Reviews
Great experience overall.
Great experience overall. We got a great price and the process was fast and efficient.
Great experience overall.
Great experience overall. We got a great price and the process was fast and efficient.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com
So , I went to the dealership and let me tell you , Troy
So , I went to the dealership and let me tell you , Troy Maas was so helpful .
So , I went to the dealership and let me tell you , Troy
So , I went to the dealership and let me tell you , Troy Maas was so helpful .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com
All I can say is Tyler and his team were the best, and I
All I can say is Tyler and his team were the best, and I highly recommend everyone to come by for their dream car!!!!
All I can say is Tyler and his team were the best, and I
All I can say is Tyler and his team were the best, and I highly recommend everyone to come by for their dream car!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Here at City Chrysler Dodge Jeep Ram Fiat of Brookfield, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com
Troy was very easy to work with and knowledgeable about
Troy was very easy to work with and knowledgeable about the vehicle. Troy was thorough with the vehicle's features.
Troy was very easy to work with and knowledgeable about
Troy was very easy to work with and knowledgeable about the vehicle. Troy was thorough with the vehicle's features.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com
Troy was an awesome salesperson.
Troy was an awesome salesperson. We traveled a couple of hours to see the truck we eventually bought. Troy had everything set for us when we arrived, and although the truck was a Ford (at a non-Ford dealership) he was knowledgeable about the truck and showed us several features. One big disappointment was Jake McDermott who didn't honor the trade-in price Austyn and I agreed to over the phone. Jake's trade in offer was 15% lower, and he wouldn't negotiate despite me explaining that Austyn and I already discussed it. I would not recommend trading in your car here. Find another alternative and bring in the cash.
Troy was an awesome salesperson.
Troy was an awesome salesperson. We traveled a couple of hours to see the truck we eventually bought. Troy had everything set for us when we arrived, and although the truck was a Ford (at a non-Ford dealership) he was knowledgeable about the truck and showed us several features. One big disappointment was Jake McDermott who didn't honor the trade-in price Austyn and I agreed to over the phone. Jake's trade in offer was 15% lower, and he wouldn't negotiate despite me explaining that Austyn and I already discussed it. I would not recommend trading in your car here. Find another alternative and bring in the cash.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review, Matt. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com
We worked with Troy Maas and he was great.
We worked with Troy Maas and he was great. We would work with him again.
We worked with Troy Maas and he was great.
We worked with Troy Maas and he was great. We would work with him again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing City Chrysler Dodge Jeep Ram Fiat of Brookfield. We look forward to having you as one of our valued customers for many more years to come! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com
We found the truck we wanted online and arranged for a
We found the truck we wanted online and arranged for a visit. It was ready when we arrived and the process was smooth from there on. Our salesperson Troy Maas was exceptionally helpful and knowledgeable about the truck. Ended up buying. The only drawback was the sales manager Jake didn’t honor the trade in price agreed to with Austyn over the phone which was based on documented Carmax offer. That was disappointing.
We found the truck we wanted online and arranged for a
We found the truck we wanted online and arranged for a visit. It was ready when we arrived and the process was smooth from there on. Our salesperson Troy Maas was exceptionally helpful and knowledgeable about the truck. Ended up buying. The only drawback was the sales manager Jake didn’t honor the trade in price agreed to with Austyn over the phone which was based on documented Carmax offer. That was disappointing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing City Chrysler Dodge Jeep Ram Fiat of Brookfield! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com
Service Department 5 Stars!
Service Department 5 Stars! Sales Dept was lacking with communication to the point I was ok not purchasing a new vehicle here, until I met Willow. Willow needs her own office, a promotion and raise. She went above and beyond with excellent customer service skills.
Service Department 5 Stars!
Service Department 5 Stars! Sales Dept was lacking with communication to the point I was ok not purchasing a new vehicle here, until I met Willow. Willow needs her own office, a promotion and raise. She went above and beyond with excellent customer service skills.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing City Chrysler Dodge Jeep Ram Fiat of Brookfield! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com
Very friendly, outgoing, very knowledgeable, excellent
Very friendly, outgoing, very knowledgeable, excellent service. Would highly recommend purchasing a vehicle from them.
Very friendly, outgoing, very knowledgeable, excellent
Very friendly, outgoing, very knowledgeable, excellent service. Would highly recommend purchasing a vehicle from them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for choosing City Chrysler Dodge Jeep Ram Fiat of Brookfield. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com
Excellent sales team that answered all our questions and
Excellent sales team that answered all our questions and concerns regarding the recent purchase. Definitely a ver smooth process.
Excellent sales team that answered all our questions and
Excellent sales team that answered all our questions and concerns regarding the recent purchase. Definitely a ver smooth process.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com