Reviews
We traded in a Chevy Tahoe for a Chevy Suburban and the...
We traded in a Chevy Tahoe for a Chevy Suburban and the employees at McKaig made it a very pleasant experience. Annette Preston was very friendly and helpful, and went the extra mile in every aspect of our car buying process. The staff at McKaig even went so far as to entertain our kids and offer them drinks and snacks, and Annette made our 12 year old's day by showing him how to program our satellite radio with his favorite stations. We had our Tahoe maintenanced at McKaig and Doyle is the best service manager I've ever dealt with at any dealership. It's worth a trip to Gladewater to do business with McKaig. - Danette Heffner, Liberty City
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear Daniette, We appreciate your business and are "happy" you enjoyed the "McKaig Experience!" We are out to change the car buying experience and we appreciate you writing a review that helps others with their decision on where to go for their nicer, newer car, truck or Chevy Suburban! Our staff is committed to treating everyone like a guest and our non-commissioned Solution Specialists are to listen to what you want or need and then help to find a solution. We want to put the "fun" back into car shopping and appreciate being known as "trusted advisors" in the process. We also love our kids (and Grandkids) and know how we want them treated and want our staff to do the same with yours! Thank you again for the opportunity to serve you and we look forward to serving you and yours again soon! Sincerely, Kent Abernathy & Mark Abernathy PS Thank you for your very kind review as they are really appreciated by our team!
My experience was AWESOME!! I would advise anyone who...
My experience was AWESOME!! I would advise anyone who wanted exceptional service to visit McKaig in Gladewater, Tx. Annette Preston will go to bat for you and try her best to get you into the car you want. She worked with us and got us into the car we wanted. Everyone up there that was involved was AMAZING and AWESOME and fun to work with! I would recommend everyone to go there to get a new car. Donna and Sammy Staten Jr
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Donna & Sammy, Thank You for letting us know you had an AWESOME "McKaig Experience!" Our "Team" lives for these reviews and we appreciate you taking the time to write one! We try to treat everyone as a guest and to put you first! We don't want to SELL you anything. We want to help you buy what you want and deserve and it is great to get feedback that you enjoyed your McKaig Experience! Thank you again and we look forward to serving you and yours again in the future! Sincerely, Your East Texas Dealer FOR The People McKaig Chevrolet Buick Gladewater, TX
This dealership worked with me to get me as close as they...
This dealership worked with me to get me as close as they could to the deal that I wanted; they gave me everything I could need on their end, it was the auto-loan companies for which I had an issue. The only thing I would request more from this dealership is to make sure everything in the care is working properly, thankfully my problems were only minor fuse problems which I fixed myself.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business, kind review AND the constructive criticism. We appreciate knowing when we haven't Completely satisfied so we can address and IMPROVE our "McKaig Experience" in the future! Please contact Kent, Susie or Mark with the specifics so we can ensure our team is working on a solution for future improvement. Thank you again for your business & review and we look forward to serving you & yours again in the future. Sincerely, Your East Texas Dealer FOR The People McKaig Chevrolet Buick Gladewater, TX
The experience I had with Mckaig was wonderful! Being a...
The experience I had with Mckaig was wonderful! Being a first time buyer was scary,because, my husband had always done the car buying., and Annette led me through everything,, she made it a wonderful experience. I was introduced to everyone at the dealership.. Now I feel like Norm, "everyone knows my name". I have recommended McKaig Chevrolet to all my friends, and have given Annette's card out, so that they care feel, like I do, ,that McKaig truly is a dealership for the people. I got a Chevrolet/ Malibu I love, and Annette and the dealership gave me a fair price for the two vehicles, I traded in. Thank you for treating me like family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank YOU for giving us the opportunity to serve and help you! We are glad you are Happy, Happy, Happy with your "McKaig Experience!" We also greatly appreciate your kind review and helping spread the word about the small town dealership with non-commissioned Solution Specialists who will put our "Guests" first! Our mission is to put the FUN back into car buying! We don't push product. We provide solutions and it sounds like Annette and our Solution Managers came thru for you! They live for these reviews and we appreciate your taking the time to write one! Thank you again and we hope others see this so they don't have to spend their summer in a car that's a bummer! Sincerely, Your "East Texas Dealer FOR The People Team" McKaig Chevrolet Buick Gladewater, TX
McKaig Chevrolet Buick made my car buying experience very...
