Land Rover North Atlanta

Impressed with the professionalism of everyone I spoke with. Brandon was attentive to my questions and very satisfied with his answers. Felt like a VIP and so did my SUV. .

If you’re buying a certified pre-owned vehicle from them, go through it with a fine tooth comb. I purchased a CPO Range Rover and here’s all the issues that have been found. Vehicle had a clean title, but had been in at least one accident where the front bumper cover had been repaired or replaced (all front rubber around sensors were painted and the white that was used was not fiji white or at least not matched and there is overspray on a lot of gloss black fender parts), right fender had been repaired and they sprayed straight to the fender, no primer (my body guy that has over 20 years of experience removed the clear coat and immediately hit metal again no primer and one coat of paint), right rim has a massive bend to the inside part of the rim where there is a continuous loss of air (even after having the tire checked for nails or damage), all rims had been painted flat black and rims should be gloss black (they sprayed them while on the vehicle and all red calipers has black overspray), spoke to original owners from New Jersey and they informed me that it had been stolen twice and reported (some how that wasn’t on the Carfax report), driver door switch had to be replaced (should of been replaced during CPO inspection), radio has been damaged and was placed in the stored configuration and in the dark mode so the damage around the bezels couldn’t be seen (I didn’t know that it moved from the flat position and that it could be changed from dark screen to white screen until I got home and went through the manual). Purchased the rim and tire protection plan that I tried to make a claim against for the rim damage and paint failure and what I was told was that they would not replace a rim and the repaint issue was not a manufacturer defect. So I had to cancel that plan, which they contacted me about, it had three options, send me the check, send the check to the bank and revise the contract, or send to the bank and add it towards the principal. I chose the 1st option and they said I couldn’t get it since it had a lien holder. So I chose the principal option. If they did not do all the shotty work to sell the car, then the person that did the CPO inspection needs to do something else. They even took a bunch of stages photos, so that person should of seen the issues too. If you’re short on time, make an appointment for the first available time available, I got there at 10 and left at 5 pm. Not an easy process.

Waited a few weeks to write this review in an effort to give the team, including the GM Jason Hoychick time to respond. Haven't heard a thing. Read the customer reviews! It's a telling sign of the culture. When Land Rover of North Atlanta states deposits are refundable, they mean if you decide not to buy the vehicle, we will NOT respond to your requests for a refund. This is a cautionary tale of a dealer holding your money hostage and ultimately keeping it simply because they can. Earlier this year I placed a $2K deposit for a 2023 Defender 130 build. Jarvin in sales stated the lead time to build would be 4-6 months due to the popularity of the vehicle and supply chain issues. Since I liked the extended lead time, I agreed and in good faith placed $2K down (fully refundable). Sales, Jarvin, again stated that due to the extended lead times, I had plenty of time to make changes to the vehicle. Well, after 2 weeks since my deposit and signing, I wanted to make changes. Called/emailed Jarvin to no avail. A week later, still nothing from Jarvin. I then received an email stating that my order went through and no changes were permitted. Not sure what happened to 'plenty of time to make changes' and no heads up as to the deadline to make changes. Called Jarvin, he then answered, too late to make changes was the response. Since my time line to purchase the vehicle was 6 months out, the suggestion was made to wait until the 2024 Defender 130 announce date - late spring. Jarvin offered to refund my deposit. In good faith, I asked that they retain my $2K deposit and wait to place an order for the 2024 Defender model. Fast forward to July, just about ready to place the order and my company started announcing layoffs. I sent an email to Daniel, sales manager, indicating I would not be moving forward with my purchase given the uncertainty of my employment and asked to refund my $2K deposit. I waited a week, no response. Sent an email to the GM Jason Hoychick, his response was that he would look into this and it shouldn't have taken this long to issue the refund. After waiting for 2 weeks, no response from Jason. Follow up emails/calls to Jason were met with no responses. No reasons or justification were given for keeping my 'refundable' $2K deposit. It's now going on 3 weeks. No communications and still waiting on my refundable $2K deposit. If you're thinking of placing a 'refundable' deposit on any Land Rover at this dealership, please be well advised of what awaits you.

If there was a review lower than 1 I would choose it. I brought my Jag for service on a Tuesday. They said 2 -3 days. I called on Thursday morning and they said its next in line. No one contacted me so I called them back Thursday evening they said it was examined but it was took late to start work on it. They will start Friday morning. I called Friday late morning and they said it hasnt been looked at. So they lied to me the day before. So after a heated complaint my car was finally repaired Monday evening. Thats 6 days instead of the 2-3 promised. They never offered me a courtesy car. I purchased my last 3 vehicles from this dealership. They need to change "Service Center" to Garage. I received everything but service. I would get better "service" at KIA. The manager was correct about one thing. He said I will never receive this type of service again. I agree because I will never go back to them.

Davis, Clint and Vanessa were amazing from start to finish. Working a long distance trade, getting good financing, and finding me the perfect car. Highly recommend!

Buyers Beware—there is a reason this dealership is a 3 star dealership. I was an out of state buyer they processed everything including the credit app the bank called for verification and everything was good and price was agreed on and the deal was done. We even received a “ congratulations” email on our Land Rover purchase. We were waiting on wiring instructions for the down payment and a few more answers on buying an extended warranty and We didn’t hear back for a day or so and when I followed up with the sales person James Boykin he responded with “that vehicle is sold” very short. We even spoke with the used car manager (David) on working out details. They just sold the car and I guess had no plans of telling us. This tells me they found another avenue to make more money on another buyer so they just said forget the deal they had already closed. You can’t make this type stuff up-what really pisses me off they ran credit and now we have to go through the process again— obviously not with this dealership. If you want a very negative car buying experience this is the dealership to shop with. Awful way to do business— do yourself a favor and shop elsewhere. There are plenty of others that will appreciate your business!

After dropping off my car to get serviced, I was given a loaner car, that I later realized had not been checked or cleaned before I left. There was trash in the console and a baseball bag(from the previous driver) left in the back. I let the dealership know and they acted like it was no bring deal, until the previous driver needed their bag. They then wanted me to ”be at home” when it was convenient for them to pick it up. Fast forward to this past Friday(6/2/23), I drove the loaner car to a nature trail to walk(with a friend and 3 small children) When we got back to the car to leave, the car would not start! After calling the dealership and road side assistance several times(to no avail), in 87 degree weather, I called a tow truck on my own. He checked the battery and said it was fine. He could not tow unless the dealership called. We were left with no way to get home. I ended up paying someone to drive me back to my house, then had to go pick up the rest of the crew. Called dealership on Saturday to see if they had come up with any solutions. They told me they do not have valet on the weekends, but my car would be brought to me Monday morning, and to continue to leave the loaner car on the side of the road. Monday morning comes around and I keep getting the run around. Steven Barnett finally calls me back and basically tells me there is nothing he can do for me until the following day. Does not apologize or ask me anything about the ordeal I went through. He also did not seemed concerned over the fact that I had no transportation. Never asked one time what he could do to make this right! This will be my last time dealing with Hennessy Land Rover. Very disappointing!

I feel the customer service could be better. Not everyone is as nice or attentive as they should be to the customers.

I just recently placed an order for a new Range Rover with Bill Sargent. I’ve worked with Bill in past and he is truly is great to work with. I decided to purchase a certified pre-owned Range Rover as a stop gap until my build is complete. I had the pleasure to work with David Evans. David was a true professional and incredibly customer service oriented. His knowledge and expertise was second none. He made my whole buying experience a true pleasure. I will definitely recommend David, Bill and Hennessy to my friends.

Horrible pricing. No justification for the costs of 1547.00 for spark plugs in my opinion.