Ourisman Ford of Manassas

Very dishonest dealer, from the salesman on up. They will lie straight to your face, its unbelievable how bad this dealer is.

friendly prompt service. on 2023 ford ranger wiring harness recall Cleared recall from the books.

In January 2022, I took my Ford F150 to this location. A road test found the water pump was leaking coolant. The total parts cost was $311.62. The labor cost was $1,180.60 The total amount was $1,396.68. Note: There was a miscellaneous charge of $75.90 and a miscellaneous discount of $193.02 plus taxes. In May 2022, I took the same vehicle back to this location. Rodents had damaged the fuel line and the fuel line was replaced. The total parts cost was $533.97. The labor cost was $559.95. The total amount was $1,204.06. Note: There was a miscellaneous charge of $74.50 including taxes. In October 2022, I took the same vehicle back to this location. Rodents had damaged the air filter and chewed it apart. They replaced the air filter, cleaned out the air box, and performed mass air flow. The total parts cost was $108.65 The labor cost was $641.59. The total cost was $833.73. Note: There was a miscellaneous charge of $73.37 including taxes. In May 2023, I took the same vehicle back to this location. The alternator was replaced, the alternator wiring was repaired, and the battery was replaced. The total parts cost $584.97. The labor cost $809.78. There was a miscellaneous charge of $74.50 and a miscellaneous discount of $50.00 including taxes. The total amount was $1,457.95. This past week (June) I took the same vehicle to this location since the battery was dead. There were no parts available. They installed a battery disconnect so that I could disconnect the battery if the vehicle sits for extended times. There was no charge for this service. Overall, I paid a total of $4,892.42 for services rendered from January 2022 through June 2023. A total of $3,191.92 was for labor and $1,700.50 was for parts. Additionally, there were multiple miscellaneous fees. There appears to be a trend from this location charging exorbitant amounts for labor cost. Additionally, the receipts don't explain the miscellaneous fees. Mon Mothma, LLC, aka Ourisman Ford of Manassas, was incorporated on October 27, 2021 and has a listed agent Ryan Millot at address 3311 Holloman Road, Falls Church, VA. Agent Miller is listed as the sole director/operator for this business. More research is required to determine if this individual is the legitimate business owner and whether he operates his business fairly and honestly.

I had been looking for an F250, XLT, Super Duty, Gasoline Engine, Crew Cab with an 8-foot Bed for almost a year. Abraham S. Khokhar has been assisting me in this effort. He called me and said he had the truck I was looking for. He took time to explain to me on the phone what the vehicle specifications were and assured me it had an 8-foot bed. He took his time and showed and demonstrated all the features of the vehicle and stayed with me until I was satisfied. He was professional, extremely knowledgeable, and super patient. I will gladly refer friends and family to him and the Ourisman Ford Dealership in Manassas. Truthfulness and honesty were two of the most important factors considered in making my purchase.

Overall great experience. Would definitely recommend if you’re in the market for a new truck.

Ryan was excellent! Convenient, safe, and easy remote purchase from NC. Highly recommend Ryan and Ouirsman Ford of Manassas!

Made a deal for 2022 used ford f-250. Wanted to pay cash but said I needed to fill out credit report for financing in order to hold vehicle. I gave personal information along with pics of license and proof of insurance. Then told I needed to put 5000.00 dollars on card to hold.I agreed. Over 2 hours later, they contacted me and said a person walked in and purchased the vehicle after our deal was made. Had salesperson put me in touch with manager Rueben Perez whom informed me that” there is no deal till I’m there on lot and key is in my hand” What class! Maybe you should relocate to DC. Your word is valued like most of our politicians in office now a days. NOT TO BE TRUSTED!!!

Horrible experience buying a car here. We had done almost all the work over the phone. No give on the price of a two year out of date vehicle. I told the salesman (Not Abraham) I was putting money down or trading in. When I got there, I asked him to appraise my car while I test drove the new one. When we got back, he didn’t even want us in the showroom or offer us a seat. Said we needed to talk and took me outside to nitpick my current vehicle. He offered $2500 less than offers that I already had in writing. Literally told me to go to the other dealership if I wanted to sell my car. He was annoyed and angry that I had a trade in. We left without buying. Luckily Abraham came to the rescue and offered us a fair price for the trade in. Finance snuck in a $1K processing fee and wouldn't give us any wiggle room on that either. Abraham is a gem. The rest was a very horrible experience and I do NOT recommend buying a car from this dealership. I wouldn't do it again and was unfortunately to invested to walk away.

very nice, clean, and elegant. Everything went well, the process was seamless and enjoyable. Thanks.

I bought a car April 23 and is not ready to pick up. They didn’t care about the customer business. Today is 05/02/23 9 days ago.