Safford Brown CDJR Sterling

I had an excellent experience at Safford Brown CDJR of Sterling. From start to finish, the entire team made the process smooth, professional, and stress-free. Everyone I worked with was knowledgeable, friendly, and genuinely focused on helping me find the right vehicle for my needs. They were transparent with pricing, explained everything clearly, and made sure I was comfortable with each step of the process. The level of customer service here truly stands out compared to other dealerships I’ve visited. Whether it was sales, finance, or service, I felt like they valued my time and wanted to earn my business the right way. I highly recommend Safford Brown CDJR of Sterling to anyone looking for a new or pre-owned vehicle. They really go above and beyond for their customers.

I highly recommend Safford CDJR of Sterling for anyone looking for a new or used car. Great customer service, a wide selection of vehicles, and a smooth car-buying process. I’ll definitely be coming back for my next vehicle!

Me atendió un agente de venta Alejandro Ayala desde el principio fui claro con el le explique que quería saber los planes de pago para el financiamiento para tomar una buena decisión, el tipo en un tono arrogante me dijo qué si no iva a comprar el carro que no le hiciera perder su tiempo que el estaba trabajando, no sé como se le puede llamar a este tipo de vendedores pésimo servicio. Me fui a otro concesionario y en menos de 15 minutos ya tenia mi Toyota corolla que yo quería

Went to apply for auto finance ans the manager doing some scam numbers, ask for a computation and refused! Dont go to this dealer, scam for sure! Manager name is ALI! anywhere ay safford they all scam, dealt with them at sterling, springfield and fredericksburg! Hidden charges that they cannot explain, computation that is so impossible to compute and very in accurate!

Very happy with purchase. Purchased on-line and car was exactly as described. Dealer arranged quick delivery. I would purchase from them again.

Horrible place to buy a car from they want you to put a lot of money down

I would never buy a car from this dealership again. I live in a differnet state, so I started my purchase over the phone. I was told there were no dents, no door dings, and no scratches. This was a used vehicle, so I expected some of those things, but was assured there were none. We agreed on a price, and I hopped on a plane to purchase my vehicle, and drive it home. Get to the dealership, there was a dent in the hatch, several noticeable scratches on the vehicle, and paint chips on the front bumper and rear hatch. Even with the lies I decided I could live with them for the price I was getting. Purchase the vehicle, get 70 miles from the dealership and the air pressure light comes on...big screw in the tire(not the dealerships fault, I understand that). Open the trunk, theres a spare tire, but the original tire iron is gone. Dealership says its too bad, all they can do is send me a tire iron in the mail. Call AAA, they come to help. Limp it to a Discount tire, only to find out that all 4 tires were basically bald, and we're very close to having the wear bars show. Im still 300 miles from home, so have to buy 4 new tires just to get me home. Zero reason for them to sell a vehicle with tires in this condition. Let the dealership know this, zero response. 3 weeks later, they had my state send the new plates to them, and then they shipped it to me via Fedex from the dealership, to which it showed up incredibly deformed. Not necesarily their fault, but the plate should have been shipped straight to me in the first place. That could have been avoided. I feel this dealership took any and all measures to move a vehicle rather than take care of a customer. Shady practices, and zero help when they're found out. Still haven't gotten the tire iron they promised, just assuming its not coming at this point

From start to finish, my experience was amazing! I was not expecting such a beautiful and clean dealership. Everyone was super polite, positive, and happy. Thank you Clint for getting me in the door and showing me the vehicle. Thank you Dominique for being my Finance Manager and exceeding my expectations. He made me feel like my voice was being heard the entire time. Lastly, big thanks to Akbar for helping me set up the Bluetooth and the Jeep App. All 3 of these employees were essential to my purchase. Thank you, team! I love my new manual 2024 Jeep Wrangler Sport S V6 in Earl Grey!

Purchased a used truck last weekend, hidden up charge for "diamond protection package" added in at the end for almost $1900, finance pushed to take their loan, I was pre approved. Get the car home to PA, fails safety inspection for rear brakes, I was told, "so the truck did pass VA inspection we cant be held accountable if it doesnt pass in another state we only guarantee VA" hard to believe that PA is so much more stringent that 300 miles ruins brakes seems like a lick and stick inspection sticker Asked to speak with the Sales Manager and was directed to voicemail

I had a very pleasant and quick sales process. Nagwan Osman had the Jeep I was interested in waiting to be road tested. Finance department presented rates from not 1 but several lending institutions for the best and length of loan I wanted. Vehicle was cleaned and waiting with tags on ready for me to drive off on the day and time I selected. I would strongly recommend Safford Brown of Sterling. Kevin