House Of Cars Louisville

Bought a car from House of Cars a couple of weeks ago. It was a smooth purchase. Alex specifically was incredibly helpful! His professionalism and kindness made the car buying process enjoyable. Highly recommended dealer.

Excellent Car Buying Experience! I recently purchased a car, and I couldn’t be happier with the entire experience. From start to finish, everything was smooth, professional, and stress-free. The dealership had a great selection of vehicles, and the staff was incredibly knowledgeable and helpful. They took the time to understand my needs, answered all my questions, and made sure I found the perfect car within my budget. The buying process was straightforward, with no pressure or hidden fees. The financing options were clearly explained, and the paperwork was handled efficiently. The car itself is in excellent condition, just as described, and drives beautifully. Overall, I highly recommend this dealership to anyone looking for a reliable and hassle-free car buying experience. I’ll definitely be returning for future purchases!

Bought my wife a nice Ford explorer from these guys, great car, no problems at all, easy process. Thank you House of cars Louisville

this was a great experience I recommend most defiantly getting my next car from them

Great service, friendly staff and great selection. Thank you guys for the opportunity to get a great car.

This was my first time buying a used vehicle from a car lot. I didn't know what to expect when I got there, but I needed a vehicle badly. A young man named Kyle greeted me at the doorway. Kyle and his mentor helped me get into a real pretty honda cr-v. Newest vehicle I have ever owned. I'm not used to driving it yet, but I feel safe. Kyle was right to talk me into this vehicle. It was a pleasure to talk to him. He has such hopes and dreams that I hope he goes far in life.

Really nice people very respectful in returning calls will look at this dealer when I need an auto

Short Story: Zero stars if I could. These guys are scam artists. They push people to leave reviews directly after buying while selling people lemons. Unless your credit is horrid go to Oxmoor. Long Story: I bought a used car July 20th 2024 at House of Cars Louisville. During the purchase process two witnesses were present and can verify that everything I say is true. The dealer and his sales rep told us that the truck I was looking at was just inspected, has all fluids flushed and change, new tires, and a new exhaust system. In desperate need of a car -- since my current cars engine failed and I was stranded in Kentucky-- I purchased the car the same day. A few weeks later I noticed the car was missing a seat belt in the backseat when picking up a friend. I contacted the dealer and he offered to buy the part to have it installed. Upon further inspection I found multiple miscellaneous parts missing. I reached out to the dealer again inquiring about the missing parts and was told the full inspection they claimed happened previously only covered the "front seat because no one looks in the back anyway". Likewise, they refused to purchase the additional parts even though any reasonable inspection would have noticed they were missing. On July 30th 2024, while waiting to pick up my son from work a temperature light comes across the dash. I turned the car off to let the engine cool and checked the coolant level. It's dangerously below where it should be. Odd...because if the fluids were flushed and changed the coolant should have still been fine 10 days after the purchase. No worries, I caught a lyft to autozone, purchased two containers of coolant (as required by my owners manual) and filled it up. A few days later I notice puddles in my driveway. Upon lifting the hood I see the coolant container is a lot lower than where I filled it the days before. I schedule an appointment with a local shop and they tell me the truck has a MODERATE coolant leak. I contact the dealer and he tells me to purchase an extended warranty and let them pay for it (this is fraud btw). Luckily I had purchased one before hand, but it seemed odd that the so called inspection that they sold me the car on didn't catch an active moderate coolant leak that’s allowing oil to mix into the coolant reservoir. Warranty company rightfully denied the claim as it happened before 30 days elapsed. However, I did get a note from the mechanic stating the tires on the car are over 2 years old, and the fluids show evidence of heavy grime and couldn’t have been flushed at all. Meaning the dealership blatantly lied about the condition of the vehicle to obtain a sale. Sidenote: I should add that I was never allowed to see the contract I was signing. The dealer had me select my electronic signature then signed the contract after turning to monitor back towards himself. Currently speaking with my attorney and pending litigation for consumer fraud and deceptive practices as the dealership has refused to respond to any subsequent messages.

Buying a used car can be frustrating sometimes until you find the right dealership. House of cars Louisville had it all. Clean cars, Friendly knowledgeable stuff and Great prices. Thank you guys for making this process easy and will definitely come back!

Bought a car from Alex and I had a very pleasant experience. The Murano I bought is very reliable and Alex worked with my budget and sold me a clean car. I will definitely purchase from House of Cars again and will recommend to all of my friends and family. Thank you.