Reviews
Our 2018 Kia Stinger needed recall work and some major
Our 2018 Kia Stinger needed recall work and some major mechanical repairs. We live in PA, but chose Ken Ganley Kia in Mentor, OH because they could accommodate us in a reasonable amount of time. Zach was extremely helpful and took the time to explain things to us. We appreciate him and his level of customer service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi David, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Marques went above and beyond.
Marques went above and beyond. Absolutely recommend!!!! Love my new Kia Sorento. Couldn’t be more happier. Definitely recommend getting a vehicle from marques
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
I went in expecting the worst and experienced the best
I went in expecting the worst and experienced the best service without any hassle! Marques was such a great help! He was professional, empathetic, efficient and friendly! Great. Experience overall!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. If you have any further questions, please give us a call. We're always happy to help!
My experience with Marques Moore today was totally
My experience with Marques Moore today was totally awesome. Very pleasant and helpful. Didn't think I would be able to get the forte i wanted. He made it happen. So excited 😁 I recommend him for future buyers. Thank you Marques
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are so pleased you enjoyed your visit to Ken Ganley Kia Mentor! Thanks again for the recommendation, and have an amazing day!
Service is difficult to reach by phone.
Service is difficult to reach by phone. Service adviser was dismissive and arrogant of our concerns possibly due to a lack of knowledge about our EV vehicle. We did connect with an excellent customer service rep at KIA who addressed the issues with our vehicle and will presumably follow up with KIA. Service department also seemed understaffed because we watched our vehicle sit for 12 minutes after service and wash.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.
Marques was amazing In helping my friend April get the
Marques was amazing In helping my friend April get the Forte she really loved. Process was the most fun car buying experience we've had. Thank you Marques for you incredible help
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we really appreciate your feedback! Thank you again for the great review!
Horrible service department.
Horrible service department. They missed obvious things on my car and even damaged it when I dropped it off for a routine service. They are incredibly difficult to deal with. I've used this dealership for years, but I won't be using them anymore.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.
Service department was fabulous!
Service department was fabulous! This was my first service appointment and I was very pleased with the speed and efficiency. The customer service was top notch! .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
Takes too long for an oil change.
Takes too long for an oil change.1.25 hrs. With a 9 0"clock appointment , arriving 15 min. Early.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!
I was completely satisfied with the job that Dee Shirkey
I was completely satisfied with the job that Dee Shirkey did for me. She arranged to have my Seltos serviced. She was pleasant and made the entire experience tolerable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase