Reviews
We love Brown's Manassas Kia
Sales and finance employees are wonderful. It was easy and quick. Everything was explained and the price was amazing. Thank yoy!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your feedback and recommendation. It's fantastic to know that we were able to make your <CAR MODEL> purchase incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Great Service
Everything was excellent from check in to leaving. The customer service reps were so kind and offered drinks and check in to make sure I didn’t need anything. They were awesome!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Great dealership with nice people!
I loved the SNACKS and water/coffee offerings. Nicole was wonderful with checking in my vehicle and also with keeping me updated on the progress.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Excellent Business Overall
Easily accessible location, clean and inviting environment, knowledge and friendly sales managers, and was communicated with in different modes that worked best for us (email, text, phone call, etc.).
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ashley, thank you for sharing this great feedback with us. We feel our service department is what makes Brown's Manassas Kia special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Couldn't be happier!
I turned in a car I leased from Brown's Manassas Kia in 2019 and drove home with a brand new 2022 K5, and couldn't be happier about the entire process. The staff were all courteous and knowledgeable. I notified the sales department of the type of car I was on the hunt for as my lease was winding down, and they were able to find the perfect car for me within about a week. I know there is a shortage of cars these days, but i didn't feel that pinch or pressure at Brown's. Everyone was patient and kind throughout the process. I am so happy to be part of the Brown's family!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Mike the sales manager after explaining what I was
Mike the sales manager after explaining what I was willing to pay out door four times still got it wrong the deal we agreed upon on paper and Jeff the used car manager is a complete jerk with a big ego that should never work in customer service. If you want a dealership that is not transparent than shop here I just wish there was a score less than one star to give them.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thanks for a terrible shopping experience I told salesman Mike from the beginning I was willing to pay 24k out the door for a 2019 insight. What about this conversation was so hard for him and used car manager Jeff to understand I don’t know. The vehicle was listed at $21499 and I said between trade and a check I would bring $24k after low balling me $1500 less than last two dealers Mike got back to me and once again I stated $24k out the door combined trade and cash to make up distance to 24k than a generic email after I said I wanted deal in writting before coming and it wasn’t what I asked for after being put to voicemail twice I pulled over to call Mike said he would take care of it and send it back this time once again I received build up sheet $26794 dollars when the vehicle was posted for $21499 on gurus. And instead of $5500 plus the $18969 that it was agreed upon it came back around $4500 more I would have to bring for $23 k and several hundred ok by now I’m pissed and when I try to explain to Jeff from the first sentence I offered 24k out the door tax tags minus my trade he became a total jerk and went on a rant about customers sitting at home in air conditioned homes while they work there xxx off hey Jerk I’m a first responder and work my xxx off to and was coming in good faith with a check to buy a car off you. Jeff is what gives used car salesman a horrible name.
Don’t walk run from this dealer
Friendly and knowledgeable
Sales staff was helpful and friendly without being pushy. Also knowledgeable about the cars they sell. Service before, during and after sale was exemplary.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Brown's Manassas is the best kept secret in MD DC
The excellent service experience, little wait time, and reasonable prices for service. Great quality of the Sorento. Michelle, the service manager rocks..!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Great dealership in Manassas
Sales person was not pushy about purchasing a car and really worked with us to get a good deal on our new Kia Sorento. The finance lady was also very helpful to break down the numbers so we could understand everything.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us at Brown's Manassas Kia. We look forward to seeing you back again in the future. Take care! Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Great service
The service was awesome, very polite and clean. They really went the extra mile, would highly recommend anyone to buy with brown's Kia!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new purchase, Jerri! Thank you for taking the time to write about your experience with us. We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. I’m so happy to hear we were able to help find the perfect vehicle for you. We would love to work with you again. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006