CMA's Toyota of Martinsburg

I had an outstanding experience at CMA Toyota of Martinsburg, and I feel like it deserves to be shared in detail. Back in 2023, I purchased a vehicle that I thought was the right fit for me. At that time, my salesperson Allyssa had kindly suggested that I consider something newer, but I decided to go a different route. Fast forward to March of 2025, I walked back into the dealership and found Allyssa again. The first thing I told her was, “You were right, I should have listened to you the first time.” She just laughed with me, no judgment at all, and immediately got to work helping me find something brand new that actually suited my needs, my family, and my budget. From the very beginning, Allyssa went above and beyond. She never once made me feel rushed or pressured to pick “just any” vehicle. Instead, she took her time walking me through the lot, showing me different models, explaining features, and answering all my questions in a way that was easy to understand. It was clear she genuinely wanted me to be happy and confident with my purchase, not just make a quick sale. Her patience and professionalism really stood out to me, and it made all the difference. Once I had narrowed down my options, I worked with Tyler, who handled all of the paperwork and financing. Let me just say, he was incredible as well. Buying a car is often stressful when it comes to numbers, but Tyler worked tirelessly to make sure the payments stayed where I needed them to be. He took the time to go over every detail, explain the paperwork clearly, and adjust things until I was truly comfortable with the deal. I never once felt like I was being pushed into something outside my budget, which is rare in this industry. What really impressed me, though, was the overall atmosphere of the dealership. Every staff member I interacted with was friendly, approachable, and genuinely seemed to care about the customers who were walking through the doors. It didn’t feel like the stereotypical “car buying experience.” Instead, it felt more like a team effort, everyone was working together to make sure I drove away in a vehicle that I loved and could afford. Even after the purchase, Allyssa and Tyler didn’t just stop caring. They both reached out to me multiple times to check in, see how I was doing with the new vehicle, and make sure everything was running smoothly. That kind of follow-up service shows they really value their customers beyond the sale, and that’s something you don’t find at every dealership. I can honestly say this was the smoothest, most stress-free car buying experience I’ve ever had. I left not only with a brand-new vehicle that I love, but also with complete confidence that I made the right choice. Allyssa and Tyler went the extra mile for me in every possible way, and I am so grateful for their help. If you’re in the market for a new car and want to work with people who are honest, patient, and committed to doing what’s best for you, I highly recommend CMA Toyota of Martinsburg. Ask for Allyssa and Tyler, you won’t regret it. They’ve set the bar so high that I can’t imagine going anywhere else in the future.

I don’t usually leave long reviews, but my recent experience at CMA of Martinsburg, WV absolutely deserves one. After my previous car was totaled by a deer, I was dreading having to go through the stress of finding a replacement. Anyone who’s had to unexpectedly shop for a car knows how overwhelming it can feel. Thankfully, I connected with Allyssa, and from that very first phone call, she completely turned my situation around. I had seen a vehicle online that I was very interested in, and Allyssa immediately put my mind at ease by holding it for me until I could make it to the dealership. That small gesture alone meant so much, because it showed she truly cared and understood what I was going through. When I arrived, she greeted me warmly and took me out on a test drive. I was beyond impressed with how knowledgeable she was, she didn’t just point out the features, she took the time to show me exactly how everything worked and made sure I was comfortable with it all. She patiently answered every question, never rushed me, and really helped me feel confident that this was the right fit for me. Allyssa went above and beyond to make the whole process smooth, personal, and even enjoyable, something I didn’t think was possible after the stress of losing my previous car. Once I was ready to move forward, Tyler stepped in to handle the paperwork, and he was equally amazing. Financing can be one of the most intimidating parts of buying a car, but Tyler was professional, transparent, and incredibly helpful. He worked diligently to make sure my payments stayed exactly where I needed them to be and that everything fit comfortably within my budget. He explained everything clearly and made the entire process quick and painless, which is a rare thing to be able to say when buying a car! Between Allyssa’s kindness and expertise and Tyler’s efficiency and professionalism, I couldn’t have asked for a better experience. From start to finish, I felt like I was in great hands with a team that genuinely cared about helping me, not just making a sale. I left CMA of Martinsburg with a vehicle I truly love, and even more importantly, peace of mind after such a stressful situation. If you’re in the market for a vehicle, I HIGHLY recommend reaching out to Allyssa and Tyler at CMA Martinsburg. They turned what could have been a nightmare into one of the best customer service experiences I’ve ever had. Five stars isn’t enough!

this has got to be the most unorganized service department I have ever dealt with. We are a used vehicle dealership and we have needed to out source work to our nearest Toyota dealer and both times have been an absolute disaster. Currently the truck has been there for a week with NO communication on their end or any update. Secondly I called just a little bit ago and needed the previous RO sent to me and the lady said they can send it Monday. It takes maybe a whole 2 mins to send an email. The last time we had send the same truck they threw 3 different parts at it, cause THEY didn't even know what was wrong with it. Certified techs? No absolutely not. We even received the vehicle back with another issue that was not present at all before. I will not be bringing our vehicles back to Toyota in Martinsburg they suck and need better staff that can actually do their job. Every time you call they literally always have to put you on hold for 10 plus mins then they get back on the phone and try to justify that they cannot give an update. Its insane. Don't even waste your time going there.

