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Bill Dickason Chevrolet

(3,071 reviews)
2022 state dealer award
View 17 awards
2022 state dealer award 2021 state dealer award 2021 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2015 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(3,071 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Dickason Chevrolet from DealerRater.

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After searching for a new/ used car for days, I finally...

After searching for a new/ used car for days, I finally decided that I would see what McKaig had to offer. I've heard the commercials and decided I'm tired of the run around; lets do this! I made a call to the dealership and asked to speak with the finance manager, Jeriamy. He was working late on a Saturday evening and never once hesitated to tell me to come on over. With the help of Stephen (sales) and Jeriamy (finance) I was there for only a couple hours and drove off the lot same night with my new car. After having been to several other dealerships the same day and getting no where fast these guys truly cared about my family, my finances and my needs without putting me into another financial strain. I received fast, friendly customer service with a smile (even though it was 11:00pm when we completed my deal). I have bought two vehicles at McKaig now and will continue to grow business year after year with this A++ dealership. I couldn't have asked for an easier transition from one car to another and outstanding accommodations for me and my family were made through Jeriamy and Stephen. Thank you McKaig for allowing me to better my credit and to drive a nicer, newer car without the hassle I received at a few other larger lots!!! My experience at McKaig and the help of these outstanding sales/ finance professionals truly sets the McKaig difference apart from the other guys. McKaig holds strong to their word -- they are definately my new "dealer FOR the people" for LIFE! I can't say enough, how much I appreciate their hard work, late hours and how well they took care of me through the whole process without ever giving up on ME or my deal! This makes them OUTSTANDING IN THE DEALER WORLD FOR ME. I will continue to refer my friends and family to McKaig over and over again! Thank you JERIAMY AND STEPHEN!! YOU both set your dealership apart from the "normal". SO, if you are in the market for a nicer, newer ride; you are doing yourself an injustice to visit any other lot - GET over to MCKAIG and see how they WILL make a difference for you! Again, much appreciation for your outstanding service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for giving us the opportunity and for your wonderful Review! We appreciate both! We have a wonderful staff that really want to help folks. That means we always try to put you first and find you solutions. We understand that most folks don't want to be Sold. They want someone to help them buy and that is why we try to be "trusted advisors" in this process. Thank you again for thinking about McKaig as we truly appreciate your business! PS Did you get a T-shirt?

The guys were very helpful in answering all my questions....

The guys were very helpful in answering all my questions. They gave me plenty of options to chose from and one once I decided on the vehicle I wanted to purchase signing all the paperwork was a breeze. Brian helped me get all my stuff switched over from my old truck to my new one and Jeremy got all the financing straight. Floyd sat with me for over two hours explaining my credit scores, my payment plan, and my warrantee. All of the employees at McKaig were so friendly, introducing themselves and overall making me feel comfortable. I will definitely buy my next vehicle from McKaig and refer friends and family to them as well!! Thanks for all your help!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are happy you are happy with your "McKaig experience!" We love to help folks and want to be "trusted advisors" instead of like everyone else in the car business trying to Sell something. We think most folks don't want to be Sold as they just want someone honest to help them decide what is the best for them to Buy! We try to do this and very much appreciate your business and look forward to serving you and your friends & family in the future! from the "Trusted Advisors"

We went to Mckaig Chevrolet to purchase a Suv and they...

We went to Mckaig Chevrolet to purchase a Suv and they went above and beyond to make it possible for us. We have had credit problems in the past but they didnt just throw us to the way side. They worked really hard and even stayed well after time that they should have been going home so that they could help us. We have went to several car dealers that wouldnt even return our call bc we didnt have perfect credit... they were the exact opposite they actually called me and asked me to come in. Jeriamy and Brian were so nice they didnt talk down to us or make us feel bad for our past problems. They got us in what we needed and wanted and even gave us some helpful tips to help get our credit on a positive track. It was not just Jeriamy and Brian but everyone at McKaig was so friendly and patient with us that we will never shop any where else. They truelly are the best in East Texas!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Your experience and Review is one reason why On Line reviewers rank us #1 in East Texas. People love to be helped and Not sold! We try to help folks Buy what they want or need and it makes no difference to our non-commissioned Solution Specialists what that is so the focus is truly on the customers needs. Almost everyone has some bumps and bruises and we are glad you felt respected at McKaig, A Dealer FOR The People. That is our goal each and every day! Thank you again for the opportunity to earn your business and kind review. We look forward to serving you again in the future! Your Trusted Advisors at McKaig

We have purchased many cars from McKaig Chevrolet. They...

