Reviews
Anthony at West Herr was amazing to work with.
Anthony at West Herr was amazing to work with. He was friendly, caring and committed to getting me into the vehicle my family needed at the price we could afford. The whole team at West Herr Honda made the entire buying process simple , even turning in my existing lease with another brand. Thank you Anthony and the team entire West Herr team!
Anthony at West Herr was amazing to work with.
Anthony at West Herr was amazing to work with. He was friendly, caring and committed to getting me into the vehicle my family needed at the price we could afford. The whole team at West Herr Honda made the entire buying process simple , even turning in my existing lease with another brand. Thank you Anthony and the team entire West Herr team!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dennis Flur was a pleasure to work with, he was
Dennis Flur was a pleasure to work with, he was professional, kept me updated, and made the process of buy my new vehicle simple. Thank you Dennis for your assistance, it was much appreciated. I would also like to thank Cody Castle as well for helping with the financial portion of purchasing my new vehicle. Thank you. I would definitely recommend if you are looking for a new or used vehicle stop in at West Herr Honda of Canandaigua and talk with their team.
Dennis Flur was a pleasure to work with, he was
Dennis Flur was a pleasure to work with, he was professional, kept me updated, and made the process of buy my new vehicle simple. Thank you Dennis for your assistance, it was much appreciated. I would also like to thank Cody Castle as well for helping with the financial portion of purchasing my new vehicle. Thank you. I would definitely recommend if you are looking for a new or used vehicle stop in at West Herr Honda of Canandaigua and talk with their team.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Refused my CNB cashier check for full purchase amount and
Refused my CNB cashier check for full purchase amount and treated me like I was a fraudster. They would rather I leave without the car than accept the perfectly good cashier check.issued from Canandaigua National Bank. Turned out to be a blessing in disguise because I found a better deal on a Subaru at another dealer who happily accepted my payment.
Refused my CNB cashier check for full purchase amount and
Refused my CNB cashier check for full purchase amount and treated me like I was a fraudster. They would rather I leave without the car than accept the perfectly good cashier check.issued from Canandaigua National Bank. Turned out to be a blessing in disguise because I found a better deal on a Subaru at another dealer who happily accepted my payment.
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We are sorry to hear this was your experience with us, Bill. If you could please reach out to our General Manager, Paulie, we would like to look into this further for you. You can reach him at (585) 396-3000. Thank you.
Always a great experience at this dealership .
Always a great experience at this dealership . I have had all my maintenance on my Honda Passport done here. Everyone is very friendly and I was able to get in and get out!
Always a great experience at this dealership .
Always a great experience at this dealership . I have had all my maintenance on my Honda Passport done here. Everyone is very friendly and I was able to get in and get out!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John is very low key to work with which for me is a big
John is very low key to work with which for me is a big plus! No pressure, hip or any thing like it. Understood what I wanted and helped me get it. Rest of staff nice, again, no pressure. A definite 10 for all!
John is very low key to work with which for me is a big
John is very low key to work with which for me is a big plus! No pressure, hip or any thing like it. Understood what I wanted and helped me get it. Rest of staff nice, again, no pressure. A definite 10 for all!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
John Ellersick a 10 out of salesman.
John Ellersick a 10 out of salesman. West Herr staff is fabulous and do not pressure you. My experience with them was amazing and worth my recommendation!
John Ellersick a 10 out of salesman.
John Ellersick a 10 out of salesman. West Herr staff is fabulous and do not pressure you. My experience with them was amazing and worth my recommendation!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Highly recommended West Herr
People were very friendly and accommodating.
People were very friendly and accommodating. No high pressure sales, clean deal and great product. The whole process was seamless.
People were very friendly and accommodating.
People were very friendly and accommodating. No high pressure sales, clean deal and great product. The whole process was seamless.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My reservation made online did not happen.
My reservation made online did not happen. Alina was kind to sqeeze me in without reservation. Service was completed in a timely way as usual. West Herr is exceptional.
My reservation made online did not happen.
My reservation made online did not happen. Alina was kind to sqeeze me in without reservation. Service was completed in a timely way as usual. West Herr is exceptional.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My service advisor, Alaina, could not have been more
My service advisor, Alaina, could not have been more helpful. She kept me updated on my vehicle’s progress while being serviced. She offered me options on what needed to be repaired with no pressure whatsoever to take the costlier one. She was friendly, efficient, and really knew her stuff when it came to cars. My tech, Tim, ALWAYS does an AMAZING job fixing whatever it is any of our three Hondas need done to them. EVERYone at West Herr Honda of Canandaigua does a first rate job keeping their customers happy and smoothly driving! MANY thanks to them ALL!
My service advisor, Alaina, could not have been more
My service advisor, Alaina, could not have been more helpful. She kept me updated on my vehicle’s progress while being serviced. She offered me options on what needed to be repaired with no pressure whatsoever to take the costlier one. She was friendly, efficient, and really knew her stuff when it came to cars. My tech, Tim, ALWAYS does an AMAZING job fixing whatever it is any of our three Hondas need done to them. EVERYone at West Herr Honda of Canandaigua does a first rate job keeping their customers happy and smoothly driving! MANY thanks to them ALL!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Anthony was so very helpful.
Anthony was so very helpful. He kept on, to find me the best deal he could for our situation. He didn't give up even when I started to. He has a great personality and wonderful customer service qualities. Everyone at West Herr Honda of Canandaigua was great. It was a great experience and we got the car we wanted at a payment we wanted.
Anthony was so very helpful.
Anthony was so very helpful. He kept on, to find me the best deal he could for our situation. He didn't give up even when I started to. He has a great personality and wonderful customer service qualities. Everyone at West Herr Honda of Canandaigua was great. It was a great experience and we got the car we wanted at a payment we wanted.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car