My husband and I were interested in a used 2023 Niro at CMA’s Toyota of Martinsburg. We decided to drive two hours to see the car. We would give a five-star for this dealership. Everyone was friendly and pleasure to work with. Joe was our salesman. He was super helpful and attentive. He’s professionalism made our car buying experience very simple. We could not have been happier with the whole process. Highly recommended!

I recently purchased a 2025 Tacoma TRD Pro in Mudbath from CMA's Toyota of Martinsburg, and I can honestly say it was one of the best car-buying experiences I’ve ever had. Living in DC, I first tried local dealerships like Passport, Koons, and Sheehy—but all I got was poor service, condescending attitudes, and no willingness to work with me. In contrast, when I contacted CMA, Stephen Goldbranson reached out immediately and went above and beyond to help me get the exact truck I wanted, at the price I was looking for. Keith Barrow in finance was equally professional—he didn’t try to upsell or push financing on me. I had my own financing and only wanted the Toyota extended warranties. Keith not only respected that but gave me a fantastic deal on ToyotaCare products—something no other dealer was willing to do. They also matched my CarMax trade-in offer, saving me a trip and avoiding the low-ball offers I got elsewhere. When I arrived, the truck was washed, gassed, and ready to go. I was in and out in under an hour. Totally worth the drive from DC. I’ll absolutely go back for my next truck—10/10 service all around. Highly recommend Stephen, Keith, and the entire CMA team!

I recently purchased a 2025 Tacoma TRD Pro in Mudbath from CMA's Toyota of Martinsburg, and I can honestly say it was one of the best car-buying experiences I’ve ever had. Living in DC, I first tried local dealerships like Passport, Koons, and Sheehy—but all I got was poor service, condescending attitudes, and no willingness to work with me. In contrast, when I contacted CMA, Stephen Goldbranson reached out immediately and went above and beyond to help me get the exact truck I wanted, at the price I was looking for. Keith Barrow in finance was equally professional—he didn’t try to upsell or push financing on me. I had my own financing and only wanted the Toyota extended warranties. Keith not only respected that but gave me a fantastic deal on ToyotaCare products—something no other dealer was willing to do. They also matched my CarMax trade-in offer, saving me a trip and avoiding the low-ball offers I got elsewhere. When I arrived, the truck was washed, gassed, and ready to go. I was in and out in under an hour. Totally worth the drive from DC. I’ll absolutely go back for my next truck—10/10 service all around. Highly recommend Stephen, Keith, and the entire CMA team!

Took my 2018 Toyota Tacoma in for service at CMA Toyota inMartinsburg, WV. When making the appt. I referenced a recall and service discount coupon both sent to me by CMA. The scheduler requested i bring both mailers with me for pricing to be honored. When dropping vehicle off I asked service agent to quote driver side sun visor which had a broke arm. The service coupon was for oil & filter change, air & cabin filters, new wipers, and tires checked & rotated for $270.00 When I picked up my vehicle they charged labor for visor work that was never authorized or done. Had to request Service manager to remove charge. Before leaving lot, I inspected vehicle and noticed tires were not rotated and per on board display tire pressures were all different indicating not inspected. For the extremely high service cost, CMA doesn't even offer a courtesy vehicle wash or cleaning. Outside of service manager adjusting visor charge, rest of staff not very courteous. Will not return or recommend for service.

Sales process was very transparent and timely. The car was delivered to my home as promised.

I would definitely recommend CMA’s Toyota. It did not take me long to walk out with my new 2025 Camry. Jason was attentive and helpful every step of the way. I was also assisted by Matt and Nick they were very professional. Thanks again to my team 5 stars !!!

I want to provide some feedback on an awesome sales consultant (Berlin McKay). It has been about 9 years since I was looking at vehicles and really hated talking to sales personnel and being able to believe/trust them. BUT, I had the best experience while looking at different models of Toyota's. Berlin was patient, respectful and kind through the whole process. It's been a while since I've met such a genuine "Good Guy"! Berlin assisted me in the whole process and was patient even when I didn't have all the details, paperwork and answers. He assisted me with cleaning out my Highlander, no matter how long it took. I remembered: my Highlander's title was in my gun safe, no problem, right? I haven't accessed it for over a year. The lesson is: make sure the battery is changed out yearly! This whole process, experience impressed me and I would recommend Berlin and CMA Martinsburg to anyone. At this time, I really wanted to express the Sales Consultant knowledge with the business, product and paperwork was great! Everyone was awesome from the first visit to the end. I am enjoying my Tacoma TRD Sport!!! What a great experience!