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Wally's Chrysler Jeep Dodge Ram of Amsterdam

(768 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–5:00pm
Tuesday 9:00am–7:00pm 7:00am–5:00pm
Wednesday 9:00am–7:00pm 7:00am–5:00pm
Thursday 9:00am–7:00pm 7:00am–5:00pm
Friday 9:00am–6:00pm 7:00am–5:00pm
Saturday 9:00am–6:00pm 8:00am–2:30pm
Sunday Closed Closed

About our dealership

Here at Wally's Chrysler Dodge Jeep Ram of Amsterdam, it is our mission to be the automotive home of drivers in the Amsterdam, NY area. We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile! Speaking of new Dodge, Jeep, Chrysler, Ram models, you have your pick of our showroom. Our local dealership keeps a great stock of used cars, trucks, and SUVs in inventory. With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other dealership in Amsterdam.

Service center

Phone number (518) 254-1264

Service hours

Monday
7:00am–5:00pm
Tuesday
7:00am–5:00pm
Wednesday
7:00am–5:00pm
Thursday
7:00am–5:00pm
Friday
7:00am–5:00pm
Saturday
8:00am–2:30pm
Sunday
Closed

Reviews

(768 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Marc Clouser is a very knowledgeable sales

Marc Clouser is a very knowledgeable sales representative. His level of experience made process of purchasing a vehicle flawless throughout the entire transaction.

Marc Clouser is a very knowledgeable sales

Marc Clouser is a very knowledgeable sales representative. His level of experience made process of purchasing a vehicle flawless throughout the entire transaction.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Jose did an amazing job!

Jose did an amazing job! Got me in a new car by the end of the day! Can't recommend enough!

Jose did an amazing job!

Jose did an amazing job! Got me in a new car by the end of the day! Can't recommend enough!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great experience, smooth transaction ,excellent customer

Great experience, smooth transaction ,excellent customer care and my sales person Antonio Cruz took care of things in a friendly and timely manner. Thanks you.

Great experience, smooth transaction ,excellent customer

Great experience, smooth transaction ,excellent customer care and my sales person Antonio Cruz took care of things in a friendly and timely manner. Thanks you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Consumer response

We would recommend Wally's to friends and family...thanks for everything.

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Marc Clouser is really a wonderful sales rep.

Marc Clouser is really a wonderful sales rep. Great service and quality before during and sale

Marc Clouser is really a wonderful sales rep.

Marc Clouser is really a wonderful sales rep. Great service and quality before during and sale

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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It had been a really rough 2 weeks as my mother passed

It had been a really rough 2 weeks as my mother passed away and the funeral was on Monday. On Tuesday we took my father and headed to our camp in New York to get his mind off our loss. My jeep started losing power and the engine light was flashing. I quickly started searching on my phone for a jeep dealership. Wally's was the closest. I limped it about 13 miles to Wally's. I was 2.5 hours from my camp and had never been in that area before. My wife explained our situation to Nivek. I could not believe what happened next. Nivek came right out and took the vehicle in. Within minutes he knew what was wrong and he said they could fix it and it would take about 2 hours. I have never had service like this. We were back on the road in 2 hours and I couldn't have been more thankful. Everyone there was amazing to us.

It had been a really rough 2 weeks as my mother passed

It had been a really rough 2 weeks as my mother passed away and the funeral was on Monday. On Tuesday we took my father and headed to our camp in New York to get his mind off our loss. My jeep started losing power and the engine light was flashing. I quickly started searching on my phone for a jeep dealership. Wally's was the closest. I limped it about 13 miles to Wally's. I was 2.5 hours from my camp and had never been in that area before. My wife explained our situation to Nivek. I could not believe what happened next. Nivek came right out and took the vehicle in. Within minutes he knew what was wrong and he said they could fix it and it would take about 2 hours. I have never had service like this. We were back on the road in 2 hours and I couldn't have been more thankful. Everyone there was amazing to us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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DO NOT USE THIS DEALERSHIP

I brought my car into the service department as my car would start sometimes and other times it would not start. When jumping it and hitting the starter it would start. I received a text from Lance telling me he would call in a day or two. They never called. They had my car for over a week and called with a $1600 quote as they "believed" they knew what the problem was. I declined spending $1600 for something they "believed" was the problem. I went to get my car and was charged $183.60 but was not provided the diagnosis information and the bill stated they quoted me $615 plus taxes. When I called to speak with the manager they stated he was on vacation. I then spoke to a different tech who stated the report is for their eyes only but if I brought the car back they would run another one. He eventually stated he would email it to me..... As of yet I have not received the report. Worst scam ever! Do not use this dealership. They do not communicate and then try to get as much money as possible.

DO NOT USE THIS DEALERSHIP

I brought my car into the service department as my car would start sometimes and other times it would not start. When jumping it and hitting the starter it would start. I received a text from Lance telling me he would call in a day or two. They never called. They had my car for over a week and called with a $1600 quote as they "believed" they knew what the problem was. I declined spending $1600 for something they "believed" was the problem. I went to get my car and was charged $183.60 but was not provided the diagnosis information and the bill stated they quoted me $615 plus taxes. When I called to speak with the manager they stated he was on vacation. I then spoke to a different tech who stated the report is for their eyes only but if I brought the car back they would run another one. He eventually stated he would email it to me..... As of yet I have not received the report. Worst scam ever! Do not use this dealership. They do not communicate and then try to get as much money as possible.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I had the worst experience with their service department

I had the worst experience with their service department and had to hunt down and order my own warranty part while they kept my vehicle and I had to pay out of pocket for a rental. GM is the most unhelpful, would never use this dealership. Worst customer service ever.

I had the worst experience with their service department

I had the worst experience with their service department and had to hunt down and order my own warranty part while they kept my vehicle and I had to pay out of pocket for a rental. GM is the most unhelpful, would never use this dealership. Worst customer service ever.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Tanesha made sure I had everything I needed and was all

Tanesha made sure I had everything I needed and was all set with everything, very thorough

Tanesha made sure I had everything I needed and was all

Tanesha made sure I had everything I needed and was all set with everything, very thorough

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great experience, very smooth transaction excellent

Great experience, very smooth transaction excellent customer care and my sales person David June AMAZING 🤩 Five Stars 🌟⭐️🌟⭐️🌟

Great experience, very smooth transaction excellent

Great experience, very smooth transaction excellent customer care and my sales person David June AMAZING 🤩 Five Stars 🌟⭐️🌟⭐️🌟

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Though it was quite a process waiting for my new Jeep

Though it was quite a process waiting for my new Jeep Compass to come in, Tanesha and the team were there for me every step of the way. Tanesha went out of her way week after week to keep me informed and make sure I was more than satisfied. I would HIGHLY recommend Tanesha and Wally's in Amsterdam. I am currently leasing a new Jeep Compass. I love it and will be going back to Wally's in the future. All in all Tanesha is wonderful and I will be recommending her to my family and friends as they are in need of vehicles in the near future.

Though it was quite a process waiting for my new Jeep

Though it was quite a process waiting for my new Jeep Compass to come in, Tanesha and the team were there for me every step of the way. Tanesha went out of her way week after week to keep me informed and make sure I was more than satisfied. I would HIGHLY recommend Tanesha and Wally's in Amsterdam. I am currently leasing a new Jeep Compass. I love it and will be going back to Wally's in the future. All in all Tanesha is wonderful and I will be recommending her to my family and friends as they are in need of vehicles in the near future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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