Reviews
Browns Service Team
My service team Sandra Bonilla, Frank Cavallero, and Gary Morin are the very best. Sandra ensures service request is correct. She works with Frank and Gary to ensure my vehicle is repaired correctly and to Mazda standards. She keeps me informed and returns my vehicle to me in a timely manner. Frank works on my vehicle ensuring I receive top notch mechanical service. Gary ensures Mazda does its best to keep me a happy satisfied customer. All 3 go the extra mile to keep me in the Browns Mazda Family, Best dealership ever since 2007.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Penny, we really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that our team provided you with the best dealer experience through the years! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, Steve Forsht - General Manager - steve.forsht@brownscar.com
Amazing CX-5, Even Better Service
First off, Jalaen Coleman was absolutely fantastic to work with from the second I walked through the door to well after the purchase was complete. In truth, I had several offers to purchase elsewhere that would have gotten me the same car I was searching for ahead of time but Jalaen's outstanding service and personality made the decision to stick with Brown Mazda an easy one. In every aspect of this process, Jalaen went above and beyond. Including helping find the perfect trim for me, a price that would work, and kept me updated every step of the way as the CX-5 made it's way from Japan to the US. All around amazing service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Douglas, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Jalaen went above and beyond to assist you with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Best, Steve Forsht - General Manager - steve.forsht@brownscar.com
New car purchase
Professionalism, great attitude towards customer service and very amicable relationship. Time taken to complete buying process till I walked out with my new car was was completed within very appreciable time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new vehicle! Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with our team was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Steve Forsht - General Manager - steve.forsht@brownscar.com
Clean Facility, Nice workers
Facility was very clean and pristine. People were nice! Very expensive but happy with my service! I like the video and pictures they send you as they are doing the repairs, I just wish I knew what I was looking at lol
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Steve Forsht - General Manager - steve.forsht@brownscar.com
Great service
Polite, complete, timely- as in there wasn’t a long line of folks before me, very thorough work done with pictures and the customer service was great. I also liked that a cat wash is provided. I do think however that due to Covid and the very few miles on my vehicle and extension of services should be extended at no charge.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Steve Forsht - General Manager - steve.forsht@brownscar.com
Incredible Customer Service
Both Scott and Yahya were incredibly informative and pleasant to work with! I had to buy a new car under some unfortunate circumstances and the guys made what would have been a massive headache, into a breeze!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to write about your experience with us, Sydney! At Brown's Alexandria Mazda, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy Scott and Yahya were able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Best, Steve Forsht - General Manager - steve.forsht@brownscar.com
First service visit
It all went very smoothly; the staff was very pleasant and the waiting area well-organized, so it was comfortable and easy to work while waiting on my car.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us, Audrey. Our team is dedicated to providing a welcoming and comfortable service experience to each and every customer that enters our dealership. I am happy to hear that you were pleased with our customer service and facilities. Please feel free to contact us or stop by for a visit if you need any assistance. Best, Steve Forsht - General Manager - steve.forsht@brownscar.com
Post Delivery Service
Brown's personnel are very friendly and try to make the experience as pleasant as possible. However, the job wasn't completed and I haven't heard anything since.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Steve Forsht - General Manager - steve.forsht@brownscar.com
Great experience
My Sales Rep actually called to see how I was doing . I remembered his kindness being that I had spoke with him in Nov 21 and I purchased in Mar 22. Very rare .
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Steve Forsht - General Manager - steve.forsht@brownscar.com
Boo them
Spent lots of time talking to Deborah about a Nissan Rogue they had for sale that looked amazing in pictures. The drive was 2+ hours for us so we wanted to make sure it was worth it. Despite being reassured that the car would be ready for us, we arrived to an extremely dirty and smelly vehicle. A dirty vehicle isn't a deal breaker of course, but we were kind of annoyed at her excuse, which was that she wanted us to see it dirty so that we'd be amazed when she cleaned it. Sorry, but...what? Ma'am, you are in the business of selling cars and you had close to 3 hours to prepare for us. Overall, the car was far more worn that we'd anticipated so we ended up passing. A waste of a day. Thanks for nothing, Deborah.
- Customer service 2.0
- Buying process 2.0
- Quality of repair 2.0
- Overall facilities 5.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for taking the time to share your recent experience at Brown's Alexandria Mazda. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Steve Forsht - General Manager - steve.forsht@brownscar.com