Jerry Seiner Buick GMC Vegas

Service has definitely degraded since it was Earnhardt GMC. Called for a week asking to speak to a service advisor about an issue and would be asked to leave a message. Never could get a return call. Always had an excuses why I couldn’t talk to an advisor. Customer service is lacking. Also, if you have to work with Tony good luck. Customer service shouldn’t be his line of work.

Always a pleasure to have my vehicle serviced at Jerry Seiner. I'm taken in at my scheduled time, no delays. Everyone is courteous and professional and I'm treated well. I have never had to return for anything that was not accomplished. I always get video update letting me know what they're doing etc. My vehicle is always completed in a timely manner. I always tell my friends about Seiner Buick/GMC.

The dealership was super friendly and accommodating to me and helped me find the right car.

Transaction went smoothly. Great service. Salesperson was informative and helpful. Service was great and timey.

If you can, avoid getting a vehicle from Jerry Seiner Mazda/Buick GMC. We first brought my car(Mazda cx-90) in because our EV battery was over heating to the point where my floor boards were hot, uncomfortably hot. Like i wasn’t comfortable letting my son get out on his own because i didn’t want him to potentially burn his feet. It would also overheat on road trips to the point where the fuel tank was boiling and would not allow fuel refilling due to excess pressure in gas tank from EV battery overheating. It gave a notice on the dash that said take to dealer unable to refuel. Also it makes a grinding noise when going from 1st to 2nd gear(which they say is normal) for 1. No it’s not. Your car should not grind when shifting gears. But they have other cars that do it, so it makes it normal. For 2. It didn’t do that when i bought it, otherwise i wouldn’t have bought it. Well we didn’t have proof of the EV battery overheating and they couldn’t recreate it so we got the car back. My husband Mike wasn’t happy, so he left a bad review. They called us and told us if we changed our review they would help us with a buy back next time we brought it in(because we asked for one being uncomfortable with the EV battery overheating). So we gather evidence of it overheating, only this time it is also overheating while being plugged in, in our garage. The outside of the car and inside were over 130 degrees. WHILE BEING PARKED AND PLUGGED IN. We also had about 4 other problems arise with the vehicle. One being the A/C /heater. If you have it on low and turn it up one degree heat comes out. There is no in between temperatures. We were told that it’s normal due to the ambient temperature outside? Which makes no sense to me, it’s cold out. So we dropped it off again in the beginning of January. They had my car for over 5 weeks. They called Mike and told him to come in and they were going to help him get out of the car and into a GMC. I didn’t love it, but whatever we had to do to get rid of this car because i feel unsafe driving it. So they pick one out. Go to run numbers and Mike questions why the payment is so high. They said we would have to take the upside down from our lemon Mazda and roll it over to the new vehicle which made our payment about $500 more a month if we hadn’t caught them trying to slide that in without telling him and asking for another $5,000 down as well. We obviously didn’t take that “help”. They then give the green light to give us our car back. We get it back, not one issue we presented was fixed because they “couldn’t recreate” problems that happen almost everytime we drive. And we drove it off the lot, once problem happened right away. And within 48 hours of having the car back almost everything we complained about has happened again. So we will be gathering more evidence of the problems we have with the vehicle and going back one more time and hopefully with the amount of times it’s been in and the evidence we have we can Lemon it. But besides the point, avoid working with them, they do not help with your problems and push things off as normal if another car does it. And i am not the only person i know that struggles with this dealership. And no i will not be removing this post like we removed our bad review the first time

purchased a brand new 2025 Buick Enclave on September 7, 2024. I was able to get everything programmed by the 2nd week of ownership and that’s when I began to learn things weren’t working properly. 1- Saftety Restraint warning on screen ( I sent emails and pictures of this to the dealership) 2-voice assistant malfunctions (had employee witness this happening) 3-trunk lift gate not working at all times (showed many videos) 4-driver mirror assist not working at all times. 5- key fob not detected warning (not a battery or placement issue) 6- interior lights coming on randomly when car has been off and locked for hours and no key fob around. These were the first things I noticed. Brought my car in on 10-2-24 through 10- 18 -24. Was told nothing was wrong with my vehicle even though I gave them showed/emailed videos/ pictures. All problems continued to happen so I brought it back in on 10-21-24 through 11-7-24. I am not feeling safe in a vehicle with safety warnings and a driver assist not working. They tried to give it back again with zero repairs. Had a meeting with Nic manager where he promised to fix my vehicle and give me “Buick bucks” for all my time, frustration, and gas money. Was also told by Larry in service that he would take care of me with on star and Sirius and gas. Still have received zero dollars and zero compensation of any kind. I was not willing to put my family and myself at risk driving my brand new car. I insisted that I would not pick it up till it was fixed and then they were able to and I quote, “dig deep” and find that both my driver airbag and mirror needed to be replaced. They would not have repaired had I not been persistent. This is a major safety issue for me and my family. 11-19-24 through 11-27-24 car back in the shop. The mirror and airbag are fixed but lift gate and computer issues still not resolved. Again told nothing is wrong come and get it. At this point I am beyond frustrated and was told by Paul at General Motors customer care to get a second opinion. I have spent many hours on the phone with GM with two cases involving my vehicle. I made an appointment at another Buick dealership as per General Motors. After I dropped my car off on 12-26-24 they called to tell me they could not work on my vehicle because it had a “Branded title”. I bought this car brand new! I spent over 2 hours driving to and from the dealership for nothing. Days later it finally gets cleared with the DMV. Turns out the dealership was negligent in filing the paperwork. I am still not able to get my car repaired at the other dealership because my title is still showing Branded with General Motors therefore I have no warranty. I have made several requests with Nic the manager to fix this and it is still not fixed. When I am able to get my car back into a shop it will be for the 4th time for some issues, including the lift gate and infotainment screen. In the last month that I have not been able to do any repairs other issues have arose. 1- infotainment screen is stuck on one page. The button on the steering wheel will not change it. 2- the audio on/off button does not always work. 3- the breaks squeak. I bought a lemon and have received nothing but horrible service from Jerry Seiner Buick. I was even told by Mark in service that he “didn’t need to hear my rhetoric”. My car has already spent 46 days in the shop and I am trying to make another appointment to get repairs and I can’t not because of this title issue. I have multiple videos, pictures, emails, phone records, and texts to back up everything.

We were never offered a coffee or water. Don’t know if we would return.

Historically good service, but this last time was an exception. Was quoted a final price for a repair, approved the repair, and then was charged additional amounts after the repair was done. These additional charges were NOT disclosed prior to approval of the repair. Furthermore, numerous attempts to contact the service advisor, service manager and general manager were unsuccessful, and voicemails not returned. Highly disappointed with this type of "bait and switch" tactic.

This dealer used deceptive tactics and tacked on an undisclosed $27K rental fee; essentially stealing my $30K down payment. While the dealer was empty, they held me and my pregnant wife for 4.5 hours knowing we drove from California. They violated multiple ADA laws: I suffer from Multiple Sclerosis and my Wife was 9 months pregnant. They did not produce any paperwork and had me sign on a tablet. They offered a $10K incentive to get me to leave my BofA financing and failed to execute the incentive. They lied and said the number factor was an 8% interest rate equivalency then added a $27K fee that was undisclosed and we did not agree upon. They also waited over a month to send the paperwork in which prevented me from refinancing and led me to drive a vehicle illegally as the temporary registration had expired. After contacting them multiple times to solve the issues, everyone from the sales manager to the general manager completely lied to me. The finance manager avoided all contact. I was completely non-confrontational and initially thought it was a mistake as the finance manager had difficulties understanding and finalizing the lease. I am now seeking an ADA attorney to file a suit against this dealer to recover all damages and to ensure they never do this to anyone again. Their deceptive tactics was not only a violation of Nevada Title 52, but also a violation of federal ADA laws as they had us sitting there for absolutely no reason for over 4.5 hours. The sad part is that there is much more deception than what I've even described here.

Every time I visit the dealership, everyone is courteous and friendly. I always have a good feeling about leaving my vehicle there. Service has always been done promptly and ready when promised. My go to place for my vehicle service!