McKaig Chevrolet Buick made my car buying experience very easy and comfortable for me. To begin, I used McKaig's website for my trade evaluation and their comparison tool, which I found both to be very useful. Once I submitted a request, I received a phone call from Sabrina inviting me down to visit with Mike regarding a couple different vehicles. During my visit, I found out that the sales team is non-commissioned and that gave me comfort that I would not be SOLD and would purchase the vehicle that I really wanted without being pressured. McKaig really is a "Dealer For the People" and I would reccommend them to any of my friends and family. I have purchased many vehicles and this was the best experience yet. I will certainly be back in the future for any service needs. Thank You to all of the Mckaig team. Fran McDade
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear Fran, Thank you so much for the opportunity to serve you as we appreciate your business and very kind review. Our staff will be happy that your are happy and that they succeeded in being "trusted advisors" during your McKaig Experience. Thank you again and we look forward to seeing you for your first FREE Oil Change! Sincerely, Kent Abernathy & Mark Abernathy
This was the most pleasant vehicle purchase I have made....
This was the most pleasant vehicle purchase I have made. At age 71, I have experienced many purchases. Mike and Jeriamy were very professional and respectful. We were able to negotiate a reasonable price with no game playing. I highly recommend McKaig and these men particularly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and review. I am not far behind you at 63 and understand when you go somewhere to Buy something you don't want to be Sold! You want help from a Trusted Advisor in deciding what to buy -- and you want it to be an enjoyable experience instead of something you dread! We will always treat you and others like a Guest and our non-commissioned Solution Specialists will always listen to our Guests' wants, needs and desires. We are happy when our guests leave happy, and especially when they take the time to write a review to praise our staff as that makes their day! Thank you again and we look forward to seeing you again for your first FREE Oil Change, if not before! Sincerely, Kent Abernathy & Mark Abernathy
I cannot say enough nice things about our experience at...
I cannot say enough nice things about our experience at McKaig Chevrolet Buick. Ironically, we caught them on probably their worse day for business as they were literally moving the entire office to a temporary building due to renovations. However the service we received was warm, friendly and extremely professional. Our preference is to always do business with small town people, and we were pleased to leave in a beautiful new Traverse. In the future, I will gladly recommend this dealership to anyone interested in a good deal with an even better staff.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank You, Thank You & Thank You! We did have a challenging few days moving to our nice & cozy double-wide trailer home during our Renovation. It is working our nicely (after the move (: and our staff always does a great job. Our goal is to be Your "East Texas" Dealer FOR The People and that is a lot to live up to. It is also a major reason in why we are renovating our facilities to make them nicer for You and other East Texans! We have also run out of room due to our growth and need additional offices! We will always strive to treat everyone like a Guest when they come to Mckaig and our Salespeople are Not SALESpeople -- they are "non-commissioned" Solution Specialists that will always put YOUR needs, wants and desires FIRST! We appreciate the opportunity to earn your business and look forward to serving you and your friends & family in the future! Sincerely, Kent Abernathy & Mark Abernathy PS we are always open to constructive criticisms on how we can further improve the "McKaig Experience!"
I went in just inquiring not thinking I would actually be...
I went in just inquiring not thinking I would actually be driving away in a new vehicle the same day. They really are a "Dealer for the People". Great place great staff. Thanks Brian!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business and kind review! Our non-commissioned Solution Specialists are dedicated to putting you first and being "Trusted Advisors." Thank you for the opportunity to serve you and we hope you will send friends and family so they can enjoy the "McKaig Experience!" Sincerely, Kent Abernathy & Mark Abernathy
While looking for a used truck for my son, Annette and...
While looking for a used truck for my son, Annette and Jeriamy, showed us a truck that fit just what were looking for and one that fit into the budget that had been discussed at the very first of the process. This was a very low pressure experience. We were contacted by the salesperson, she was very helpful, kind and interested in helping in anyway possible. This was the first time buying experience for my son and he felt at ease and drove his new (used) truck home feeling great.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for coming to McKaig, A Dealer FOR The People! We appreciate the opportunity to serve you and are glad we were ale to find a solution and help your son drive that nicer, newer truck! Our folks are dedicated to treating our customers like guests and working with them in the process! Thank you again and please let us know if you would like us to help other friends or family members when they want that nicer, newer car or truck! Sincerely, Kent & Mark
They did an excellent job on my truck got me in and out...
They did an excellent job on my truck got me in and out in no time. Extremely easy to work with, they're the only people I let work in my vehicles.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and very kind Review! You are helping spread the word that World Class Service is available here in East Texas! Thank you and we hope you will send others our way as we want to be Trusted Advisors to East Texas! Sincerely, Kent & Mark