Chrysler Dodge Jeep Ram Brooksville

Over charging, and not reliable … not letting you know if anything else is wrong so they can get more money when you have to come back in. Every time I went in all of a sudden my extended warranty didn’t cover it …$1,600. Every time I went in. .. first problem was no heating system $1,600. Then gps screen… $1,600. I have had to get a new transmission, 3rd brake light… engine replacement, breaks … and I could go on. Not only the 12,000. If put in repair work I’m also paying $800. a month and the dealership always takes a month to rebuild a transmission and 3 months to replace the engine… I just can’t wait for the next problem to happen, I replaced everything that now I can’t afford to replace it… I never say what else can happen… I don’t know about buying a new one. Mine was 2 years old… when I purchased the truck. I would expect this from a buy here pay here but not an established dealership.. and they don’t seem to care. Buyer beware!!!!!! Lee Smith-Jones

I took my Ram 3500 in for brakes, front left metal on metal for roughly 3 days waiting for my appointment. The right side had some brake pad left but when they took my truck to drive into the bay the tech drove it really fast to a dead end and hit the brakes. After they "diagnosed " the truck they sent 10 urgent repairs totaling over 6,000.00 25 non urgent repairs all found with in 30 -35 minutes. The Tech did not remove the wheels to inspect rotors until after the service advisor said he spoke to him and said both left and right rotors had to be replaced and I had no choice but have them do the work since I needed my truck back. I paid almost 1,200.00 for front brakes and rotors. The crazy part is when I reviewd my dash cam footage to see all of this , I see the tech drive my truck to the back of the lot and sit there for just over 3 minutes while you can hear things moving in my truck. Im not certain if he was rummaging through my belongings or not since it's a front facing camera with audio. However when he started to go to the main roadway he unplugged my dash cam. The concerning part is that my truck was set to the boost pressure gauge, basically what you would monitor when drag racing. When I spoke to the people at the dealership including a service manager they say if he unplugged it how do you know he did anything wrong? Thats the wrong attitude for them to have, I can only conclude that he did something that he didn't want anyone to see otherwise why unplug my dash cam? The dealership still claims that they are in the right about the work performed, im certain that they ripped me off one good rotor and one rotor that should have been able to be turned.

If I could give zero stars I would. Now I called my adviser to try and resolve this, but have not heard back so I moved in another direction. This was the first and last time I will ever use Chrysler Dodge Jeep Ram of Brooksville. To avoid a lengthy comment I will summarize. Told part would be there in 5 days, but when I called, my service adviser was no longer with the company and my part didn’t get ordered. When all parts were finally in they started work and informed me that they found something leaking and could fix it under my extended warranty( how convenient for them to make money). When I tried to understand how m, they say something was leaking but nothing ever dripped, she tried to double talk and made no sense and I quote “it is a leak that you would not see”. A leak that was causing the clutch to stick says the tech, but the clutch did not have any sticking issues. WEIRD? Lastly, they told me that replacing the steering dampner would fix the death wobble I started to get, but I guess they must not have test drove it because it still has the wobble. I filed a complaint with my Mopar extended warranty and also informed them they should look into the so called leaking they fixed, which I don’t believe it to be true. I got a case opened and I am taking my Jeep to another dealership. If you care about your car, don’t take it to this service department .

First visit to this dealership. Service was professional, friendly, fast. All good . I'll be back.

Mark helped me out a lot, kept me updated and made sure I was able to get out in a very timely manner. Can’t thank him enough!

Robert was a pleasure to work with from beginning to end. In and out in no time. Great demeanor

Mark and Brandon work with us on a time restraint and got us out in orderly fashion and took care of a couple of minor problems with the new vehicle.

Supportive to the customer's real transportation needs, and in a timely manner. Top customer service quality rendered. Pleasant professional demeanor demonstrated throughout the entire process.

Kaylin Fernandez helped us get into our dodge journey quickly and helped us when other dealerships turned us away. Very knowledgeable and professional. We will be coming back for years to come on all our vehicle needs.

Kaylin and John were absolutely the best by far! They were both very professional, informative and fun to work with! The whole transaction was worth it! We would and will go back in the future!!