. Purchased a new Toyota on Friday Sep 5th 2025 and had it delivered to my home on Wed the 10th. I signed paperwork saying the vehicle had 5 miles on it. When vehicle arrived it had 532 miles on it. Someone at the dealership I guess decided to drive it around until it was delivered to me on a trailer not driven to me. I still don't have any paperwork from dealership showing I own the vehicle and have been calling them since Wednesday when it was delivered and no return call. Jasmine was the salesrep and Gerald was the paperwork person. nothing by phone or text or email. I called toyota direct on Friday the 12th and was told someone would call me from Toyota. Its now Monday at 3:30 and still no call. I call Toyota back and the girl tells me she will call the dealership herself and put me on hold. She came back and said she had to leave VM for everyone and nothing she can do just keep calling and hope someone will call you back.

My husband enjoys buy new cars. We typically buy once or twice a year. Toyota South Atlanta is the worst, most dishonest dealership we have ever encountered. We paid $50,000 last Thursday for a car that was to be delivered Friday, then Saturday, then Monday. It’s Tuesday and we can’t get anyone to give us a straight story. And we are transferred to phone extensions that do not have voicemail and hangs up. BEWARE. The dealership is not to be trusted.

Katherine Pacheco was very kind and accommodating to our needs. She helped me get my first car with very easy service, and also helped us get the right price. Very pleasant and would deal with her again.

Admitted damaging my Solara, Ignored calls/message, waited 3hours in person, attributed to ageing/environmental

Toyota South was the second dealer I visited. From the moment I I entered the dealership Katherine Pacheco was very pleasant. I told her exactly what I was looking for and how much I wanted to spend. I had in mind 3 cars . She kindly gathered all information and presented to me with specific details and numbers. Excellent communication and customer service, Spanish speaking a plus to me. I purchased my vehicle and went home super happy. Great experience. Thank you so much Katherine Pacheco.

I purchased my vehicle 6 years ago from Toyota South. On Tuesday, December 31, 2024, I brought my vehicle in for service because the TRAC OFF and engine lights were on. On Saturday morning, I received a call informing me the vehicle was ready. The vehicle wouldn’t start, requiring a jump-start by Dwayne. The car began shaking while driving home, and within 15 minutes, it slowed to a crawl, maxing out at 15 mph. This happened on a busy intersection, putting me in a dangerous situation. Despite calling Toyota South to report this emergency, no one followed up, forcing me to have the vehicle towed home as the dealership had already closed. On Monday, January 6, 2025, I returned the vehicle for further service. I spoke to the General Manager who was extremely helpful and professional. He provided me with a rental and ensured me that the issue would be resolved. Unfortunately, as helpful as he was, my vehicle has not been fixed as I write this letter. The vehicle was returned to me on Tuesday, January 7, 2025, at approximately 12:30 p.m. However, I had to return it yet again on Thursday, January 9, 2025, at 10:10 a.m. due to the same unresolved problem. Now, I am being told that the service team has detected “new codes.” On Tuesday when I picked the vehicle, I was informed by Steve, the service manager that I needed a new battery in order for the vehicle to work properly. I complied with this recommendation by purchasing and installing a battery as advised. Despite this, the same issue persists, and my vehicle remains at Toyota South. This is after paying nearly $1,800. At this point, I am left to conclude one of three possibilities: My vehicle was misdiagnosed from the beginning. The diagnostic equipment being used is faulty and failed to identify the issue accurately. The mechanics are incapable of properly diagnosing or repairing my vehicle.

3% credit usage fee, signage there. Though fee was not there under previous management. Manager named "Steve" said the bank (Truist) forces them impose that fee on customers (they don't have anything to do with it, for real). Also he said they called area dealer repair shops and the others are doing the same thing. Credit usage fee is here to stay at this repair shop.

I have bad experience at service department. They're have slow business and service Advisor try to make me stupid and charge me anything They're can ! I will never come to this location crazy!!

Horrible customer service. First off, the rate online for an inspection is $180, I get there and they try to say it’s now $220. I refused to pay that because that’s not what’s advertised. Then I need two major things done to my car. They told me the piece would be there the next day and so the appointment was made. I drop my car off, wait all day and get back there to find out, the part never came. I never got a phone call to let me know…. So I pay for one of the services and was told my inspection price can only be used on the other service being done (the one they don’t even have the parts for). So in order to save myself money, I have to take it yet again (3rd time) back to this horrible place.

Toyota South Atlanta was the second dealership we visited this week to purchase a new or newly used car. Tim Ellis was the kind of salesperson we wish we could always have. He was direct. He did not take us in circles. He did not have to "check with someone else" about our requests because he knew his job and was always respectful and accommodating. He closed the deal with his knowledge and authenticity. Another employee also deserves praise. Her name is Dekia. She led us on our test drive and also answered preliminary questions about the operation of the car and its features. When I returned the next day to pay for the car and get the owners' manual, she said she thought my nephew had left his earbuds on the table the previous day. She did not have to do that. In fact, he had left them there. He is grateful for her kindness and honesty. She did the right thing when she did not have to, and that speaks to her integrity and way that she looks at the world. The qualities these two employees showed us are a compliment to two valuable employees.