Reviews
Great service experience
In and out for service without a problem. Car is all I expected when I bought it. Facility is new and kept clean. People there have a smile and ACT like they really want to help.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Annette - Thanks for giving us the opportunity to service your car. I am happy to hear that everything went well for you. Drive safely. Sincerely, Hoyt Parris, Service Manager, (540) 345-1666, hparris@haleyauto.com
efficient but watch for ad ons
Online is efficient Staff responsive on phones. Really? Has to be 20 words. Jeez. What? Are we doing a book report in elementary school?
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
William, thank you for the feedback! We are happy to hear of your positive experience at Haley Toyota of Roanoke, and we are grateful for choosing us for your automotive needs. We look forward to serving you again in the future! Sincerely, Hoyt Parris, Service Manager, (540) 345-1666, hparris@haleyauto.com
Great service, quickly in and out.
Dixie quickly checked me in, told me I might have to wait since I was 20 minutes early for my appointment. Turned out she was wrong; the 10,000 mile service was done VERY quickly and by 15 minute after my appointment I was good to go. Great treatment, including the thorough check of the all the operating systems.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gene, thank you for leaving us your positive review about Haley Toyota of Roanoke. We are pleased to hear that you were satisfied with the thorough service you received from us. If there is anything more that we can do please come back and see us again. Sincerely, Hoyt Parris, Service Manager, (540) 345-1666, hparris@haleyauto.com
Helpful and customer friendly
helpful and customer friendly. My salesman was amazing and helpful, Jimmy Collier, so much so my sister and her husband bought a highlander from him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jan, on behalf of Haley Toyota of Roanoke thank you for writing this review. We are very happy to hear that Jimmy could be so helpful. We look forward to seeing you back again in the future! Take care. Best, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
Very friendly, immediate service
Very friendly, immediate service great waiting area with food, drink and space to work if needed wifi to check calls and email while you wait.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robin - We appreciate the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Thank you for continually choosing Haley Toyota of Roanoke for your vehicle needs. Sincerely, Hoyt Parris, Service Manager, (540) 345-1666, hparris@haleyauto.com
Ten thousand mile check
Friendly people. I was accommodated with a request in that I needed to be at an unexpected funeral . My car was quickly serviced allowing me to get there on time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Helen - We're glad that we were able to help you out and make it possible for you to still get to your other appointments. If there is anything else we can do for you please feel free to pay Haley Toyota of Roanoke another visit. Sincerely, Hoyt Parris, Service Manager, (540) 345-1666, hparris@haleyauto.com
Quick, easy and efficient
Minimal waiting time and comfortable waiting area. The service department never pushes unnecessary repairs; and, when a service is recommended, I am always provided with the price in advance.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your input. Glad to hear that you are impressed with the service we offer here at Haley Toyota of Roanoke. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Hoyt Parris, Service Manager, (540) 345-1666, hparris@haleyauto.com
Excellent Buying Experience
The details and professionalism Keith showed was top notch. We will definitely come back and buy another vehicle in the future. Great experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
William - It is wonderful to hear that Keith and the rest of our staff at Haley Toyota of Roanoke was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and take care! Best, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
Great service
The staff is friendly and helpful. The mechanics are thorough with the repairs and presentation for additional maintenance work suggested to be completed soon.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kim - It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Haley Toyota of Roanoke for your vehicle needs. Sincerely, Hoyt Parris, Service Manager, (540) 345-1666, hparris@haleyauto.com
service advisors
The ease with making appointments. Also the service advisors, Dixie and Chelsea are great to work with. Waiting area is very nice
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Edward - We are pleased to hear that you had an excellent experience with Dixie and Chelsea. We encourage you to stop by or give us a call with any questions that may arise. Thank you for continually choosing Haley Toyota of Roanoke for your vehicle needs. Sincerely, Hoyt Parris, Service Manager, (540) 345-1666, hparris@haleyauto.com