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Bill Dickason Chevrolet

(3,201 reviews)
2022 state dealer award
View 17 awards
2022 state dealer award 2021 state dealer award 2021 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2015 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(3,201 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Dickason Chevrolet from DealerRater.

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Stellar service

Always friendly warm service. I love you it feels like home and they make you feel like family here! Highly recommend to everyone I know!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Elexia, I'm so glad you feel like family in our McKaig home! That's EXACTLY the type of environment we strive to create. We want folks to feel comfortable and not pressured whatsoever when they visit us. Thank you for your kind words. We look forward to servicing your vehicles for years to come! Kent & Mark Abernathy A Dealer FOR The People

"Excellent Service"

Excellent service and great people. As always they took good care of me and got me on my way. I wouldn't go anywhere else! Thank You Aaron!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Larry, thank you very much for offering your kind words! We strive to make every single one of our guests feel like family in our McKaig home! Sounds like that's the experience you've been given. We look forward to servicing your vehicles for years to come! Kent & Mark Abernathy A Service Department FOR The People

Excellent Service

Excellent service with no trouble and no wasted time. They take care of business and let you get on your way. Some of the nicest people around as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Zach, thank you so much for those kind words! We strive to offer quality, dependable service to every guest who walks through the door. I'm glad you were happy with your experience! Look forward to servicing your vehicles for years to come! Kent & Mark Abernathy A Service Department FOR The People

Pleased as Punch

I can't say enough about Mckaig Dealership in Gladewater. They made an untimely moment (the sudden death of my truck) a comforting experience. From the time our salesmen (Brian) sat down with my wife and I all the way to the finish( with Sabrina) just a day later it became an enjoyable experience. They really care about your needs and are so amiable in character I may just run by from time to time just to say hello. And as far as the business part of things I can only say what they've said all along: They are truly a Dealer for the People. Thanks guys and God bless you!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing this story with us! We strive to be different from other dealers in that we truly see people as people, not as numbers. We care about your story and what has led you to where you are today, and we want to be part of helping you build your future. I am so delighted to hear that's what Brian and Sabrina were able to help you find a nicer, newer vehicle in the face of the tragic death of your truck! We look forward to earning your business for years to come and also look forward to seeing you for those free lifetime oil changes! Kent & Mark Abernathy, Dealers FOR The People

BEST DEALERSHIP EVER!!!

I am from Gladewater, Tx. & would scream from the rooftops that this is , by far, the best dealership that ive ever done business with. The customer services I received were exceptional & I highly recommend anyone looking for a vehicle should consider this place. Charles Phillips & Sabrina Preiss really made me feel like I was in a genuine family atmosphere.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing this with us! Our goal is to create a stress-free car-buying experience and it sounds like that's exactly what Charles did for you! You are definitely part of the McKaig family! We look forward to seeing you in the future for those Free Oil Changes for Life!

AMAZING! GREAT! STRESS FREE!

Car shopping can be so stressful and time consuming but not at McKaig. Adrian was super helpful and understanding of our needs. He took the time we needed to answer all our questions and worked diligently to make it as easy as possible. We left with a fantastic brand new car and they gained a lifetime customer. THANK YOU!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Mr. Dunham, congratulations on your nicer, newer vehicle! Thank you so much for choosing McKaig, we know that you have a choice in where you take your business, so thank you for choosing us! I'm glad to hear that Adrian provided you with a stress-free experience! Our mission is to take the pressure out of the car-buying experience by employing only non-commissioned Solution Specialists! Thank you again, and we look forward to seeing you for those Free Oil Changes for Life!

Stress free purchase!!

I was dreading the stress of buying a new car. Everyone at mcKaig dealership was wonderful. No pressure or sales tactics. Adrian was fantastic. He was patient and informative. He sat with me in my new Buick Enclave and showed me how to use all the technical and electronic extras. This dealership makes you feel like family. Very impressed!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Most of us are the same. We hate salespeople that try to solve their problem instead of ours! We don't want to be Sold ..... we want someone to help us decide what we want to Buy! While there are many reasons to shop at McKAIG, your East Texas "FOR The People" Car Dealer, a major one is our "non-commissioned showroom." Why? Our "Solution Specialists" (we don't want salespeople) make the same thing regardless of what unit/Make & model you buy! There is NO Financial Incentive for them to try to SELL you something else/push product. Their incentive is to provide a Great Experience and "Help You decide what You want to BUY!" We appreciate the opportunity to earn your business and your taking the time to write a Review so others see McKAIG really is different ... & better! We also hope you will enjoy your FREE Oil Changes For Life and Guest Concierge Services. Sincerely, Kent & Mark Dealers FOR The People

HAPPY, HAPPY, HAPPY WIFE

Like most folks, I don't buy a vehicle very often. The process of making a myriad of choices is pretty daunting. We looked at several dealers but were unable to find the combination of price and features we wanted. We found just the right SUV at McKaig. Charles Phillips worked with us over the course of several days. He is knowledgeable and polite, very low key. He made a daunting task so much easier and ultimately helped put us in a Chevrolet Equinox. Sabrina filled us in on all the warranty details and somehow made us laugh in the process. Boring made funny, go figure. Larry Jones answered several service related questions for us that helped us understand the McKaig way of taking care of customers. Overall, such a positive experience that I can recommend McKaig to anyone looking for a vehicle. Their offer of free oil changes for life is the icing on the cake. Like the old saying, happy wife, happy life-she loves her new car! Thanks Charles, Sabrina, and Larry.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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IMPRESSIVE!

Let me just say that we have bought a lot of cars and it is hard for me to be impressed but Adrian impressed me. First, he wasn't pushy, and second he is very knowledgeable about his cars. He can answer your questions. We were a challenge because we were buying 2 vehicles (1 new and 1 used) and trading one and even though we showed up late on a Saturday evening he stayed right there with us until the deal was done. He also gave us options and worked very hard to get the best deal for us. Everyone at McKaig was a pleasure to work with. I would encourage anyone looking for a car -used or new- to go see Adrian at McKaig. Thanks Adrian!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent customer service!!

Mckaig Chevrolet is by far the best place ever! Friendly staff and excellent customer service!! Adrian was really helpful in my search for a new vehicle. Thanks again Adrian and everyone at Mckaig!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.