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Killeen Certified

(450 reviews)

Reviews

(450 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Killeen Certified from DealerRater.

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Keith assisted us today, he was awesome!! Thank you Keith...

Keith assisted us today, he was awesome!! Thank you Keith

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I will never purchase a vehicle or allow anyone I know to...

I will never purchase a vehicle or allow anyone I know to purchase a vehicle from this company. We had a leased vehicle that we traded into another dealership. Fast forward 4 months later and with us still having to make payments the vehicle is paid off yet our money has not been returned for the difference of the payoff at the time of our contract. DO NOT BUY HERE!!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Just got my car from Automax. Daniel Phinney worked hard...

Just got my car from Automax. Daniel Phinney worked hard helping me out with my process. He worked hard to fit me in my budget, and got me in the right car. IM satisfied with the service by the sales team and the financing department. If you go to Automax, Daniel is a great agent to have

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Dropped off truck to get it fixed under warranty. When I...

Dropped off truck to get it fixed under warranty. When I went to pick it up the girl at the service desk was very rude like I was getting on her nerves. I went to the cashier and had my daughter with me. I checked out and went outside to wait for my vehicle. I stood there for twenty minutes and wasn’t helped by anyone. Awful customer service!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Deshawn is amazing. He always goes above and beyond to...

Deshawn is amazing. He always goes above and beyond to take care of me. He is my go-to guy when I’m at Automax.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Mr. Harvey was wonderful to work with, he showed us...

Mr. Harvey was wonderful to work with, he showed us various vehicles and took his time with us. I would highly recommend friends and family to go see Harvey at Auto Max.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Angel was very helpful and knowledgeable, he took the...

Angel was very helpful and knowledgeable, he took the time to answer all our questions and made sure we found the perfect car. I would definitely recommend Angel and automax if you are looking for a new or used vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very Great customer service I was very pleased by there...

Very Great customer service I was very pleased by there service Tim White and Sara Crisp did a excellent job highly recommended them thank y’all....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Jason was very caring about our decisions between cars...

Jason was very caring about our decisions between cars and availability to pick up the cars . He answered all of our questions in a honest and kind way too .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I bought my 2021 Ford F-150 truck at Automax Ford and had...

I bought my 2021 Ford F-150 truck at Automax Ford and had the best customer service. I found the truck I wanted on their website, I was emailed my credit application and then drove 3 hours to do the rest of the paperwork to purchase my truck. It was the best vehicle purchasing experience I have ever had. This is hands down the best Ford dealership I have worked with. Thank you Keith Sanders and Brian Smith.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.