Jeff Wyler Hyundai of Fairfield

Made an appointment for nine am that was confirmed via text multiple times. Arrived promptly at 9am unable to find a single employee. At about 910, was informed that sales staff had a brief morning meeting and they would help me shortly. I left at 930 am without seeing or speaking to a single salesperson. I am not sure why you would make an appointment for 9am, confirming it half an hour beforehand, then just not come to the front desk. But that is incredibly rude and disrespectful of the customers time. Do not waste your time with Jeff Wyler

I rarely write reviews, but this experience was so appalling, I feel obligated to warn others—AVOID THIS DEALERSHIP. In October, I brought my car in for a P-valve issue that triggered the engine light. My advisor, John, assured me it was covered under warranty. After a two-day repair, everything seemed fine, but a week later, my car malfunctioned—unable to shift gears, dashboard warnings on, and the blind spot detection failed. I had it towed back, but my new advisor, Alexis, didn’t answer my calls until 4:30 PM, then sent me to a rental company about to close. Two days later, Alexis gave me two “options” for repairs: a $9,000 harness replacement or a $452 connector fix. Despite the issue originating after their initial repair, they claimed my warranty had expired, even though it was valid weeks earlier. John had quit, and I paid $600 for repairs, towing, and the rental. However, the issue returned two days later, and they claimed it was covered under warranty because it was "the same problem." Michele, my third advisor, ignored my texts on November 19, 21, and 27. When I visited, Alexis said they were waiting on insurance approval. On December 3, Michele said they couldn’t replicate the issue, despite photos sent to insurance. Weeks passed with no progress. By December 30, I received no solution. On January 10, I asked for a quote to sell the car but received no response until January 14. Michele passed me to Tom, who rescheduled the inspection for January 17, then moved it to January 20. When I arrived on January 20, Tom seemed surprised my car was already there and admitted the inspection could’ve been done earlier. He promised a quote the next day, but by January 21, there was still nothing. When I followed up, Tom said someone else was handling it. Finally, I escalated to Mitch (GM), who seemed motivated to help. However, the damage was done. I received a quote that was shockingly low. Mitch tried, but the service center needed to inspect the car again, and I didn’t want to wait months for answers. Fed up, I sold my car to another dealership, which offered three times more than Jeff Wyler’s quote. This dealership’s lack of communication, accountability, and customer respect is unacceptable. They claim to be "busy," but that only means wasting time, money, and patience. Save yourself the headache—go somewhere else.

I had an appointment on 11/12 for my 2017 Santa Fe sport (108k miles) due to not getting proper power and acceleration when hitting the gas. After 2 days and multiple calls, I had not heard any updates. 3 days later I get a TEXT with a quote that I need $11k worth of work. I go into the dealership to speak with the service manager, Jeremy, and he explains to me my issues are all relating to my engine burning oil and that I need to pay to fix it. I ask him to explain WHY my engine is burning oil. He explains that my issues are due to "how they make oil now" and there is build up in the engine that is causing it to burn. He says that this is "just a typical problem with all car brands right now". I push him on this but they take no ownership. They have basically washed their hands of it and said I will always have issues burning oil and should just sell the car or pay for the repairs. I asked why I wasn't informed of these issues back in May when I took it to the dealership in Beavercreek and could have potentially prevented the $11k worth of work. He said I would have to ask the Beavercreek dealership and they can't help me. The next day I go to Jeff Wyler Beavercreek and speak with the service manger there. I explain everything that has been going on. When he hears I have an oil burning issue he immediately tells me that Hyundai knows this is an issue and has issued a bulletin (23-EM-008H) to do testing on my engine and see if it is burning oil. I would be responsible to pay for the engine cleaning (and he offered to split the cost with me) and then they would have me drive it and see if I am still burning oil. If they determine it is, Hyundai will replace the engine entirely free. So all of the issues they told me I need to pay $11,000 to fix are potentially covered once I go through the oil testing. He seemed confident I would fail the test and qualify for the new engine, saving me thousands. Neither Jeremy or my service advisor at the Fairfield dealership mentioned this bulletin. The customer service at Jeff Wyler Hyundai Fairfield is terrible. They don't answer the phones and don't call you back. I have had to go into the dealership 5+ times just so I can talk with someone. And then they didn't even give me proper information and tried to charge me $11k for something that is free. When I asked why she didn't tell me about the bulletin she said it only applies to the first owner and my car isn't under warranty. This is not true. The bulletin doesn't say anything what number owner you are. Since my car is out of warranty I would be responsible to pay the $600 for cleaning the engine but the testing should be free and they should start me on the oil consumption testing. I will never do business here again and I advise others to avoid it entirely. They either don't understand how to read the Hyundai bulletins or were just trying to squeeze money out of me because I am a young woman.

