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Empire Cadillac of Long Island City

(508 reviews)
2024 consumer dealer award
View 1 awards
2024 consumer dealer award

Reviews

(508 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Empire Cadillac of Long Island City from DealerRater.

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Cathy us th best thanks for the great service always a

Cathy us th best thanks for the great service always a pleasure working with her great

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Fred, Thank you for your positive review! We are glad that Kathy consistently takes great care of you. She will be delighted to hear of your kind words and we hope to see you again the next time you are in need of automotive service.

They were honest about the price and fees , did an

They were honest about the price and fees , did an excellent job registering my car out of town .Sam Rangel was one of the best salesman I ever came across . I’m very pleased with my experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your 5-star review! We are pleased that Sam and the team could provide you with the quality service you so much deserve. We greatly appreciate the opportunity to do business with you. Please drive safely, and do not hesitate to let us know if there is ever anything more that we may help you with in the future!

Thsnk you Kathy fir your friendly and professinal

Thsnk you Kathy fir your friendly and professinal service at Empire Service . ! Best oerson to work with !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving Kathy this positive review! We are glad that she could provide you with 5-star service and she will be delighted to hear of your kind words. Please do not hesitate to give us a call if there is ever anything more that she and the team may help you with.

Excellent Service.

Excellent Service. They do on time. Well behavior. They look very professional and they are

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your positive review! We are happy to hear that our team could provide you with top-notch service. It is our pleasure to serve you, and we hope to see you again the next time you are in need of automotive service.

Consumer response

Excellent

I’m so happy taking to sale person she so nicely t

very good experience to taking sale person very happy happy naemi oyola veery nice person 2023 Cadillac Escalade ! Great deal ! Thank you very much ok

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Thank you so much for your positive review! Providing a top-notch experience is always our goal, and we are glad that Noemi's efforts could meet your satisfaction. It is our pleasure to assist you in any way possible. Congratulations on your new 2023 Cadillac Escalade!

The best dealership

Help was the best get experience awesome customer service great with finance and help me every way they can. They are awesome.I would definitely let everyone and friends and family know about your great deals and cars

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Mike, Thank you so much for your positive review! We are so glad that our team took great care of you. It is our pleasure to assist you in any way possible and we hope for an opportunity to work with you again!

Fast and courteous service.

Fast and courteous service. Sally was great got me out fast. Will come back again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your 5-star review! Offering quality and efficient service is so important to us, and we will certainly provide you with nothing less in the future! Thank you, and safe travels!

Over all the dealership and service department exc

From the moment you walk in they take good care of you my advisor from the service department. She’s very excellent doing her work Sally Perez she goes all the way out for the customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Luis, Thank you so much for your wonderful review! Your safety and satisfaction are of the utmost importance to us, and we are pleased we could provide you with the quality service you so much deserve. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if you have any further questions or concerns!

The service was great as always .

The service was great as always .. Kathy Q always keeps me updated on the status of the service .. love this place

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving Kathy this 5-star review! We appreciate you confiding in our dealership with your automotive needs, and we will certainly provide you with nothing less than the same quality care in your visits to come. Please drive safely, and be sure to let us know how we may be of further assistance to you in the future!

Cathy Q was excellent customer service very accommodating

Cathy Q was excellent customer service very accommodating and asolve my problem immediately very profession Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Amir, Thank you for leaving Kathy this 5-star review! We are pleased to know she took great care of you and your automotive needs throughout your visit. We wish you the safest of travels. Please do not hesitate to give us a call if you have any further questions or concerns!