Reviews
The service was completed as scheduled.
The service was completed as scheduled. I would only request that any forms I sign be copied and sent to me,
The service was completed as scheduled.
The service was completed as scheduled. I would only request that any forms I sign be copied and sent to me,
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your 5-star review means a lot to us! We’re glad you had a great experience.
Check in was super easy.
Check in was super easy. My car was ready much quicker than quoted. Overall great experience
Check in was super easy.
Check in was super easy. My car was ready much quicker than quoted. Overall great experience
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We’re so glad check-in was easy and your car was ready sooner than expected. We appreciate your feedback and look forward to seeing you next time!
Alberto in the Norwood dealership consistently goes above
Alberto in the Norwood dealership consistently goes above and beyond with outstanding customer service. He always makes sure my car is returned in the exact condition it was left, and he communicates with genuine empathy whenever unexpected issues arise. He takes quick action to resolve any concerns, which gives me complete peace of mind. Alberto is truly amazing, someone I can fully trust and count on whenever my vehicle is being serviced at the dealership
Alberto in the Norwood dealership consistently goes above
Alberto in the Norwood dealership consistently goes above and beyond with outstanding customer service. He always makes sure my car is returned in the exact condition it was left, and he communicates with genuine empathy whenever unexpected issues arise. He takes quick action to resolve any concerns, which gives me complete peace of mind. Alberto is truly amazing, someone I can fully trust and count on whenever my vehicle is being serviced at the dealership
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing such kind words! We’re proud to have Alberto on our team and glad to hear he’s earned your trust with his outstanding service. We’ll be sure to pass along your appreciation!
Was a great experience… Service was great in and out in
Was a great experience… Service was great in and out in less than 1 hr
Was a great experience… Service was great in and out in
Was a great experience… Service was great in and out in less than 1 hr
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We’re glad to hear our team provided quick and efficient service—looking forward to seeing you next time!
Speed limit 65 mile car can go.
Speed limit 65 mile car can go. It’s taking time to speed up this is the problem
Speed limit 65 mile car can go.
Speed limit 65 mile car can go. It’s taking time to speed up this is the problem
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We’re sorry to hear about your concern with the vehicle’s performance. Please give us a call at 833- 854-8541 so our team can review this with you and make sure everything is working properly. Thank you.
This place is awful.
This place is awful. It’s like they don’t want to sell cars. I’ve called a few times about the same car and got nowhere. Stay away and find somewhere else with better customer support.
This place is awful.
This place is awful. It’s like they don’t want to sell cars. I’ve called a few times about the same car and got nowhere. Stay away and find somewhere else with better customer support.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Bruce, we’re sorry you feel this way. Our team makes every effort to respond quickly and provide the best support possible, though at times certain vehicles may have limited availability or high demand. We’d be happy to assist you further if you’d like to give us another call at 833-854-8541. Thank you.
Had my car for a full week.
Had my car for a full week. Told me it was the flange which i agreed to have them fix. Ended up the water pump then broke. NOBODY called to tell me what was going on. Friday afternoon at 4:20 (after calling & leaving a message at 3:30) when I called back nobody there knew what was going on with my car. The manager & the guy helping me from the beginning were all gone for the weekend some through Tuesday! I got a rental car and when they called to tell me it was ready on Tuesday morning they told me the price!!!! I asked for a discount they gave $250 & the guy told me it was close to $1000 off. LIE!! Terrible service, terrible communication!
Had my car for a full week.
Had my car for a full week. Told me it was the flange which i agreed to have them fix. Ended up the water pump then broke. NOBODY called to tell me what was going on. Friday afternoon at 4:20 (after calling & leaving a message at 3:30) when I called back nobody there knew what was going on with my car. The manager & the guy helping me from the beginning were all gone for the weekend some through Tuesday! I got a rental car and when they called to tell me it was ready on Tuesday morning they told me the price!!!! I asked for a discount they gave $250 & the guy told me it was close to $1000 off. LIE!! Terrible service, terrible communication!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We’re sorry for the frustration you experienced, especially around communication, which we recognize was not up to our standards and will be addressed with our team. To clarify, your vehicle came in with a coolant leak. As repairs progressed, one issue led us to another, each problem becoming apparent only after the prior was removed and repaired. You were originally quoted $2,452.22 plus tax and shop fees. Our team applied multiple discounts and added an additional $250 coupon, reducing your final bill to $1,562.51 with tax and shop fees included—effectively saving you nearly $1,000 off the original estimate. We also reduced labor rates further to help offset the inconvenience. While we regret the communication breakdown, we did honor our commitment to keep your costs as low as possible. Thank you.
We bought a pre-owned ID.
We bought a pre-owned ID.4 from Nucar. They fixed up the open recalls that the previous owner had ignored. The car is in great shape and looked beautiful after the servicing.
We bought a pre-owned ID.
We bought a pre-owned ID.4 from Nucar. They fixed up the open recalls that the previous owner had ignored. The car is in great shape and looked beautiful after the servicing.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your satisfaction means everything to us—thank you for sharing your feedback!
Nucar VW gave us a great experience with my wife new
Nucar VW gave us a great experience with my wife new Tiguan a few months ago and I decided to see what you could do for me and my 2023 Atlas. Overall the experience was positive aside from the frustrations that incurred during the negotiations process and the detailing of the vehicle upon delivery. On the day I signed papers the new Atlas was shown to me and I expressed concern because the exterior was clearly not maintained and was exposed to the elements and was going to require significant effort to get it to showroom condition. I was assured by my sales rep that they would take care of it. When I picked up my new vehicle it looked pretty decent but there were crevices where salt and dirt had deposited. Upon closer inspection when I got the vehicle home there were scratches in the finish as well as swirling on the vehicle hood. When I addressed this with Nucar the response I got was that a lot of cars come that way from the factory and there’s not much they can do about it.
Nucar VW gave us a great experience with my wife new
Nucar VW gave us a great experience with my wife new Tiguan a few months ago and I decided to see what you could do for me and my 2023 Atlas. Overall the experience was positive aside from the frustrations that incurred during the negotiations process and the detailing of the vehicle upon delivery. On the day I signed papers the new Atlas was shown to me and I expressed concern because the exterior was clearly not maintained and was exposed to the elements and was going to require significant effort to get it to showroom condition. I was assured by my sales rep that they would take care of it. When I picked up my new vehicle it looked pretty decent but there were crevices where salt and dirt had deposited. Upon closer inspection when I got the vehicle home there were scratches in the finish as well as swirling on the vehicle hood. When I addressed this with Nucar the response I got was that a lot of cars come that way from the factory and there’s not much they can do about it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your honest feedback and for choosing us again for your Atlas purchase. We’re glad to hear the overall experience was positive, but we’re truly sorry the detailing and finish of your vehicle did not meet expectations. That’s not the level of care we strive for, and we’d like the chance to make this right. Please give us a call at 833-854-8541 so we can work with you directly to address your concerns. Thank you.
I personally dealt with Sebastian, Alberto, and Chris.
I personally dealt with Sebastian, Alberto, and Chris. They were outstanding, courteous and professional. Will use them for all my vw services.
I personally dealt with Sebastian, Alberto, and Chris.
I personally dealt with Sebastian, Alberto, and Chris. They were outstanding, courteous and professional. Will use them for all my vw services.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We’re glad Sebastian, Alberto, and Chris provided outstanding service, and we look forward to seeing you for all your VW needs.