We have purchased many cars from McKaig Chevrolet. They have always been friendly and helpful. This time we found the car we wanted and Mike worked with us to make it happen. He was very helpful in showing us how everything worked. They made it very easy and simple and we are very pleased with our choice. We would definitely recommend them to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you very much for your continued business and loyalty. We appreciate our long time customers as they are the reason we are able to help folks all over East Texas. Thank you again and we hope you buy many more in the future!

I,ve been searching the internet and local dealerships...

I,ve been searching the internet and local dealerships around the Tyler, Tx. area and hadn't had much luck until I heard about McKaig dealership on the radio.I looked it up on the internet and found a few cars of interest. Drove 40 miles, met Mike Lambert and I couldn't have asked for a more informative, caring and helpful salesman. The drive was well worth it! Thank you for my new car! Hunter C.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear Hunter, We appreciate you sharing your story of "Why McKaig" in your review and appreciate the opportunity to help you get that nicer, newer car! Our staff loves to help folks and I think it shows when you read our reviews and watch the Video testimonials. We put try hard to keep the focus on the customer and help them decide what to buy instead of just trying to Sell them. Thank you again and we look forward to serving you and your again in the future!

My experiance was great!!!! Brian, Sabrina, and Jeriamy...

My experiance was great!!!! Brian, Sabrina, and Jeriamy were just amazing.They made us feel very welcome, and helped us in anyway shape or form that they could! Ya'll are awesome! thank you! :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your awesome review and we are glad you enjoyed your McKaig Experience! We sincerely appreciate your business and review!

I had the best experience dealing with Kent, Brian, and...

I had the best experience dealing with Kent, Brian, and Jeriamy. They are top notch. We are going to have a long relationship!! Love em

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We appreciate your business and thank you for your review as Kent and his team of "trusted advisors" try very hard to help our guests when they come in for their nicer, newer car! Thank you for thinking of McKaig and we look forward to serving you & yours gain in the future!

Our experience was OUSTANDING, Jeriamy Schumacher was...

Our experience was OUSTANDING, Jeriamy Schumacher was GREAT!! Treated us with respect!! Was great to have someone that knows the industry like he does. Explained everything to us. We will continue buying cars from Mckaig forever. Brian Pilcher helped out also , was very helpful knowledgeable and friendly. Thanks again for all yall do to make our experience GREAT. Thanks, Mark and Amanda Davis Van Tx

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Amanda & Mark, We are Happy, Happy, Happy (as Phil Robertson says) that you enjoyed your McKaig experience! We appreciate the opportunity to serve you and look forward to helping you and yours drive a nicer, newer car in the future! Thank you for making the drive from Van and we appreciate your helping spread the word about the "McKaig Experience!" Sincerely from the Trusted Advisors @ McKaig.

Everyone at McKaig in Gladewater was very friendly. Brian...

Everyone at McKaig in Gladewater was very friendly. Brian was very easy to work with, and he helped me find just the vehicle I was looking for. I also appreciated them taking the time to explain to me all the details of the financing and how the cool, new features in my truck work. I would definitely recommend McKaig in Gladewater to anyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and kind review. Our employees live to help our guests and work hard to continuously improve each and every day to make you happy. They truly want to be trusted advisors in the process. Thank you again and we look forward to seeing you again for your first FREE Oil Change! Thank you!

This is the second vehicle I have purchased from McKaig. ...

This is the second vehicle I have purchased from McKaig. I will always give the great people at McKaig my first opportunity to provide any future purchases. Mike, Sabrina, Jeriamy and Kent we all friendly and very helpful with absolutely no pressure. I highly recommend giving them the first shot at your business too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for the first opportunity at your business and we will continue to work hard not to disappoint! We will always treat you like a guest and strive to be trusted advisors in the process. We want to listen to you and Not push product. We want to provide solutions and believe everyone deserves a nicer, newer car or truck! Thank you for the opportunity to serve you!