Reviews
Waited for 2 hr and 15 min for my vehicle under warranty
Waited for 2 hr and 15 min for my vehicle under warranty to get looked at. U had an appointment at 9:15 am and at 1130am the service guys said to me they hadn't gotten to my vehicle yet. I said I had an appointment for 9 15 this vehicle is under warranty...nothing told rhem.i didn't have time to wait another 2 hr they got me my vehicle by 12 30 and had nothing done.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, We are deeply sorry to hear this was your experience with your recent service appointment. This is not a reflection of the efficient and thorough care we strive to provide. I would be happy to address your concerns and vehicle repair needs at your earliest convenience. Please reach out to me through the email below. Kevin Schmidt kschmidt@gowilde.com Service Manager
First time they sold me $600 of batteries that never
First time they sold me $600 of batteries that never fixed the problem. Brought it in again. Service didn't even look at it when I had an appointment. No calls to update me. Do not go here.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi VJ, We're sorry to see your vehicle is still giving you trouble after your recent repair and are regretful to read about your disappointment regarding your experience. We will continue to work toward a solution and hope to have your vehicle running smoothly again soon. At your earliest convenience, please consider reaching out to me directly. Thank you, Kevin Schmidt kschmidt@gowilde.com Service Manager
Said they were holding a car that they were prepping and
Said they were holding a car that they were prepping and wasn't available for sale yet then sold it without contacting us
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello, We're sorry the vehicle of interest was sold before negotiations could be started. We do strive to provide our customers with the best possible sales and service experience at each store visit. If you are willing, my team would like to assist you in finding your dream vehicle and earn back your trust. At your earliest convenience, please reach out to me at my direct contact below. Thank you, Joshua Rose jrose@gowilde.com New Car Sales Manager
Had an oil change and tire rotation, less than a thousand
Had an oil change and tire rotation, less than a thousand miles later a lug nut is missing. Do not get your truck serviced there.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello Vicki, I'm sorry to hear about your missing lug nut and dissatisfaction with your service experience. I do want to assure you our team works diligently to provide the best possible service and care for our customers. Please don't hesitate to reach out to me with any questions you may have about your recent appointment. I hope you will visit us again in the future for your automotive needs, providing us with the opportunity to earn back your trust. Thank you, Kevin Schmidt kschmidt@gowilde.com Service Manager
I've been bringing my car here for years to be serviced
I've been bringing my car here for years to be serviced for years, but recently I think management changed and service has been horrible. They kept my vehicle for with 3 weeks very little information. When I was provided with updates it was to tell me that the repair they tried didn't fix the issue and I'd need to pay an additional $1000-$2000. I received this call approximately 3X!!!!! The service advisor lacked empathy and never seemed to be fully sure of what was going on and the call made to the service manager was never returned. This will be my last time purchasing a Jeep and the last time I bring my vehicle to this dealership for any type of service.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, We are committed to providing our customers with transparent, efficient and professional service at each visit, Therefore, I am regretful to read about your recent experience with your Jeep repairs. I do understand your frustrations and would like to answer any questions you may have about the status of your vehicle. My team's goal is to have you driving back out on the road safely. At your earliest convenience, please reach out to me directly. Kevin Schmidt kschmidt@gowilde.com Service Manager
I will never again look or buy from Wilde, I bought 3
I will never again look or buy from Wilde, I bought 3 vehicles in the past 5 years and after my last one I have nothing good to say about their dealership. every experience was worst than the last one and I am also telling as many people as I CAN not to ever consider going to Wilde, all aspects of the experience were terrible
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, We’re committed to keeping our sales and service guests satisfied, and it is regrettable to learn we were unable to provide you with a first-class experience at your last visit. When time allows, please contact me directly at the email below. I would like to learn more in detail about your visit and how we could possibly turn this experience around for you. I look forward to working with you soon. thank you, Jay Streeter jstreeter@gowilde.com Service Manager
All employees are friendly efficient and helpful.
All employees are friendly efficient and helpful. Service is done promptly and correctly. Enjoy going there.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thank you for the kind review! We're pleased to learn about the friendly, efficient and prompt service you've experience with our team at Wilde CDJR! We hope to see you again in the future!
Very responsive to my time knowing I was waiting for
Very responsive to my time knowing I was waiting for repair to be completed while I was on site.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Thank you for trusting us with your vehicle repairs! We hope to see again soon at Wilde CJDR! Until the, safe travels!
My car service was prompt before the holiday.
My car service was prompt before the holiday. Rachel was a pleasure to talk with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Leah, it was a pleasure working with you. Our Service Team is pleased to have been able to complete your vehicle service before the holiday. We look forward to working with you again in the the future at Wilde CJDR!
Friendly and helpful and didn’t once make me feel like
Friendly and helpful and didn’t once make me feel like they were just trying to sell me something. Easily the best new car buying experience I’ve had.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Congratulations on your new purchase! We hope you are enjoying your new ride. Our entire team is thrilled to read about the friendly, helpful and great car buying experience you had with us. Please let us know if you need anything in the future at Wilde CJDR.