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Ken Ganley Kia Mentor

(2,324 reviews)
Sales hours: 9:00am to 6:30pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:30pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday 11:00am–4:00pm Closed
2025 consumer dealer award
View 3 awards
2025 consumer dealer award 2024 consumer dealer award 2016 consumer dealer award
New (440) 297-2144 (440) 297-2144
Used (440) 586-3019 (440) 586-3019
Service (440) 586-3016 (440) 586-3016

Reviews

(2,324 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ken Ganley Kia Mentor from DealerRater.

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I didn?

I didn?t have an appointment but noticed a bulge in my tire and drive there. They got me right in and replaced the tire fast.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Laura, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

The service that I received at Ken Ganley of Mentor was

The service that I received at Ken Ganley of Mentor was friendly. The whole process was simple, reasonably quick oversll, i would recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Christina, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Marques was extremely helpful, honest, thorough.

Marques was extremely helpful, honest, thorough. Helped find what my family wanted and great price. Thank you Marques Moore for my 2019 GMC ACADIA

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. If you have any further questions, please give us a call. We're always happy to help!

Very helpful.

Very helpful. Great experience. Glad I was able to get another vehicle with Kia of mentor.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello Kat, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

I didn’t have an appointment but noticed a bulge in my

I didn’t have an appointment but noticed a bulge in my tire and drive there. They got me right in and replaced the tire fast.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

Everyone that I delt with was extremely helpful and

Everyone that I delt with was extremely helpful and friendly. Sales Rep Nick Villella.was great and easy to deal with. Nick was great in supporting my needs and questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

I’m very grateful for this location even more grateful to

I’m very grateful for this location even more grateful to have experienced the help of Erica in the parts dept and mick in services. They were consistent with updating me about my car. Erica was nothing short of amazing she was so kind and very understanding she handled this as if she was in my shoes. She made sure I understood everything going on and made sure I was in a rental car to make sure I still took care of my kids, thank you guys so much

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

I want to thank Marques Moore for his unbelievable

I want to thank Marques Moore for his unbelievable service. He guided us step bye step and made sure we left satisfied. I’ll be back and recommend him to everyone who needs a car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind review, we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! Thanks again for the recommendation, and have an amazing day!

Fast reliable and friendly, scheduled an appointment for

Fast reliable and friendly, scheduled an appointment for 1:30 car was done by 2:30. Had an oil change tires rotated and an alignment done. Car wash and a multi point inspection.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Just walking In meeting Marques, his professionalism and

Just walking In meeting Marques, his professionalism and helping me is greatly Appreciated. He did a very fine Job. As a Lyft driver myself, I will be referring this young man to everyone I come in contact with. Thank you Very much Marques

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. Please let us know if there is anything else we can do for you; we are more than happy to help!