Unity Cadillac

It was a great experience, specially the salesman with Shane he was so professional and knowledgeable.

Satisfactory service. Eric was courteous and he had my car done in about.3 hours.

My car was taken in quickly, agreed to accept copons and was promissed to be finished within 2 hours. was well informed with procees of my car, and was finished early. Very satisfied with overall of service.

I have never had a brand new vehicle need so many parts replaced before the warranty was up. When brought in for repairs they take weeks. The company doesn’t seem to take pride in the service to their customers. If this any indication of what Chevy dealers are like as a whole, I find it very unlikely that I will ever purchase another one.

service dept is just looking to rip people off. Ill never set foot in that place again

Extremely friendly and accommodating by everyone who was involved with the issue I was having. Will come back!

It was ok and I was in and out within reasonable time the staffing was helpful but it should be more interaction about different things.

The entire sale started off with a lot of trust and thinking that I was in good care being that the sales rep expressed that he was a very straightforward person. I had to return the next day being that it was dark out and we would not be able to test drive the vehicle. I was OK with returning during the day this way I could see the vehicle completely. During my test drive. I noticed that the vehicle on the interior needed a detailed wipe down. I expressed this to the sales rep who reassured me that once we started the process that would be taken care of. Once we made the decision on the vehicle and the down payment and the interest rate we were told that it would take two hours to get the vehicle detailed inside and out and the paperwork completed so we should “ go get something to eat” and return. When we returned, we were met with the typical oops a mistake has been made, and the rate will be a little higher, and your payment will be higher (all of this was spoken about prior to us leaving - my down payment was even taken prior to me leaving). Funny enough as I left the dealership a couple of hours earlier to “get something to eat” I had a feeling that I would return to different stipulations however, they pulled the old bait and switch. I was ready to protest and have them eat the cost and keep the payment that they initially told me I would have or not buy the vehicle. However, my husband talked me out of making a problem about it. Once all the paperwork was signed, the sales rep came over to go over the vehicle with me. By this time it was night and you couldn’t really see the inside of the vehicle however, I could see that the interior of the vehicle had not been cleaned properly or at all, and when I pointed it out, the observation was ignored. The rep was in quite a bit of a hurry so much that he ended up taking my spare key home with him. When called, he stated that he was already on the highway and turning around was a bit much. His solution was that I come back the next day, I thought the service is for the customer not that you have your customer running around back-and-forth to the dealership after you’ve already hood winked them. The next day when I went to go pick up the key, it was visible on my face that I was unhappy. The other people that I had dealt with on the day prior ignored me as if they had never seen me before, simply turning their gaze to the sales rep who sold me the car. As I was leaving, the sales rep asked me if I had any questions and I did explain to him that there were some buttons I was confused about on the vehicle. He followed me to the car and explained to me the things I was confused about. When he was in the vehicle, I expressed to him again how the inside of the vehicle looked unclean and also stated that they had me wait two hours for a detail of the vehicle that seemed to have not been detailed at all. After acknowledging the dirty interior, his solution to this was that I come back for a fourth time for a complementary detail of the vehicle. He expressed that this was a luxury dealership, and that is not how a vehicle should have been given to the customer. I’ve worked for luxury dealerships in the past, and I know that when there are certain mishaps, the dealership will go out of the way to drop off a key or to have someone come out and detail the car if they are local. Especially when the dealership is at fault. I will say for the emphasis that was put on this survey and how important it was for them to receive a five star rating. I was completely taken aback by this whole experience. I don’t know if I will be a returning customer.

Clean. Hospitable. Conveniently located. Friendly atmosphere. Service technician was thorough and knowledgeable and very kind.

Christian was very patient and good with following up on my questions throughout the buying process. I appreciate all of his assistance.