Kia of Groton

Yesterday morning, I went to get an oil change for my Kia Rondo. As always, I received great service. I went away poorer than I at first expected, as the service men found a small thing that needed to be addressed. Fair enough... Hopefully all is well now.

My experience at Michael Kia was exceptional . I went to many other Kia dealers around the state only to find the same run around that all car dealers have . My sales guy Dave was very knowledgeable and gave me all the tools I needed ,and answered all my questions without the pressure of weather I would buy a car from him or not . That was one of the things that brought me back to Michael Kia to make my purchase . Getting a great car helped too ! The finance dept was VERY helpful too. Even after I was ready to buy and the sale was almost final they got me an even better finance rate then my own credit union . That was impressive ! ! GREAT JOB staff at Michael Kia ! ! ! Paul

Firstly I went to another dealer which was closer to our location. Their price was firm. They made no effort to help with incentives. They made no effort to locate a vehicle at another location and ship it to them. We then went to Groton. The salesman was excellent, along with his manager. The finance manager spent a great deal of time preparing the forms and presented them to our liking. I called the dealer today on a totally different matter and had no trouble contacting someone. No voice mail, etc. All in all, it was a very positive experience.

I was so pleased your service dept found the noise my sorento was making. Thank you Troy and co.

Great Service. I was able to make the appointment earlier in the morning for that afternoon. I was seen and disgnosed right away. The customer service was great and the sales deptartment didn't hassle me to sell my vehicle. It was a great experience overall.

I dropped off vehicle for 30,000 mi check up, explaining some concerns with electrical (idiot lights on and power steering failure, both intermittently) Despite dropping it off early the service person explained they were very busy and hoped to get it in by scheduled time. I headed off for bike ride. I received a call that it was ready about 30 mins early, so I returned to pick it up. We reviewed findings/repairs/recall and I headed out. After leaving I called my husband to give update and he reminded me of the driver side rear running light failure, which I had forgotten to mention. I thought they seem to do a thorough inspection, I'm sure they noticed. Not only was that not fixed my sister mentioned the front running light was out also. Which leads me to wonder what else might get a automatic check-off by the computer printout. I am normally satisfied with both my car and this dealership. They are always pleasant and informative and attempted to correct the oversight ASAP.

First oil change and service for our new 2013 Optima. Service Dept had us in and out in 24 minutes. Appointment was on time, courteous and informative. Cant imagine going anywhere else with my car after that kind of service. Thank you for an enjoyable experience.

Service was on time. Waiting room was clean and employees friendly and not pushy. We would consider buying from them at a later date.

Had my Kia Soul serviced for my 7500 mile checkup. Also had mileage verified under the fuel reimbursement policy. Howard and James were most hospitable and helpful. I would use Michael Kia for all my future servicing without reservation.

My credit was not really excellent but not bad either. Average. I truly thought I would not be able to get a deal done for a car until I raised my credit score higher. I thought maybe another 2 or 3 years. I was in shock when Pasha and Richard made it happen NOW!! These guys are amazing at Michael Kia. They are so honest ands down to earth. Its truly a miracle when you can put Honest and Car Salesman in the same sentence. Michael Kia is the only place Ive ever seen where that miracle happens. Thank you so much Michael Kia. I love I love my new car and I will be a loyal customer and scream your praises from the roof tops.