Reviews
Prompt, efficient, responsive, and considerate.
Prompt, efficient, responsive, and considerate. Would have been really impressed if I would have been allowed to apply the '15% discount on any service' coupon to the $190 diagnostic which I had done on my van (even though I chose not to proceed with any further service).
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Joel! Thanks for highlighting our promptness and consideration—Eric will be happy to hear it. We're sorry our coupon policy didn’t apply to that diagnostic fee. We’ll take this feedback to heart, and we hope to give you another 5-star service visit someday soon.
Great team, very friendly, knowledgeable and easy to work
Great team, very friendly, knowledgeable and easy to work with. Great service and they keep me coming back!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello! Hearing that our friendly, knowledgeable team keeps you coming back is the highest compliment. Your trust means everything to us—can’t wait to see you again soon!
Everything was done in a timely manner and car was
Everything was done in a timely manner and car was returned clean. Also dealership called to remind me of the recall.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hey Tony! Our timely service, clean return, and recall reminder are all part of our promise—Elizabeth and Hannah appreciate your shout-out. It was a pleasure to take care of you!
Thomas was great.
Thomas was great. Got me in and out quickly and kept me updated on things.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello! Thomas enjoyed getting you in and out quickly while keeping you informed. Efficiency is our passion, and your feedback makes it all the more rewarding. Safe travels until next time!
Yvette and Hassan were knowledgeable and efficient.
Yvette and Hassan were knowledgeable and efficient. They were both a pleasure to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Yvette and Hassan are truly the dream team! We're glad you found a new Honda you love, all thanks to their help. Enjoy it, and please consider checking out our service and parts specials when you're due for maintenance.
Quick and easy in and out service for what I needed
Quick and easy in and out service for what I needed completed on this servicre
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words—we’re so glad you had a positive service experience!
My service was actually really quick in comparison to
My service was actually really quick in comparison to other dealership. My service advisor made sure to communicate with me through out my visit. Great experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for trusting us with your vehicle—we’re happy to be your go-to service team.
Fast and professional work.
Fast and professional work. I have called and they always accommodate me and get the job done fast and properly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Claudia, your satisfaction matters, and we're glad our team accommodated you whenever you visited. We love welcoming you back to Norm Reeves Honda North Richland Hills for more great experiences. If you require anything else between now and your next service interval, don't hesitate to ask.
Charged me for a state inspection they did not complete.
Charged me for a state inspection they did not complete. Have not missed a refund.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention, Julius. We understand how frustrating it must be to feel charged for something that wasn’t completed, and we’d like the chance to clear things up. Please feel free to reach out directly to Richard.meneely@normreeves.com, so we can make sure everything is addressed properly.
Great customer service Great customer service.
Great customer service Great customer service. They really care about the people not just about hitting people over the head with big bills.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing this support for our team. If you ever need anything down the road, don’t hesitate to reach out.