Reviews
Tim was amazing and I am not easy to please.
Tim was amazing and I am not easy to please. I have already recommended him.
Tim was amazing and I am not easy to please.
Tim was amazing and I am not easy to please. I have already recommended him.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I had a big issue with my Buick enclave transmission, it
I had a big issue with my Buick enclave transmission, it is obviously a manufacturer issue, my car stayed for long while till the issue diagnosed and repaired, and I had to take it back again. I can?t deny that everyone in the dealership?s service department including service manager and my advisor did their best to make me happy, and actually I am! I got my car back finally and hope that the issue is solved forever and nothing else comes up, I am testing i for few days now. So thank you Serra Buick GMC Rochester.
I had a big issue with my Buick enclave transmission, it
I had a big issue with my Buick enclave transmission, it is obviously a manufacturer issue, my car stayed for long while till the issue diagnosed and repaired, and I had to take it back again. I can?t deny that everyone in the dealership?s service department including service manager and my advisor did their best to make me happy, and actually I am! I got my car back finally and hope that the issue is solved forever and nothing else comes up, I am testing i for few days now. So thank you Serra Buick GMC Rochester.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Samer, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
John was outstanding.
John was outstanding. The entire team made the transaction seamless and enjoyable. Thank you for patience and assistance!
John was outstanding.
John was outstanding. The entire team made the transaction seamless and enjoyable. Thank you for patience and assistance!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great service, job was completed on time and within the
Great service, job was completed on time and within the cost estimate that was provided upfront
Great service, job was completed on time and within the
Great service, job was completed on time and within the cost estimate that was provided upfront
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Brandon was great!
Brandon was great! He knew what I was looking for and I had multiple dealerships looking and Brandon found what I needed and wanted first! Def recommend!
Brandon was great!
Brandon was great! He knew what I was looking for and I had multiple dealerships looking and Brandon found what I needed and wanted first! Def recommend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I had a great experience from start to finish.
I had a great experience from start to finish. Tim made the entire process quick and easy, and he was very thorough in explaining all the features of the truck. Highly recommend!
I had a great experience from start to finish.
I had a great experience from start to finish. Tim made the entire process quick and easy, and he was very thorough in explaining all the features of the truck. Highly recommend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I think this is my 4th vehicle that I have either
I think this is my 4th vehicle that I have either purchased or leased from this dealership. Sales and finance staff personable and knowledgeable. Service, when needed, efficient.
I think this is my 4th vehicle that I have either
I think this is my 4th vehicle that I have either purchased or leased from this dealership. Sales and finance staff personable and knowledgeable. Service, when needed, efficient.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Salesman was extremely professional, knowledgeable and
Salesman was extremely professional, knowledgeable and took the time to answer all my questions. Would definitely recommend him
Salesman was extremely professional, knowledgeable and
Salesman was extremely professional, knowledgeable and took the time to answer all my questions. Would definitely recommend him
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Had a great experience.
Had a great experience. Your salesman, John Swanson, went out of his way to help me find a vehicle that met my needs. He spent a lot of time pricing out different vehicle configurations. He spent as much time as I needed to demonstrate and explain the different features of the vehicles that I looked at. Made me feel like family
Had a great experience.
Had a great experience. Your salesman, John Swanson, went out of his way to help me find a vehicle that met my needs. He spent a lot of time pricing out different vehicle configurations. He spent as much time as I needed to demonstrate and explain the different features of the vehicles that I looked at. Made me feel like family
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Responsive to my issues.
Responsive to my issues. Realizing the length of time needed the loaner was very helpful. Kept me informed on progress and kept cost under estimate.
Responsive to my issues.
Responsive to my issues. Realizing the length of time needed the loaner was very helpful. Kept me informed on progress and kept cost under estimate.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
