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Willis Nissan

(164 reviews)
Sales hours: 8:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–7:00pm 7:00am–6:00pm
Tuesday 8:00am–7:00pm 7:00am–6:00pm
Wednesday 8:00am–7:00pm 7:00am–6:00pm
Thursday 8:00am–7:00pm 7:00am–6:00pm
Friday 8:00am–6:00pm 7:00am–5:00pm
Saturday 8:00am–5:00pm 7:30am–1:00pm
Sunday Closed Closed
New (888) 503-0079 (888) 503-0079
Used (888) 504-3103 (888) 504-3103
Service (888) 504-4401 (888) 504-4401

Reviews

(164 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Excellent service

Hummel's service did a good job in finding my noise/rattle. The technician also found anorher noise that only a technician would know. The service advisor kept me up to date during the day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review.

20,000 mile check,, wonderful service..

I enjoy the people who work at Hummels. I feel that they are knowledgeable about each of the many cars we have purchased from them. I feel good knowing I am working with a dealership tjhat has been in Des Moines area for decades and that they have some of their own family work in several departments. I trust what they say needs fixing and what can wait. The service department has great people, and it is very clean and organized.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review.

Technology

Mixed messages, few answers, and lingering confusion. In the end I was told any issues were solely isolated to me and my car (it’s 4 months old).

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're sorry you had a negative experience with the dealership.

Best service in town

If you want an honest price, great service and great vehicle choose Hummels Nissan. I have bought 5 vehicles from this dealership and it’s been the same every time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review and loyalty.

Wonderful

I was treated like family, was extremely well taken care of and no issues. I was taken care of with no waiting. Part had to be ordered, and I was notified right away when it came; was installed while I waited.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review.

My oil change took almost 2 hours today. Pretty slow.

Oil change took 2 hours today. Service was slow for just an oil change. Also, I was told it would take a little over an hour from the start. A little misleading.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are sorry for the longer wait time. Thank you for your review.

Always a great experience

Hummels Nissan is a quality group of individuals. They are friendly, honest & service oriented. I have been purchasing vehicle there for 25 years because of this!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review and loyalty.

Excellent experience

This is our second purchase in the past 4 months at Hummel's Nissan. Our salesman Steve J. is a very nice and knowledgeable individual who made us feel comfortable and welcome during our purchases. Can't say enough about his good nature, friendly attitude and willingness to go the extra mile helping us get the vehicles we wanted. Thank you Steve.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your repeat business and review.

Great service

Always very helpful employees . Got a service and fifteen point inspection. Needed the front wipers. Everything else checked out okay. Very friendly employees and work done in time they said.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review.

Easy!

Great service with honest, ethical people! They were accommodating, patient, helpful and easy to work with. Love our new Rogue- it’s exactly what we wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review.