CardinaleWay Hyundai - El Monte

What scam is being run here? Ok, I’ll make this as short and concise as possible because if I have to spend another wasteful minute of my life with this dealership I’m gonna send them an invoice for my time. But you NEED to know that service does not exist at this dealership, either that or they are running a service scam that charges you for services that are included in your warranty only to have you literally chase the money they overcharged you for for over a month. Here’s the short of it. - Saturday May 6th gets oil changed. Saul charges $55 for oil change (which is covered under warranty) shouldn’t have been charged for. Saul states accounting isn’t there and he has to speak with them on Monday. Fine, not happy they can’t fix it there and then but it’s only going to be fixed and sent to me. - Monday May 8th, Saul gave me his cell to text him as seen in picture he confirmed my address and stated the ‘check is in the mail man’ and I will receive it 5-10 business days. Great, easy peazy no biggie. Should have been the end of it. - It’s Friday May 26th, I haven’t received a check in the mail. Clearly there has been enough elapsed time to have had it sent out to me but I hadn’t received it yet. I text Saul, no response. I call the dealership and speak with Kevin, service manager I believe he said. I explain to him, he contacted Saul to confirm and then proceeded to go have a conversation with accounting. Comes back 5 minutes later, apologizes for the delay and says yep we owe you $55 for the overcharge and I have confirmed it with accounting that you will receive a check 3-5 business days. Ok finally I’m done tracking down my $55 owed to me and a manager has resolved it. - Thursday June 8th nothing has been received, I said let’s give until Monday June 12th just to make sure it & if doesn’t arrive then I’ll just head on down to the dealership myself and speak with a General Manager or equivalent. - Monday June 12th nothing received. I’m a stay at home dad so I had to inconvenience my mother in law to watch my kiddo while I invest even more of my time to chase down my $55 that CardinaleWay Hyundai of El Monte presumably accidentally charged me nearly 6 weeks prior and has given me their word on 2 different occasions by 2 different people that a check has been approved by accounting and is in fact being mailed to me. Upon arriving I ask to speak to a General Manager and Robert and I sit down as I lay out in detail my incomprehensible experience with this situation. He says give me 10 and I’ll figure it. Walks out 10 minutes later, pulls $55 from petty cash and basically says sorry man have a good day. I’m trying to wrap my head around what just happened and why it took me over a dozen phone calls, texts and me personally taking time away from my kid just to drive to your dealership for a messily $55. I should be sending you guys an invoice for the time and effort I had to spend to get back what was mine. But instead I’m letting others know of the level of service you provide in hopes no one else has to go through what I have had to. I wasn’t even offered a free car wash for my inconvenience. It was almost like I was inconveniencing them. What a joke of service CardinaleWay Hyundai of El Monte. Be better. I love my car, and for that reason I’ll never trust this location to touch it again. P.S. Not very short but very concise