Reviews
Purchase was a good experience.
Purchase was a good experience. They answered all my questions. I was a returning customer and they were prepared with knowledge about my trade in.
Purchase was a good experience.
Purchase was a good experience. They answered all my questions. I was a returning customer and they were prepared with knowledge about my trade in.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Safford Brown Mazda Alexandria!
Was a good expirence to buy a car whit them Thaks for
Was a good expirence to buy a car whit them Thaks for the hard work !!!!
Was a good expirence to buy a car whit them Thaks for
Was a good expirence to buy a car whit them Thaks for the hard work !!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!
So impressed with the upgrades this location has made in
So impressed with the upgrades this location has made in its service department. Especially surprised by video provided of service inspection. This is an good tool to help build trust between customers and dealer quality workmanship!
So impressed with the upgrades this location has made in
So impressed with the upgrades this location has made in its service department. Especially surprised by video provided of service inspection. This is an good tool to help build trust between customers and dealer quality workmanship!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Safford Brown Mazda Alexandria!
Safford Brown Mazda is great!
Safford Brown Mazda is great! I bought my car there in 2017 and have been going for tuneups and repairs since. They are communicative and friendly. They explain pricing and go the extra mile. Sandra Bonilla is great to work with.
Safford Brown Mazda is great!
Safford Brown Mazda is great! I bought my car there in 2017 and have been going for tuneups and repairs since. They are communicative and friendly. They explain pricing and go the extra mile. Sandra Bonilla is great to work with.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
I came in to have a couple different recalls done.
I came in to have a couple different recalls done. And a text message I explicitly asked them to have the parts that I requested. When I arrived they made me sit for 2 hours and then told me that they did not have the parts that I requested. But when I returned a week later they did the repairs. The video they sent was a little confusing. I was expecting it to be of the repair they made but it was not.
I came in to have a couple different recalls done.
I came in to have a couple different recalls done. And a text message I explicitly asked them to have the parts that I requested. When I arrived they made me sit for 2 hours and then told me that they did not have the parts that I requested. But when I returned a week later they did the repairs. The video they sent was a little confusing. I was expecting it to be of the repair they made but it was not.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Professional, friendly, and thorough.
Professional, friendly, and thorough. Demetrius was very helpful in helping me meet my servicing needs.
Professional, friendly, and thorough.
Professional, friendly, and thorough. Demetrius was very helpful in helping me meet my servicing needs.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Anthony was extremely professional and understanding to
Anthony was extremely professional and understanding to my expectations. He delivered beyond what I anticipated I wanted.
Anthony was extremely professional and understanding to
Anthony was extremely professional and understanding to my expectations. He delivered beyond what I anticipated I wanted.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for choosing Safford Brown Mazda Alexandria! Please let us know if we can be of any more assistance.
Outstanding.
Outstanding. Great communication Demetrius made sure all the work was done right and on time.
Outstanding.
Outstanding. Great communication Demetrius made sure all the work was done right and on time.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Daniel! We truly appreciate your kind words about Demetrius and the great service you received at Safford Brown Mazda Alexandria. It’s wonderful to hear that the communication and timely work met your expectations. We look forward to assisting you again in the future! Sincerely, The Team at Safford Brown Mazda Alexandria
Good first experience, looking forward to returning for
Good first experience, looking forward to returning for future services Dametrius was professional and timely, explained everything and included a video of the services performed which was very helpful and appreciated. Good first impression and experience, looking forward to returning
Good first experience, looking forward to returning for
Good first experience, looking forward to returning for future services Dametrius was professional and timely, explained everything and included a video of the services performed which was very helpful and appreciated. Good first impression and experience, looking forward to returning
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We’re happy to hear you had a great first experience at Safford Brown Mazda Alexandria. It's great that Dametrius provided you with professional service and helpful explanations, including the video. We look forward to welcoming you back for your future services. Sincerely, The Team at Safford Brown Mazda Alexandria
Excellent customer service and comfortable waiting areas.
Excellent customer service and comfortable waiting areas. Dametrius, the service advisor, was very professional and demonstrated great expertise in his work.
Excellent customer service and comfortable waiting areas.
Excellent customer service and comfortable waiting areas. Dametrius, the service advisor, was very professional and demonstrated great expertise in his work.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Daniel! We appreciate your feedback about our customer service and the comfortable waiting areas at Safford Brown Mazda Alexandria. It’s great to hear that Dametrius provided you with professional and expert service. We look forward to seeing you again soon. Sincerely, The Team at Safford Brown Mazda Alexandria