I must say I have never liked this car lot due to the poor attitude of the managers and poor service after the sale, historically. I am a long time resident of Fairfield and have tried to buy several cars from this lot and always left when it came to sign because the lot managers were extremely rude, cocky unwelcoming. I decided to give it one more try a few weeks ago because they had a vehicle my wife really wanted and they were on the way home. We were immediately greeted by Rebecca (I can't remember her last name) and she made us feel so welcome and made us WANT to buy a car from her. She was so kind and knowledgeable that I would have bought anything she wanted to sell me. Rebecca is a real asset and has earned my business back to Jeff Wyler and forget my poor experiences in the past. I really hope this lot is changing directions and starting to focus more on the customer and service like Becky did, this lot is a staple in the Fairfield business scene, like Jungle Jims, it was sad to watch it decline to almost a buy here pay here lot. I will be back and keep recommending this lot now. Please don't let us down when it comes time to bring it in for service by resorting to your old ways. Jeff Wyler is a hometown lot so keep treating your customers like neighbors, not outsider. Rebecca did an amazing job and I hope you appreciate her as much as we did. When you are buying your next vehicle go to this lot and ask for Rebecca, you will be glad you did!

must say I have never liked this car lot due to the poor attitude of the managers and poor service after the sale, historically. I am a long time resident of Fairfield and have tried to buy several cars from this lot and always left when it came to sign because the lot managers were extremely rude, cocky unwelcoming. I decided to give it one more try a few weeks ago because they had a vehicle my wife really wanted and they were on the way home. We were immediately greeted by Rebecca (I can't remember her last name) and she made us feel so welcome and made us WANT to buy a car from her. She was so kind and knowledgeable that I would have bought anything she wanted to sell me. Rebecca is a real asset and has earned my business back to Jeff Wyler and forget my poor experiences in the past. I really hope this lot is changing directions and starting to focus more on the customer and service like Becky did, this lot is a staple in the Fairfield business scene, like Jungle Jims, it was sad to watch it decline to almost a buy here pay here lot. I will be back and keep recommending this lot now. Please don't let us down when it comes time to bring it in for service by resorting to your old ways. Jeff Wyler is a hometown lot so keep treating your customers like neighbors, not outsider. Rebecca did an amazing job and I hope you appreciate her as much as we did. When you are buying your next vehicle go to this lot and ask for Rebecca, you will be glad you did!

Purchased a used car for my daughter at this dealership. I worked with Charlie in used car sales and he was very knowledgeable, friendly and easy to work with. If you want to work with someone who understands the vehicles on the lot and is friendly and courteous, Charlie is your guy. If I could rate Charlie alone I would rate him a 5. The reason for the 4 rating was due to the sales process and the adding of aftermarket options that are not included in the price they display on their website, but once you are at the table they inflate the price significantly. I will say, I asked for them removed and they were accommodating in that request.

This dealership starts with their price posted online and then tries to tack $6000+ onto the price. When you reject their $6,000 accessories package, they then try to charge $500 for an option that already exists on the car. When we rejected that, they cancelled the deal. I other words, the online posted price is just part of bait & switch. They never intend to sell a car for just that amount posted.

Beware of nice sales people with unethical business practices. I would prefer cold and honest.

Been in shop 5 months for several recalls. Then said I had to pay for a battery. Terrible and sorry dealership

Refusing to give my gap refund back don't go to this dealership very disappointed ☹️