Reviews
Not the place you’d want to take your mother to.
They refused to accept my already pre approval from my bank and pushing me to apply for a loan through their bank. They also marked up the vehicle I was looking to Purchase and tried to lowball me on my trade in! These guys were basically con artist! Very untrustworthy! Lied about my apr just to get me to apply for a loan through them! It was disgusting! I was sooo pissed! I wanted to call Jeff Wyler him self! These guys are so slimy they’re still calling and emailing me after I blocked their numbers! At this point I feel im being harassed because I was smart and walked away from what they were offering. A week later I’m Still very upset.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Disappointed
Went looking today at the Jeff Wyler Beavercreek Hyundai for a new Kona. Dealership tells us that they add a 10-15 % mark up for their costs. Never heard of this. And then they wouldn’t take our outside financing from our USAA Federal Savings Bank. Really disappointing. 30 year army retiree on Memorial Day Weekend getting a run around. Went next door to the Honda dealer and they have no such ‘mark-up policy’ and they would accept our outside banking financing. Again, disappointing.
- Customer service 3.0
- Buying process 1.0
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
New car
Excellent service by my sales representative, Devon Scandrick. He was very friendly, knowledgeable and patient. I have never been to a dealership and had a salesman treat us so nice.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Very considerate sales people. Well taken care of
Just leases a 2022 Tucson Hyundai. Love it. Matt Schenkel was very helpful. A great salesman. Will definitely come back. Thank you very much Matt
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Deceptive Pricing
DISCLOSURE - THE PRICE THEY LIST IS NOT THE PRICE THEY ARE SELLING THE NEW VEHICLE FOR. I had been talking with Matthew Schenkel since Wednesday(3/09/22) about purchasing a new 2022 Hyundai Elantra that was listed for $23.530. We also discussed trading in a 2013 Hyundai Santa Fe. They were coming in close on trade in at $13,269.89. Carvana offered $14,386. No worries, we were close enough subtracting the Trade-in Allowance tax credit. Today (3/11/22) he texted me and informed me that the Elantra had arrived from Hyundai last night. He said he had someone coming at 4pm to look at the vehicle. I decided to take my lunch break around noon to head up to test drive and purchase the vehicle. They looked at the Santa Fe and came back with a trade in of roughly $12,000 - can't remember the exact amount. When he was going over the price sheet, he said the vehicle price was $27,000. $3,470 over what was listed on the website. I told Matt to give me my Santa Fe keys back as I will not do business with a dealership of this deceptive nature. AJ the manager decided to come out of his office and asked me if I would be interested in selling my Santa Fe to them after they low balled me with trade in value. This price was never disclosed on the website or in my conversations with Matthew. Take my experience and go elsewhere. There are dealerships that are NOT asking over MSRP. Voss Hyundai is one of them. “All of these practices result in the sale of vehicles for above-MSRP prices, in some cases way above-MSRP prices,” the letter said. That risks “damaging our brands’ long-term ability to capture new customers and retain loyal ones.” -Hyundai Letter to Dealers
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 5.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Finally found good sales men
It was an amazing experience when I helped my grandpa pick out a car. The sales men were amazing they were not pushing you to upgrade or spend unneeded money on things. I felt very respected
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great dealership!
Great dealership and they were very willing to work with me in the process of getting a new car, would definitely recommend to a friend.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hyundai
Was looking for a new vehicle didn't find exactly what I was looking for but ended up buying a low milage used. Service was excellent and they followed through with services requested.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
A great first time experience
John was a spectacular help. He showed me multiple used and new car options with ease and comfort. He made sure to stay within budget and didn't push me.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Bought my first car, brand new!
I went into Superior Hyundai of Beavercreek not knowing what to expect. I’m a new graduate, working two full time jobs with limited credit experience. I wasn’t necessarily looking for a brand new car but that’s what i got! John Fritz, who was my awesome car-salesman, was able to give me a brand new 2018 Hyundai Elantra. This was my first car, my first car shopping experience and he and the faculty at Superior made the transaction smooth and easy. Everything was made very clear and understandle and they were very helpful and professional. I’m so glad i didn’t settle with CarMax and came here!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase