Napleton's Oak Lawn Mazda

I recently purchased a car from this dealership and was disappointed with the experience. I was given a key fob that had tape on the back and turned out to be completely dysfunctional. It ended up locking the keys inside the car, and I had to pay $129 for a locksmith to get back in. This could have easily been avoided if the dealership had provided a properly functioning key fob from the start. I’ve reached out to request reimbursement and a replacement key fob, and I hope they make it right, but this isn’t the type of issue I expected after buying a car from a professional dealership.

I recently purchased a car from this dealership and was disappointed with the experience. I was given a key fob that had tape on the back and turned out to be completely dysfunctional. It ended up locking the keys inside the car, and I had to pay $129 for a locksmith to get back in. This could have easily been avoided if the dealership had provided a properly functioning key fob from the start. I’ve reached out to request reimbursement and a replacement key fob, and I hope they make it right, but this isn’t the type of issue I expected after buying a car from a professional dealership.

They tried to sell me a Car they posted which had just arrived as a Trade-in and it Broke down on me shortly after leaving the Dealership.

Overall a great experience with Napleton's Oak Lawn Mazda Sales team was easy to work with specifically Ali Sayes. Got good deal on msrp and not pressure.

I have to admit I truly enjoyed the buying process of purchasing my latest vehicle for my family. The sales person was very nice, and so was most of the staff. I only have two qualms with the experience. Firstly, the finance manager who I met with to pay for my vehicle, unfortunately lacked any soft skills. He was not personable at all and in fact, was very cold. Moreover, although I feel I made a connection with my salesman, I’m truly disappointed that although he offered for me to call him if I had any questions or concerns after the purchase , he has not returned my call regarding a question I had about my new car. It’s concerning that there was succinct communication up to the point of sale, but then no communication after the sale completed. If it wasn’t for those negative experiences, it would’ve been an easy five star review.

I was nervous about shopping here after dealing with high pressure sales tactics that had me just walk about of Napelton Honda, but my experience here yesterday was amazing! This place is run completely different. From front desk to sales to finance- all three of these guys were all around were just fantastic. The salesman Issac did not try to upsell me out of my budget at ALL made the day pretty fun! I am absolutely in love with the Mazda CX-5 I bought, and the price I paid.

Overall a seamless experience. Sales team was easy to work with. Did not pressure or waste time.

I bought my Mazda from this location a few years back. I made an appointment for a recall and to have an appraisal done. When I came to pick up my car today, I was told "The guy who did your appraisal does not want your car". That guy is Scott Ognar. I asked to speak with him, and without even saying hello, Scott came out of his office and said "Listen I don't want your car." I said" Scott, I asked how much my car is worth not if you want it." I also reminded him that my car was bought from this location in case he might not have known that and that was the reasoning for his rude and unprofessional behavior. Scott told me to go use Kelly Blue Books online. I asked him if this is how he represents Mazda and if he thinks his response to me is appropriate. Scott then said like "Like I said, I don't want your car so I am not doing business with you." To top that off, they left my lights on after performing the recall and left my car with 0 miles left of gas "because they needed to replace the fuel pump for the recall." I called corporate and they refunded me the $150 I paid to have an "exam" done. The corporate representative said this location has complaints all the time. PLEASE STAY SAFE, SAVE YOUR MONEY AND TIME, AND DO NOT GO TO OAK LAWN MAZDA. You'll see me on a moped before you see me in a Mazda again.

Great dealership and Issak Erkapic our salesman was wonderful very helpful with getting my wife her CX9.

Pleasantly surprised, not a lot of stress.David was nice to deal with.Ok dealership.