Reviews
Write a reviewService appt. 8/3/22
Great service department, timely and thorough service
Service appt. 8/3/22
Great service department, timely and thorough service
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Love my car
Brandon was excellent, very professional? thank you
Love my car
Brandon was excellent, very professional? thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Marcia, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Superb Service
Excellent service, comfortable working area while waiting, upcoming maintenance thoroughly explained.
Superb Service
Excellent service, comfortable working area while waiting, upcoming maintenance thoroughly explained.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Arlene, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service Excellence
Technician Jess exemplify's a true professional. He conducted a follow-up telephone call to ensure that I was satisfied with the services that had been performed.
Service Excellence
Technician Jess exemplify's a true professional. He conducted a follow-up telephone call to ensure that I was satisfied with the services that had been performed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Audi Owings Mills. Thank you so much for being one of our valued guests and we look forward to your next visit!
Best costumer service nice person
Best costumer service. They are very helpful and nice. Ther good I really like and I love to recommend this to family and friends and
Best costumer service nice person
Best costumer service. They are very helpful and nice. Ther good I really like and I love to recommend this to family and friends and
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Shoaib, we appreciate you taking the time to leave us a response. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Shoaib
The best costumer service I ever have Very humble cooperative
Shoaib
The best costumer service I ever have Very humble cooperative
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Buying an A7 from out-of-state
I found an A7 to buy on-line. I live out of state (KY) and there was a car that matched what I wanted that was in-transit. My initial engagement was on-line and I received the guidance I needed. The following week I called and was connected with DuBois Kelly. He was very helpful in confirming details on the car and the process for me to buy. It led to me putting a deposit down. Unfortunately there was a significant delay in the timing of the car arriving. DuBois kept me posted along the way. It arrived at a time while I was out of the country for a month. DuBois set the car aside to ensure it did not get sold before I could come in. Once I was able to come in, the process to buy was fine (DuBois was out of town so a different person handled the paper work). I paid cash and Stacey Heck handled that part of the process. It went very smooth and she was very focused on customer service. The only item we still need to sort out is to confirm what is the process to properly transfer title of the car to me in Kentucky and what is needed for me to register it. The initial paper work I received was not the right form. I am waiting to get the MCO notarized and the title and registration application completed and notarized. Overall, I was very happy with the service and quality of people (DuBois and Stacey) that I worked with and would recommend the dealership to others.
Buying an A7 from out-of-state
I found an A7 to buy on-line. I live out of state (KY) and there was a car that matched what I wanted that was in-transit. My initial engagement was on-line and I received the guidance I needed. The following week I called and was connected with DuBois Kelly. He was very helpful in confirming details on the car and the process for me to buy. It led to me putting a deposit down. Unfortunately there was a significant delay in the timing of the car arriving. DuBois kept me posted along the way. It arrived at a time while I was out of the country for a month. DuBois set the car aside to ensure it did not get sold before I could come in. Once I was able to come in, the process to buy was fine (DuBois was out of town so a different person handled the paper work). I paid cash and Stacey Heck handled that part of the process. It went very smooth and she was very focused on customer service. The only item we still need to sort out is to confirm what is the process to properly transfer title of the car to me in Kentucky and what is needed for me to register it. The initial paper work I received was not the right form. I am waiting to get the MCO notarized and the title and registration application completed and notarized. Overall, I was very happy with the service and quality of people (DuBois and Stacey) that I worked with and would recommend the dealership to others.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Christopher, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Audi Owings Mills and we hope to be of service again in the future.
Great work
Service was fast and thorough. Very pleased with everything!
Great work
Service was fast and thorough. Very pleased with everything!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Stephen, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Audi Owings Mills Maintenance - Tom DiNatale
Top notch maintenance. I have been taking my Audi to Tom DiNatale at Owings Mills since I purchased it in 2010. His communications are excellent, they are punctual, estimates are accurate and reasonable, and the work performed is excellent / meticulous. I would not take my Audi anywhere else.
Audi Owings Mills Maintenance - Tom DiNatale
Top notch maintenance. I have been taking my Audi to Tom DiNatale at Owings Mills since I purchased it in 2010. His communications are excellent, they are punctual, estimates are accurate and reasonable, and the work performed is excellent / meticulous. I would not take my Audi anywhere else.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Paul, we are very happy to have provided you with such a positive experience! Thank you so much for being one of our valued guests and we look forward to your next visit!
Owings Mills Audi, I Trust
Audi in Owings Mills service team is just awesome. They always prepare me for the work and accomplish what they say, when they say.
Owings Mills Audi, I Trust
Audi in Owings Mills service team is just awesome. They always prepare me for the work and accomplish what they say, when they say.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Harvey, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Owings Mills! We are always more than happy to assist you if anything else comes up. Take care!