King Kia Of Laurel

Felt deceived and ignored after buying a car here — promises broken, paperwork suspicious, and zero follow-up.

On June 30, 2025, I purchased a vehicle from King Kia of Laurel and traded in my previous car, which was financed through Kensington Finance. As part of the agreement, King Kia was responsible for paying off the remaining balance on my trade-in. Nearly a month later, this payoff still hasn’t been completed, and I’ve received notice that a payment is due on a vehicle I no longer own. When I contacted the dealership to ask why the payoff hadn’t been made, I was met with extreme unprofessionalism — a sales manager named Johnny Kinney told me, “F*** you, figure it out yourself.” This response is completely unacceptable and demonstrates a severe lack of customer care and accountability. In addition to this, the overall experience was dishonest from the start. I was promised a rebate the day before the sale, which was suddenly revoked with no explanation, raising my total cost above the $31,000 out-the-door price we originally agreed on. In the finance office, I was told I had to purchase GAP insurance through the dealer because my own insurance wouldn’t cover a total loss unless I did — which turned out to be false. I also requested to see the bank’s buy rate on my financing offer, but they refused to show it to me, claiming there’s a “flat rate” enforced by the FTC — something I know is inaccurate as I also work in the automotive industry. This appears to have been a tactic to hide markups and mislead me further. This dealership has shown a pattern of poor communication, misinformation, unethical financing practices, and a complete lack of follow-through regarding my trade-in payoff.

This is a highly unethical dealership. Do not buy a car from them. They sold me a car and then informed me the day before I was to pick it up that it was no longer for sale. I'm still waiting for the return of my deposit. No further explanation given. They obviously sold it to someone else for more $. Stay away from this dealership

This is a highly unethical dealership. Do NOT buy a car from them. They sold me a used car and then informed me a day before picking it up that it was no longer for sale. No explanation given. They have yet to return my deposit. I assume that they sold it to someone else for more.

The price they quoted on the phone was the price we paid.Mario the Kia salesman was through taking us to the difference feature of 2025 Carnival.He was courteous ,Friendly,knowledgeable and no pressure The finance team was also excellent .Will recommend Kung Kia to any one buying a new Kia

I don't enjoy leaving bad reviews. But sometimes you have to. After purchasing a new 2025 Kia minivan for my wife a few months ago, we are still waiting on parts that were agreed to be included during the sale. All weather floor mats took months to get to us (and we had to keep asking). We are now waiting for a cargo mat that was promised to us, and we keep getting no response. Moreover, they used a "30 day" payoff quote for our trade rather than a "10 day" payoff quote. But when they sent the payoff amount to our lender, they used the lower amount (in my opinion, in an effort to pocket the difference as few people would notice this). We are now waiting for a $280 check that I wonder if we will ever see. This dealership simply isn't on the up-and-up. Sales manager Johnny was of no help.

I recently purchased a 2025 Kia Sportage Prestige, and I couldn't be more pleased with the exceptional service I received from Donny. His customer service skills were outsanding-he actively listened, was incredibly knowledgeable about the vehicle, and kept me well-informed throughout the entire process. This is the third car I've purchased from this location, and I was intially unsure if the experience would match the high standards set by my former salesman who is no longer there. Donny reassured me that I was in good hands, but he was wrong-I was in great hands. I had considered other brands and wasn't certain I would stay with Kia, but Donny's patience, professionalism, and thorough answers to my (many) questions made all the difference. He was truly phenomenal, and the overall sales experience was marvelous thanks to him. Donny's outstanding service is what ultimately sealed the deal. Highly recommend asking for him if you're in the market for a vehicle! I am writing to follow up on my previous message regarding my concerns with the Finance Department. I am pleased to share that since then, the team at King Kia of Laurel has gone above and beyond to address my concerns and turn my experience into a positive one. I would especially like to recognize Larry, Carlos Mendez, and Matt Aglio for their extraordinary efforts. Their professionalism, responsiveness, and genuine commitment to customer satisfaction were truly impressive. Thanks to their support, I now feel confident and valued as a customer. I appreciate the time and care taken to ensure my concerns were resolved and that my experience ended on such a high note.

I recently purchased a 2025 Kia Sportage Prestige, and I couldn't be more pleased with the exceptional service I received from Donny. His customer service skills were outsanding-he actively listened, was incredibly knowledgeable about the vehicle, and kept me well-informed throughout the entire process. This is the third car I've purchased from this location, and I was intially unsure if the experience would match the high standards set by my former salesman who is no longer there. Donny reassured me that I was in good hands, but he was wrong-I was in great hands. I had considered other brands and wasn't certain I would stay with Kia, but Donny's patience, professionalism, and thorough answers to my (many) questions made all the difference. He was truly phenomenal, and the overall sales experience was marvelous thanks to him. Donny's outstanding service is what ultimately sealed the deal. Highly recommend asking for him if you're in the market for a vehicle! I am writing to follow up on my previous message regarding my concerns with the Finance Department. I am pleased to share that since then, the team at King Kia of Laurel has gone above and beyond to address my concerns and turn my experience into a positive one. I would especially like to recognize Larry, Carlos Mendez, and Matt Aglio for their extraordinary efforts. Their professionalism, responsiveness, and genuine commitment to customer satisfaction were truly impressive. Thanks to their support, I now feel confident and valued as a customer. I appreciate the time and care taken to ensure my concerns were resolved and that my experience ended on such a high note.

Leased a Kia in February. It's May and they have yet to register my car or have plates sent to me. They also have yet to send me an actual bill. They have called me and informed me that my bill is past due asking for immediate payment over the phone, which I comply with. Would rather pay on time if they would ever bill me. Tried contacting the accounting department multiple times regarding both issues. The phone rings for a long time then goes to voicemail. I leave voicemails and they never get returned. I have been stopped by the police for driving on an expired tag and they were kind enough to give me a warning, but I may not be so lucky next time. Oh, and I've written this entire review while their phone rings endlessly yet again. If they ever address my issues, I'd be willing to update this review.

Devin Gregory, my service advisor, along with his team of outstanding service technicians at King Kia of Laurel provided exceptional service for my 2016 Kia Sorento. Devin and his team took the time to listen, diagnose and correct several issues that no other repair shop or dealership was able to remedy. He went out of his way to make sure that every concern was addressed, He is professional and has always been a pleasure to work with. Thank you !!