Skip to main content

Hello Subaru of Valencia

(60 reviews)
(661) 568-0978 (661) 568-0978

Reviews

(60 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hello Subaru of Valencia from DealerRater.

Want to share your experience with this dealership?

Write a review

I have purchased five cars in my lifetime and Buying my

I have purchased five cars in my lifetime and Buying my Crosstrek at Hello Subaru was a great purchasing experience. Christopher Alexandros is BY FAR the best salesperson I have ever worked with buying a car. He answered every question I had, made the buying experience completely stress free and went above and beyond the call of duty to make sure I was 100% satisfied with my first Subaru purchase. experience for

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Hello, We are thrilled to read about your fantastic experience at Hello Subaru of Valencia! We truly appreciate your kind words and the time you took to share your thoughts. It's wonderful that Christopher Alexandros made your car-buying journey memorable and stress-free. Your satisfaction with your first Subaru purchase is our utmost priority, and we're delighted to have exceeded your expectations. Thank you for choosing Hello Subaru of Valencia for your Crosstrek and for being a part of the Hello Subaru family. We look forward to serving you again and providing you with the same exceptional service you deserve. Drive on with your new Subaru and enjoy every adventure it brings your way!

Service review

Facility was clean, modern and had refreshments available to those waiting. Service was completed in a timely manner and staff was friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Mark, Thank you so much for taking the time to leave such a wonderful five-star review! We truly appreciate your kind words and are thrilled to hear that you had a fantastic experience with our service department at Hello Subaru of Valencia. Our team takes pride in being quick, responsive, and motivated, and it's always rewarding to know that our hard work is recognized and valued by our customers. Your recommendation means a lot to us, and we look forward to continuing to provide you with top-notch service. If you have any questions or need assistance, please don't hesitate to reach out. We're here to help! Thanks again for choosing Hello Subaru of Valencia, and have a fantastic day!

Great service provided by Julie and the technician!

Great service provided by Julie and the technician! Thank you for the easy process, waiting was not a problem. I also want to thank Jayson who sold me the WRX, by far the best experience all around with sales and service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Jerry, Thank you so much for taking the time to leave us this five-star review! We're thrilled you had a fantastic experience with our team, from sales to service at Hello Subaru of Valencia. Julie, your Service Advisor, and our service technicians are indeed dedicated to providing top-notch service, and it's fantastic to know that they met your expectations. We strive to make the process as smooth as possible for our valued customers, and we're glad to hear that waiting was not an issue for you. Jayson will be delighted to hear you had the best experience with him while purchasing the WRX. We take pride in ensuring our customers have a positive experience from start to finish, and your feedback reinforces our commitment to delivering exceptional service. Thank you once again for choosing Hello Subaru for your automotive needs. Please don't hesitate to reach out if you have any further questions or require assistance in the future. Your satisfaction is our priority, and we look forward to serving you again.

Fantastic, quick, responsive service.

Fantastic, quick, responsive service. They are motivated, and hard working. Overall a great experience and would recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello! Thank you so much for taking the time to leave such a wonderful five-star review! We truly appreciate your kind words and are thrilled to hear that you had a fantastic experience with our service department at Hello Subaru of Valencia. Our team takes pride in being quick, responsive, and motivated, and it's always rewarding to know that our hard work is recognized and valued by our customers. Your recommendation means a lot to us, and we look forward to continuing to provide you with top-notch service. If you have any questions or need assistance, please don't hesitate to reach out. We're here to help! Thanks again for choosing Hello Subaru of Valencia, and have a fantastic day!

This dealership was very neat and clean.

This dealership was very neat and clean. The workers were very friendly and extremely helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi! Thank you so much for taking the time to leave us a five-star review! We're thrilled you had a positive experience at Hello Subaru of Valencia. Our team takes great pride in maintaining a clean and welcoming environment for our customers, so it's wonderful to know that you found our dealership neat and clean. We also appreciate your kind words about our friendly and helpful staff. Customer satisfaction is our top priority, and we're delighted that our team could assist you effectively. If you have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again, and thank you for choosing Hello Subaru of Valencia!

They are very Unprofessional, and not true to what they

They are very Unprofessional, and not true to what they sell and promise sell said they would get back to me and make better for the service they should have done before selling.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, We sincerely appreciate you taking the time to share your feedback with us. We sincerely regret any inconvenience you've experienced with our service, and we want you to know that we take your concerns seriously. Rest assured, we are committed to addressing this issue promptly and thoroughly. We want to investigate the situation further to understand what went wrong. Your satisfaction is paramount to us; we are dedicated to making things right. Please contact us to discuss this so we can take the steps to resolve this matter. Thank you for bringing this to our attention, and we look forward to working toward a resolution that meets your expectations. Cristian Duarte Service Manager cristian.duarte@helloautogroup.com

I was impressed with the attention and care all the

I was impressed with the attention and care all the employees showed me during my minor service appointment. I was exceptionally impressed by the video of the inspection that was sent to me which helped build my trust.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The whole process was very smooth, with no unexpected

The whole process was very smooth, with no unexpected charges or overselling. Devon was extremely helpful, and really helped make the experience as stress free as possible. We got the great car we wanted and are very happy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

Great customer service and the whole was straight

Great customer service and the whole was straight forward. No hidden charge or mark ups. Very comfortable buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

No hidden fees, no add on fees on the forester I

No hidden fees, no add on fees on the forester I purchased, Patrick was the salesman helped me to get things done, he is a very nice and honest guy, I would definitely recommend this dealership and Patrick to my friends and anyone wants to buy Subaru!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.